Senior Customer Engagement & Bid Management Lead – RFP Strategist & Proposal Architect for IT Services Excellence at brighthush

About brighthush and the Future of IT Services

brighthush stands at the forefront of digital transformation, empowering enterprises worldwide to reimagine their technology landscapes. From custom software development and cloud migration to AI‑driven solutions and industry‑specific platforms, we help clients navigate the complexities of modern technology while delivering measurable business outcomes. Our culture thrives on curiosity, collaboration, and an unwavering focus on customer success. As the IT services industry accelerates at breakneck speed, we are seeking a seasoned professional to drive our customer engagement strategy, manage high‑impact bids, and ensure every proposal reflects the excellence that brighthush is renowned for.

Why Join brighthush?

At brighthush, you’ll be part of a global, remote‑first team that values innovation, diversity, and continuous learning. We offer:

• Competitive base salary with performance‑based bonuses tied to win rates and revenue targets
• Comprehensive health, dental, and vision coverage for you and your family
• Flexible remote work options with a vibrant virtual community and optional on‑site hubs
• Unlimited learning credits for courses, certifications, and conferences
• Annual wellness stipend and mental health resources, including counseling and mindfulness programs
• Employee stock‑option program and 401(k) match to share in our success

Beyond tangible benefits, you’ll experience a culture that celebrates wins, encourages risk‑taking, and rewards collaboration. Our leadership team is approachable, and we maintain an open‑door policy that ensures every voice is heard.

Role Overview

The Senior Customer Engagement & Bid Management Lead is a strategic, high‑visibility role that sits at the intersection of sales, technical delivery, and client success. You will be the linchpin that transforms complex RFPs into winning proposals, ensuring that every bid reflects brighthush’s value proposition, technical excellence, and customer‑centric focus.

Key Responsibilities

• Bid Process Leadership: Own the end‑to‑end bid process, from initial RFP/RFI analysis to final proposal delivery. Define scope, assess risk, and craft pricing strategies that maximize profitability while meeting client expectations.
• Cross‑Functional Collaboration: Lead and coordinate cross‑functional teams—solutions architects, developers, finance, legal, and marketing—to craft compelling, compliant proposals that resonate with decision‑makers.
• Stakeholder Management: Build and maintain strong relationships with internal stakeholders and external clients, ensuring clear communication and timely updates throughout the bid lifecycle.
• Proposal Development: Write, edit, and refine high‑quality proposals that showcase brighthush’s capabilities, value proposition, and differentiation. Ensure alignment with brand voice and compliance standards.
• Process Optimization: Continuously improve bid templates, playbooks, and tools to increase efficiency, reduce cycle time, and enhance proposal quality. Leverage data analytics to identify bottlenecks and implement best practices.
• Performance Analysis: Track bid win rates, margin impact, and customer feedback to inform future strategy and identify improvement opportunities. Provide actionable insights to sales and executive leadership.
• Compliance & Governance: Ensure all proposals meet legal, regulatory, and internal compliance standards. Maintain a robust governance framework that safeguards intellectual property and contractual integrity.

What You’ll Deliver

• Over 30 high‑value proposals per year, each tailored to the unique needs of diverse industries.
• A scalable bid management framework that reduces proposal cycle time by 25% while improving win rates.
• Data‑driven dashboards that track key performance indicators and provide real‑time visibility to senior leadership.
• Training modules for sales and technical teams that elevate proposal quality and consistency.
• Strategic recommendations that align bid activities with brighthush’s long‑term growth objectives.

Essential Qualifications

We’re looking for a professional who brings a blend of technical acumen, business insight, and proven project management skills.

• Minimum 5 years of experience in IT services presales, bid management, or RFP response.
• Demonstrated success in managing complex, multi‑stage bid processes that span multiple business units.
• Strong project management skills, including the ability to create detailed project plans, timelines, and resource allocations.
• Excellent written and verbal communication in English; additional languages are a plus.
• Proficiency with brighthush Proposal Management Tools (e.g., brighthush tools) and brighthush Office Suite.
• Experience working in a remote or distributed team environment.
• High level of self‑motivation and the ability to work independently while coordinating multiple stakeholders.

Preferred Qualifications

These qualifications will set you apart and accelerate your impact at brighthush.

• Experience in the financial services, healthcare, or public sector domains.
• Knowledge of brighthush Cloud Platforms (AWS, Azure, GCP) and modern development practices (Agile, DevOps).
• Certifications such as PMP, PRINCE2, or Certified ScrumMaster.
• Previous exposure to large‑scale enterprise contracts and complex pricing models.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.

Core Skills & Competencies

Success in this role hinges on a blend of soft and hard skills.

• Strategic Thinking: Ability to align bid strategies with broader business goals.
• Analytical Mindset: Proficiency in data analysis to evaluate bid performance and market trends.
• Leadership & Influence: Experience leading cross‑functional teams and influencing decision‑makers.
• Attention to Detail: Meticulousness in proposal content, pricing accuracy, and compliance checks.
• Time Management: Capacity to juggle multiple bids simultaneously while meeting tight deadlines.
• Customer‑Centric Approach: Deep understanding of client needs and the ability to translate them into compelling solutions.
• Adaptability: Comfort with rapid change and the ability to pivot strategies as market dynamics evolve.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship programs with senior leaders across the organization.
• Paid training for industry certifications and emerging technologies.
• Rotational opportunities Apply for this job