Senior Customer Engagement & Bid Management Lead – RFP Strategist & Proposal Architect – IT Services Excellence at brighthush

About brighthush and the IT Services Landscape

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to transform their digital footprint. With a portfolio that spans custom software development, cloud migration, and AI‑driven solutions, we help clients navigate the complexities of modern technology while delivering measurable business outcomes. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. As the IT services industry continues to evolve at breakneck speed, we are looking for a seasoned professional who can drive our customer engagement strategy, manage high‑impact bids, and ensure that every proposal reflects the excellence that brighthush is known for.

Why Join brighthush?

At brighthush, you’ll be part of a global team that values innovation, diversity, and continuous learning. We offer:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision coverage
• Flexible remote work options with a vibrant virtual community
• Unlimited learning credits for courses, certifications, and conferences
• Annual wellness stipend and mental health resources
• Employee stock‑option program and 401(k) match

Beyond the tangible benefits, you’ll experience a culture that celebrates wins, encourages risk‑taking, and rewards collaboration. Our leadership team is approachable, and we maintain an open‑door policy that ensures every voice is heard.

Key Responsibilities

As the Senior Customer Engagement Manager, you will be the linchpin between our sales, technical, and delivery teams. Your role will focus on orchestrating the entire bid lifecycle, from initial RFP analysis to final proposal delivery, while ensuring alignment with business objectives and client expectations.

• Bid Process Leadership: Own the end‑to‑end bid process, including RFP/RFI analysis, scope definition, risk assessment, and pricing strategy.
• Cross‑Functional Collaboration: Lead and coordinate cross‑functional teams—solutions architects, developers, finance, and legal—to craft compelling, compliant proposals.
• Stakeholder Management: Build and maintain strong relationships with internal stakeholders and external clients, ensuring clear communication and timely updates.
• Proposal Development: Write, edit, and refine high‑quality proposals that showcase brighthush’s capabilities, value proposition, and differentiation.
• Process Optimization: Continuously improve bid templates, playbooks, and tools to increase efficiency, reduce cycle time, and enhance proposal quality.
• Performance Analysis: Track bid win rates, margin impact, and customer feedback to inform future strategy and identify improvement opportunities.
• Compliance & Governance: Ensure all proposals meet legal, regulatory, and internal compliance standards.

Essential Qualifications

We’re looking for a professional who brings a blend of technical acumen, business insight, and proven project management skills.

• Minimum 3 years of experience in IT services presales, bid management, or RFP response.
• Demonstrated success in managing complex, multi‑stage bid processes.
• Strong project management skills, including the ability to create detailed project plans, timelines, and resource allocations.
• Excellent written and verbal communication in English; additional languages are a plus.
• Proficiency with proposal management tools (e.g., RFPIO, Qvidian, or similar) and Microsoft Office Suite.
• Experience working in a remote or distributed team environment.
• High level of self‑motivation and the ability to work independently while coordinating multiple stakeholders.

Preferred Qualifications

These qualifications will set you apart and accelerate your impact at brighthush.

• Experience in the financial services, healthcare, or public sector domains.
• Knowledge of cloud platforms (AWS, Azure, GCP) and modern development practices (Agile, DevOps).
• Certifications such as PMP, PRINCE2, or Certified ScrumMaster.
• Previous exposure to large‑scale enterprise contracts and complex pricing models.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.

Core Skills & Competencies

Success in this role hinges on a blend of soft and hard skills.

• Strategic Thinking: Ability to align bid strategies with broader business goals.
• Analytical Mindset: Proficiency in data analysis to evaluate bid performance and market trends.
• Leadership & Influence: Experience leading cross‑functional teams and influencing decision‑makers.
• Attention to Detail: Meticulousness in proposal content, pricing accuracy, and compliance checks.
• Time Management: Capacity to juggle multiple bids simultaneously while meeting tight deadlines.
• Customer‑Centric Approach: Deep understanding of client needs and the ability to translate them into compelling solutions.
• Adaptability: Comfort with rapid change and the ability to pivot strategies as market dynamics evolve.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship programs with senior leaders across the organization.
• Paid training for industry certifications and emerging technologies.
• Rotational opportunities in sales, delivery, and product management.
• Annual hackathons and innovation challenges to foster creativity.
• Clear promotion pathways from Senior Manager to Director and beyond.

We believe that investing in your growth not only benefits you but also strengthens our collective capability to deliver world‑class solutions.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Dedicated Slack channels for project collaboration, social interaction, and knowledge sharing.
• Monthly virtual coffee breaks and team‑building activities.
• Access to a digital library of books, podcasts, and industry reports.
• Inclusive policies that celebrate diversity, equity, and belonging.

We foster a culture where curiosity is rewarded, ideas are tested, and failures are viewed as learning opportunities. Your voice will matter, and your contributions will shape the future of brighthush.

Compensation & Benefits Overview

While specific figures vary based on experience and location, we offer a competitive base salary complemented by:

• Performance‑based bonuses tied to win rates and revenue targets.
• Health, dental, and vision insurance plans.
• Flexible work hours and remote work stipend.
• Annual wellness budget and mental health support.
• Retirement savings plan with company match.
• Employee stock‑option program to share in our success.

How to Apply

If you are a strategic thinker with a passion for customer engagement and a proven track record in bid management, we want to hear from you. Submit your resume and a cover letter that highlights your most successful RFP responses and the impact they had on your organization.

Ready to take the next step? Click the link below to apply and join the brighthush team.