Senior Customer Engagement & Growth Strategist – SMB Construction SaaS Success Leader – Accelerate Adoption, Retention, and Expansion at brighthush

About brighthush

brighthush is more than a technology provider; we are a catalyst for transformation in the construction sector. By fusing advanced data analytics with cloud‑native SaaS solutions, we empower contractors, architects, engineers, and subcontractors to make smarter, faster decisions that accelerate project timelines, reduce costs, and elevate safety standards. Our platform turns raw project data into actionable insights, enabling small and mid‑size firms to compete with industry giants while fostering sustainable growth.

At brighthush, curiosity fuels innovation, collaboration drives results, and customer obsession is the heartbeat of everything we do. We’re building a future where every construction professional can access real‑time visibility into their operations, unlock hidden efficiencies, and build stronger, more resilient communities.

Why Join brighthush?

When you become part of brighthush, you’re stepping into a high‑velocity, purpose‑driven environment that thrives on solving complex challenges for the SMB construction market. We offer:

• Competitive Compensation: Base salary starting at $60,000, complemented by an uncapped variable bonus that rewards your direct impact on customer success.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid time off, and a flexible remote‑work stipend.
• Unlimited Learning Budget: Access to industry conferences, certifications, internal knowledge hubs, and a culture that encourages continuous growth.
• Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives are celebrated.
• Clear Career Ladders: Pathways from Customer Success to Product Management, Sales, and Leadership roles.

Role Overview

The Senior Customer Engagement & Growth Strategist is a pivotal member of our Go‑to‑Market (GTM) organization, dedicated to nurturing and expanding relationships with our SMB customer base. You will partner with subcontractors, general contractors, architects, and engineers to ensure they derive maximum value from brighthush’s suite of SaaS products. By combining data‑driven insights, proactive outreach, and best‑practice coaching, you will drive adoption, retention, and long‑term partnership success.

Key Responsibilities

• Relationship Building – Cultivate deep, trust‑based relationships with new and existing clients, understanding their business goals, pain points, and growth opportunities. Use consultative conversations to uncover hidden needs and position brighthush as a strategic partner.
• Customer Engagement Program – Design and execute a structured engagement roadmap that includes intentional outbound touchpoints, health score monitoring, and tailored support initiatives. Ensure each client receives a personalized journey that aligns with their lifecycle stage.
• Product Enablement – Deliver product demonstrations, training sessions, and ongoing support to help customers master brighthush’s features and integrate them into their workflows. Create educational content and run workshops that accelerate adoption.
• Retention & Growth – Achieve and exceed KPIs such as first‑year retention, renewal rates, and usage metrics by proactively addressing churn risks and identifying upsell opportunities. Work closely with Sales and Product teams to align on expansion strategies.
• Data‑Driven Insights – Leverage CRM analytics, usage dashboards, and customer feedback to uncover trends, inform strategy, and recommend product enhancements. Translate data into actionable insights that drive customer success.
• Process Excellence – Follow SOPs for all account interactions, maintain accurate records in the CRM, and collaborate with cross‑functional teams (Sales, Product, Marketing, and Support). Champion best practices that elevate the overall customer experience.
• Travel & Collaboration – Attend occasional GTM or team meetings (less than 10% of the time) to align on strategy and share customer insights. Represent brighthush at industry events and conferences when required.

Key Metrics for Success

• First‑Year Retention Rate – Percentage of clients retained through their first renewal date.
• Renewal Rate – Percentage of clients renewing beyond their first year.
• Engagement Metrics – Usage rates and feature adoption during the first year.
• Contact Rate – Frequency and quality of proactive outreach.
• Churn Reduction – Decrease in customer attrition over time.

Essential Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of experience in SaaS sales, account management, or customer support.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Rapid learning ability – quickly master new SaaS products and industry concepts.
• Basic knowledge of the construction industry or a proven track record of learning new verticals swiftly.
• Strong personal integrity and accountability for outcomes.
• Excellent written and verbal communication skills.
• Relationship‑building mindset with a customer‑first focus.
• Coaching ability – guide customers on best practices and solve pain points.
• Empathetic mindset – dedicated to supporting small business growth and success.

Preferred Qualifications

• Experience in a SaaS environment with a focus on B2B SMBs.
• Familiarity with CRM or order management systems.
• Bilingual proficiency (English/Spanish) is a plus.
• Prior exposure to construction or related industries.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate data into actionable plans.
• Analytical Acumen – Comfortable interpreting usage metrics and health scores.
• Project Management – Manage multiple client engagements simultaneously while meeting deadlines.
• Collaboration – Work effectively with Sales, Product, Marketing, and Support teams.
• Adaptability – Thrive in a fast‑moving, evolving SaaS landscape.
• Customer Advocacy – Champion the voice of the customer within brighthush.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is as dynamic as the industry we serve. As a Senior Customer Engagement & Growth Strategist, you will:

• Progress to Senior Customer Success roles, leading larger accounts and mentoring junior teammates.
• Transition into Product Management or GTM strategy, leveraging deep customer insights.
• Explore leadership tracks in Customer Experience, Sales Enablement, or Business Development.
• Benefit from a structured learning program that includes certifications, workshops, and mentorship.
• Participate in cross‑functional projects that shape the future of construction technology.

Work Environment & Culture

brighthush is a fully remote, home‑office friendly organization. Our team spans across the continental United States, collaborating through virtual channels, weekly syncs, and occasional in‑person gatherings. We value:

• Transparency – open communication and data‑driven decision making.
• Inclusivity – a workplace where diverse perspectives are celebrated.
• Innovation – continuous experimentation and rapid iteration.
• Work‑Life Balance – flexible schedules, generous PTO, and a focus on well‑being.
• Community Impact – initiatives that give back to local construction communities.

Compensation & Benefits

Base Salary: $60,000 per year (commensurate with experience and location). Variable Bonus: Uncapped, performance‑based incentive tied to retention, renewal, and engagement metrics. Benefits: Health, dental, vision, 401(k) with company match, paid time off, remote work stipend, unlimited learning budget, and more.

Application Process

Ready to help construction professionals thrive? Submit your application through the brighthush careers portal. We’ll review your qualifications, conduct a brief phone screen, and invite you to a deeper conversation with our GTM and Customer Success teams.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on merit, qualifications, and business needs, without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected characteristic.

Legal & Compliance

Only candidates legally authorized to work in the United States without requiring future sponsorship will be considered. A background check will be conducted after a conditional offer. Reasonable accommodations for disabilities are available upon request.

Apply Now

Join brighthush and be part of a team that’s reshaping the construction industry. Click the link below to submit your application and start your journey with us.