Senior Customer Development Specialist – Inside Sales & Veterinary Market Expansion Lead for Brighthush’s Pet Health Solutions in Central Illinois & Indiana

About brighthush

brighthush is a global trailblazer in animal health, dedicated to creating healthier, happier lives for pets and farm animals worldwide. With a mission that blends science, compassion, and innovation, we develop cutting‑edge products and services that prevent and treat diseases, ensuring animals thrive and their owners enjoy peace of mind. Our vision is simple yet powerful: Food and Companionship Enriching Life. We believe that by going beyond expectations, we can positively impact animals, customers, society, and our people.

At brighthush, diversity is not just a buzzword—it’s the engine of our creativity and success. We celebrate a workforce that reflects the communities we serve, fostering an inclusive environment where every voice is heard and every idea has the chance to flourish. If you’re ready to grow, learn, and make a tangible difference, brighthush is the place for you.

Role Overview

We’re looking for a Senior Customer Development Specialist to join our US Sales Group for Pet Health. Based in the Central States—specifically Central Illinois and Indiana—this inside‑sales role will be the catalyst for expanding our market presence, building lasting relationships with veterinary practices, and driving revenue growth through strategic account management.

As a key member of our sales team, you’ll leverage the Customer Value Selling (CVS) model, harness digital tools, and employ a multi‑channel outreach strategy to deliver an exceptional customer experience. Your efforts will directly influence the success of our product portfolio and the satisfaction of our veterinary partners.

Key Responsibilities

• Build and nurture long‑term relationships with veterinary practices, understanding their unique needs and positioning brighthush solutions as the optimal choice.
• Collaborate with sales districts to develop comprehensive business plans, identify high‑potential leads, and execute targeted strategies that maximize sales growth.
• Employ a multi‑channel approach—including email, phone, virtual meetings, and social media—to engage customers with personalized content and offers, all tracked through Veeva CRM.
• Maintain deep product knowledge of the brighthush portfolio, enabling you to lead new product launches, support brand initiatives, and provide expert guidance to clients.
• Achieve and exceed sales objectives by monitoring key metrics, reporting progress, and continuously refining tactics to ensure territory success and customer satisfaction.
• Serve as a trusted advisor to veterinary practices, offering solutions that address their challenges and help them deliver superior care to their animal patients.
• Participate in ongoing training and industry events to stay current on market trends, competitor activity, and emerging technologies.
• Collaborate cross‑functionally with marketing, product, and field teams to align on messaging, product positioning, and go‑to‑market strategies.
• Analyze sales data to identify patterns, forecast opportunities, and provide actionable insights to senior leadership.
• Represent brighthush at conferences, trade shows, and community events to strengthen brand visibility and build new relationships.

Essential Qualifications

• Education: Associate degree or high school diploma/GED with equivalent experience.
• Experience: Proven track record in inside sales or the animal health industry, with a strong grasp of the CVS methodology.
• Technical Proficiency: Comfortable using CRM systems (Salesforce or Veeva) and collaboration tools such as Microsoft Teams.
• Communication Skills: Clear, concise, and persuasive communication—both written and verbal—across all stakeholder levels.
• Customer‑centric Mindset: Ability to identify customer pain points and craft tailored solutions that deliver measurable value.
• Analytical Thinking: Ability to interpret sales data, market research, and customer feedback to inform strategy.

Preferred Qualifications

• Undergraduate degree (BS/BA) or Registered Veterinary Technician (RVT) certification.
• In‑depth knowledge of the companion animal market, including key players, trends, and regulatory landscape.
• Strong presentation and negotiation skills, with a history of closing deals and driving revenue growth.
• Experience with digital marketing campaigns and data‑driven sales strategies.
• Demonstrated ability to work independently while collaborating effectively with cross‑functional teams.
• Experience in a high‑volume, quota‑based sales environment.

Skills & Competencies

• Strategic Thinking: Ability to analyze market data, identify opportunities, and develop actionable plans.
• Relationship Management: Building trust and rapport with veterinary professionals and internal stakeholders.
• Adaptability: Thriving in a fast‑paced, evolving industry and adjusting tactics as needed.
• Problem‑Solving: Quickly diagnosing challenges and proposing effective solutions.
• Team Collaboration: Working seamlessly with marketing, product, and field teams to align on goals.
• Time Management: Prioritizing tasks, managing a busy pipeline, and meeting deadlines.
• Digital Literacy: Proficiency with email marketing tools, social media platforms, and data analytics.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to industry conferences, webinars, and workshops that keep you ahead of market trends.
• Clear career pathways—from Customer Development Specialist to Account Manager, Regional Sales Lead, and beyond.
• Internal mobility options that allow you to explore roles in product development, marketing, or global sales.
• Regular performance reviews and personalized development plans to help you reach your full potential.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project‑management skills.
• Participation in innovation labs and product‑development think‑tanks, giving you a front‑row seat to the next wave of pet‑health solutions.

Work Environment & Culture

Our culture is built on collaboration, innovation, and a shared commitment to animal welfare. You’ll find:

• A supportive, inclusive workplace where diverse perspectives are valued.
• Flexible work arrangements, including remote options and flexible hours to support work‑life balance.
• Regular team events, both virtual and in‑person, that foster camaraderie and celebrate achievements.
• A focus on employee well‑being, with resources for mental, physical, and financial health.
• Employee Resource Groups (9 in total) that support community and professional growth.
• Recognition programs that celebrate high performers and innovative ideas.

Compensation & Benefits

While specific figures may vary based on experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary range of $33.03 to $45.00 per hour for full‑time equivalents.
• Annual performance bonus potential, tied to individual and company results.
• 401(k) plan with up to 6% company match.
• Comprehensive health, dental, vision, and prescription drug coverage.
• Flexible spending accounts for healthcare and dependent care.
• Paid time off, including two week‑long shutdowns (mid‑summer and year‑end) in addition to standard PTO.
• 8‑week parental leave and other family‑friendly policies.
• Well‑being initiatives such as fitness benefits, employee assistance programs, and wellness challenges.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to join a team that’s reshaping animal health? Submit your application through our careers portal. We encourage candidates from all backgrounds to apply—even if you don’t meet every single qualification. At brighthush, we value potential, passion, and a willingness to learn.

Closing Statement

At brighthush, you’ll be part of a mission‑driven organization that places animal welfare at the heart of everything we do. As a Senior Customer Development Specialist, you’ll have the opportunity to build lasting relationships, drive sales, and contribute to products that make a real difference in the lives of pets and their owners. If you’re ready to bring your expertise, enthusiasm, and customer‑first mindset to a dynamic, growth‑oriented team, we want to hear from you.

Apply today and help us go beyond for animals, customers, society, and our people.