Senior Customer Education Program Manager – Live Learning & Engagement Lead at brighthush

About brighthush

brighthush is a trailblazer in the talent acquisition technology space, redefining how recruiters, hiring managers, and talent leaders discover, evaluate, and onboard top talent. With a suite of products that streamline every stage of the hiring journey—from sourcing and interviewing to onboarding and analytics—brighthush empowers organizations to build stronger, more diverse teams faster and more efficiently. Our mission is simple: make hiring smarter, faster, and more human.

Why Join brighthush?

At brighthush, we believe that learning is the engine of growth—for both our customers and our people. Our Customer Education team is the bridge between the product and the people who use it, turning complex features into actionable knowledge. As a Senior Customer Education Program Manager – Live Learning & Engagement Lead, you will shape the future of live learning at brighthush, ensuring that every customer feels supported, empowered, and excited to use our platform. You’ll work alongside a passionate, cross‑functional team that values curiosity, experimentation, and data‑driven decision making. If you thrive in a fast‑moving, high‑impact environment and want to leave a lasting imprint on how people learn, brighthush is the place for you.

Your Role & Impact

You will be the architect and champion of brighthush’s live‑learning ecosystem. From strategy to execution, you’ll own the entire lifecycle of live sessions—planning, production, delivery, and post‑event analysis. Your work will directly influence customer satisfaction, product adoption, and revenue growth. You’ll collaborate with Customer Success, Product, Marketing, and Engineering to create engaging, high‑value learning experiences that resonate with customers across all tiers and industries.

Key Responsibilities

• Program Ownership – Define the vision, roadmap, and operating model for the live‑learning program. Consolidate existing initiatives (e.g., Startup CSM sessions, RecOps clinics) into a unified calendar and experience.
• Operational Excellence – Build reusable templates, checklists, and automation scripts to streamline registration, reminders, session setup, and post‑event follow‑up. Reduce manual effort by 30% within the first six months.
• Learning Design & Content Development – Partner with subject‑matter experts and Customer Education Program Managers to craft session outlines, facilitator guides, exercises, and supporting resources that align with customer goals.
• Presenter Enablement – Coach experts on delivery techniques, pacing, Q&A management, and audience engagement. Create a “Presenter Kit” that includes rehearsal checklists, production plans, and best‑practice guidelines.
• Session Delivery – Host or co‑facilitate selected sessions, ensuring a smooth, interactive experience. Experiment with new formats (e.g., live workshops, breakout rooms) to keep content fresh and engaging.
• Content Repository Management – Own the live‑learning recording library. Decide what to archive, how to tag and organize content, and when to refresh or retire sessions. Collaborate with Academy operations to repurpose recordings into on‑demand courses or playbooks.
• Marketing & Promotion – Work with Marketing to design compelling landing pages, email campaigns, and social media assets that drive attendance and awareness.
• Analytics & Continuous Improvement – Track key metrics (registration, attendance, engagement, learner satisfaction, post‑session action). Use data to iterate on content, format, and delivery, ensuring each session delivers measurable value.
• Strategic Expansion – Identify new audience segments and session types (e.g., onboarding series, advanced workshops, customer spotlights) based on customer feedback and usage data.

Essential Qualifications

• 5+ years of experience managing recurring live education or customer‑facing programs in SaaS, edtech, or a related field.
• Proven track record of scaling a live‑learning program, improving reliability, and driving customer adoption.
• Strong operational mindset: adept at building processes, templates, and automation to reduce repetitive work.
• Excellent facilitation skills: comfortable leading live sessions, managing Q&A, and adapting on the fly.
• Experience coaching presenters and turning deep subject‑matter knowledge into accessible, engaging content.
• Hands‑on experience with webinar or virtual‑learning platforms (Zoom, GoToWebinar, Webex, etc.) and CRM/marketing automation tools (HubSpot, Marketo, etc.).
• Data‑driven: ability to analyze engagement metrics and translate insights into actionable improvements.
• Strong written and verbal communication skills, with the ability to create clear, concise learning materials.
• Self‑starter who thrives in a fast‑moving, cross‑functional environment.

Preferred Qualifications

• Experience in the talent acquisition or HR tech industry.
• Background in instructional design, learning experience design (LXD), or curriculum development.
• Familiarity with learning management systems (LMS) and content authoring tools.
• Knowledge of accessibility best practices for live and on‑demand content.
• Previous experience working in a high‑growth startup or scale‑up environment.

Skills & Competencies

• Strategic thinking and execution.
• Project management and calendar ownership.
• Facilitation and coaching.
• Content design and storytelling.
• Data analysis and KPI tracking.
• Collaboration across Customer Success, Product, Marketing, and Engineering.
• Adaptability and problem‑solving.
• Customer‑centric mindset.

Career Growth & Learning

At brighthush, we invest heavily in the professional development of our team. As the live‑learning lead, you will have the opportunity to:

• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Mentor junior team members and build a high‑performing learning operations team.
• Attend industry conferences, webinars, and workshops to stay ahead of learning trends.
• Earn certifications in instructional design, facilitation, or data analytics.
• Progress into senior leadership roles such as Director of Customer Education or VP of Customer Success.

Culture & Work Environment

brighthush fosters a culture of ownership, transparency, and continuous improvement. We value:

• Bold experimentation: test new formats, tools, and ideas without fear of failure.
• Data‑driven decision making: use metrics to guide strategy and measure impact.
• Open communication: cross‑team collaboration is encouraged through regular stand‑ups, retrospectives, and shared documentation.
• Work‑life balance: unlimited PTO, flexible schedules, and a focus on results over hours.
• Diversity and inclusion: we celebrate diverse perspectives and are committed to building an inclusive workplace.

Compensation & Benefits

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