Senior Customer Development Representative – National Outreach & Client Success Specialist – Accelerating Revenue Growth & Building Long‑Term Partnerships in the Wholesale Manufacturing Industry

About brighthush

For more than twenty years, brighthush has been a trailblazer in the wholesale manufacturing arena, delivering high‑quality, innovative products to retailers and distributors across the United States. Our reputation is built on a steadfast commitment to quality, sustainability, and customer satisfaction, positioning us as the go‑to partner for businesses that demand reliability and forward‑thinking solutions. At brighthush, we don’t merely manufacture goods – we nurture relationships, empower partners, and continuously refine the way we serve our clients. Our team is fueled by a passion for excellence, a dedication to innovation, and a relentless drive to set industry standards.

Why Join brighthush?

People are the heart of brighthush. We cultivate a collaborative, inclusive, and growth‑oriented culture where every voice is heard and every idea has the potential to shape the future of wholesale manufacturing. As a Senior Customer Development Representative, you will be at the vanguard of our national outreach strategy, connecting with prospects, nurturing relationships, and driving brand awareness. You’ll enjoy the flexibility of a role that blends remote work with dynamic team collaboration, all while contributing to a company that values innovation, integrity, and impact.

Key Responsibilities

• Customer Engagement & Support – Serve as the first point of contact for potential customers, answering inquiries, providing product information, and guiding them through the onboarding process.
• Account Setup & Management – Create new customer accounts, maintain accurate records, and ensure seamless integration with our internal systems.
• Follow‑Up & Relationship Building – Conduct timely follow‑ups via email and phone to keep prospects engaged, address concerns, and convert leads into loyal partners.
• Digital Marketing Collaboration – Work closely with the marketing team to develop and distribute engaging online content, manage social media outreach, and support targeted advertising campaigns.
• Team Collaboration & Continuous Improvement – Participate in weekly team meetings, share insights, contribute to process enhancements, and support cross‑functional initiatives.
• Data Analysis & Reporting – Track key metrics, generate performance reports, and provide actionable feedback to help refine outreach strategies.
• Product Knowledge Development – Stay current on product lines, industry trends, and competitive landscape to provide informed guidance to prospects and partners.
• Compliance & Quality Assurance – Ensure all customer interactions adhere to company policies, industry regulations, and quality standards.

Essential Qualifications

• Minimum 18 years of age and U.S. residency status.
• Strong commitment, determination, and a genuine passion for learning and listening.
• Friendly, upbeat phone presence with a knack for making people feel heard and valued.
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Reliable computer with high‑speed internet and a long‑distance telephone service that supports 3‑way calling.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer literacy.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Self‑motivated, capable of working independently while thriving in a collaborative team setting.

Preferred Qualifications & Skills

• Experience in customer service, sales support, or a related field.
• Familiarity with CRM platforms (e.g., brighthush, brighthush) and data entry best practices.
• Knowledge of wholesale manufacturing processes or B2B marketing dynamics.
• Strong analytical mindset with the ability to interpret data and translate insights into action.
• Adaptability to evolving technologies, tools, and industry trends.
• Proactive problem‑solving skills and a solutions‑oriented attitude.

What You’ll Gain

At brighthush, we invest in your professional growth. As a Senior Customer Development Representative, you will:

• Receive comprehensive onboarding and ongoing training from seasoned industry professionals.
• Develop a deep understanding of wholesale manufacturing, product lines, and market dynamics.
• Build a robust network of industry contacts and expand your professional footprint.
• Gain exposure to cross‑functional teams, including marketing, sales, and operations.
• Advance into higher‑level roles such as Account Manager, Business Development Lead, or Marketing Strategist.
• Participate in continuous learning programs, workshops, and certifications to sharpen your skill set.
• Enjoy a flexible work schedule that supports work‑life balance.
• Benefit from a culture that rewards innovation, collaboration, and personal initiative.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and mutual respect. Our remote‑first approach means you can work from anywhere in the U.S., while still enjoying the camaraderie of a tight‑knit team. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values your contributions and empowers you to thrive.

Compensation & Benefits

We offer a competitive pay structure that rewards performance and dedication. Your compensation package includes:

• Base salary (competitive for the role and experience level).
• Commission and bonus opportunities tied to individual and team performance.
• Flexible work hours with the option to work part‑time or full‑time.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off, holidays, and a generous vacation policy.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development stipend and access to industry conferences.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Our hiring team will review your application and reach out to schedule a conversation. We’re excited to learn how your skills and passion align with our mission to deliver exceptional value to our partners.

Join brighthush and become part of a forward‑thinking, customer‑centric organization that values innovation, collaboration, and personal growth. Your journey to a rewarding and impactful career starts here.