Senior Customer Engagement Manager – SMB Growth & Retention Lead for Construction SaaS Solutions – Remote, Data‑Driven, Customer‑Centric, Accelerating Adoption, Expansion, and Loyalty
About brighthush
brighthush is more than a software provider; we are a catalyst for transformation in the construction industry. By marrying real‑time data intelligence with intuitive collaboration tools, we empower subcontractors, general contractors, architects, and engineers to make decisions faster, reduce risk, and unlock new revenue streams. Our platform consolidates project data, financial metrics, and field updates into a single, user‑friendly dashboard, enabling teams to stay aligned and accelerate project delivery.
Founded on curiosity, integrity, and an unwavering commitment to customer success, brighthush has rapidly become the go‑to partner for construction professionals who demand precision, transparency, and measurable results. Our remote‑first culture encourages flexibility, collaboration, and continuous learning, allowing our team members to thrive wherever they choose to work.
Why This Role Matters
As the Senior Customer Engagement Manager, you will be the linchpin that turns first‑time users into long‑term advocates. Your strategic vision, data‑driven insights, and coaching prowess will shape the customer journey from onboarding to renewal, ensuring that every client extracts maximum value from our platform. In a market where customer experience can be the single most differentiating factor, your impact will directly influence revenue growth, churn reduction, and brand reputation.
Key Responsibilities
- Customer Lifecycle Stewardship: Own the entire customer lifecycle—from initial discovery calls to post‑implementation reviews—ensuring a seamless transition and sustained engagement.
- Strategic Onboarding & Training: Design and deliver customized onboarding roadmaps, live demos, and Apply for this job