Senior Customer Engineer – APAC – AI‑Powered Contact Center Integration Specialist – Spearheading Enterprise CX Innovation & Transformation at brighthush

About brighthush

At brighthush, we’re not just building software – we’re engineering the future of customer experience. Born in a world‑class research laboratory and accelerated by visionary venture capital, brighthush has become the go‑to partner for global enterprises that demand flawless, AI‑enhanced interactions across voice, chat, and digital channels. From airlines and hospitality giants to financial institutions and retail leaders, our unified AI platform marries conversational agents, real‑time agent augmentation, and conversation intelligence into a single, scalable ecosystem that unlocks revenue, drives operational efficiency, and delivers measurable business outcomes at scale.

Our mission is simple: build the future of work by enabling teams to focus on what matters most—delivering exceptional experiences—while our technology handles the heavy lifting. As we expand our footprint across the Asia‑Pacific region, we’re looking for talented individuals who are passionate about technology, customer success, and innovation. Join us and help shape the next wave of AI‑driven contact center solutions.

Role Overview

As a Senior Customer Engineer – APAC at brighthush, you will be the technical bridge between our AI platform and the complex ecosystems of our enterprise customers. You’ll partner with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering to design, build, and deploy integrations that deliver measurable value. Your work will directly influence how customers adopt, scale, and expand brighthush’s solutions across their contact center operations.

Key Responsibilities

• Lead technical execution of customer integrations, translating business requirements into robust, scalable solutions.
• Design, develop, and deploy applications using brighthush SDKs, libraries, and APIs, ensuring high quality and maintainability.
• Integrate brighthush solutions with enterprise contact center platforms such as Amazon Connect, Genesys, Five9, NICE, Salesforce, and other industry‑standard tools.
• Write clean, production‑ready code in Go, Python, and JavaScript, following best practices for security, performance, and reliability.
• Conduct thorough testing, debugging, and troubleshooting across the full stack—from cloud infrastructure to third‑party APIs.
• Collaborate closely with Customer Success Managers to triage and resolve technical issues, escalating to Engineering when deeper expertise is required.
• Build and nurture trusted relationships with technical stakeholders at customer sites, serving as a strategic partner throughout implementation and expansion.
• Manage multiple concurrent projects, balancing technical depth with timely delivery.
• Identify opportunities to simplify integration workflows, improve customer outcomes, and expand brighthush’s impact within existing accounts.
• Share insights and best practices across teams and geographies, contributing to the development of scalable implementation frameworks for the APAC region.

Essential Qualifications

• Proven experience as a software engineer with hands‑on expertise in Go, Python, and/or JavaScript.
• Strong background in building integrations using APIs and SDKs, delivering value‑added solutions.
• Hands‑on experience with AWS services (EC2, Lambda, S3, API Gateway, etc.) and Git for version control.
• Familiarity with contact center and customer experience platforms such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar.
• Experience working with enterprise customers and navigating complex technical environments.
• Excellent troubleshooting skills across applications, APIs, cloud infrastructure, and third‑party systems.
• Strong communication skills, with the ability to translate complex technical concepts for diverse audiences.
• Track record of building trusted relationships with external technical stakeholders and adopting a consultative, strategic approach to problem‑solving.
• Comfortable operating in a fast‑moving environment, managing multiple priorities simultaneously.
• Adopts a “think big, deliver simple” mindset—navigating complexity while creating practical, customer‑centric solutions.
• Ability to collaborate effectively with distributed teams and customers across multiple APAC markets and time zones.

Preferred Qualifications

• Experience with real‑time communication protocols (WebSocket, SIP, etc.) and voice analytics.
• Knowledge of containerization (Docker, Kubernetes) and CI/CD pipelines.
• Background in AI/ML concepts, especially natural language processing and intent recognition.
• Experience with multi‑tenant SaaS architecture and data privacy regulations (GDPR, CCPA, etc.).
• Previous role in a customer‑facing engineering capacity within a SaaS or contact center company.

Core Skills & Competencies

• Technical proficiency: Go, Python, JavaScript, AWS, Git, RESTful APIs, SDK integration.
• Problem‑solving: analytical mindset, root cause analysis, creative troubleshooting.
• Communication: clear technical documentation, stakeholder engagement, cross‑functional collaboration.
• Project management: prioritization, time‑boxing, risk mitigation, and delivery focus.
• Customer‑centric mindset: empathy, consultative selling, and a passion for delivering tangible business value.
• Adaptability: thriving in a dynamic, fast‑paced environment with evolving priorities.
• Team player: collaborative, open to feedback, and committed to shared success.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology you build. We offer:

• Clear promotion paths from Customer Engineer to Technical Lead, Solutions Architect, or Product Manager.
• Access to cutting‑edge AI research, internal workshops, and external conferences.
• Mentorship from senior engineers and industry experts.
• Cross‑functional projects that broaden your skill set beyond engineering into product strategy, sales, and customer success.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

We foster a culture that values curiosity, collaboration, and continuous improvement. Key highlights include:

• Remote‑first model with flexible work hours to accommodate diverse APAC time zones.
• Inclusive, diverse, and supportive community where every voice is heard.
• Transparent communication from leadership, with regular all‑hands meetings and town halls.
• Innovation labs and hackathons that encourage experimentation and rapid prototyping.
• Commitment to work‑life balance, with generous vacation policies and wellness initiatives.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior engineering roles in the APAC region.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive medical, dental, and vision coverage for you and your family.
• Paid parental leave for all new parents, supporting work‑family integration.
• Remote work setup stipend to create a productive home office environment.
• Monthly wellness stipend to support physical and mental well‑being.
• 20 days of paid vacation, plus public holidays in your country of residence.
• Professional development budget for courses, certifications, and conferences.

Recruiting Safety Notice

To protect our candidates, all official brighthush recruiting communications will originate from an @brighthush.ai domain. If you receive outreach claiming to be from brighthush through unofficial channels, please verify with our recruiting team before sharing any personal or financial information.

Ready to Join brighthush?

If you’re excited to build AI‑powered solutions that transform customer experiences across the APAC region, we’d love to hear from you. Bring your technical expertise, customer‑first mindset, and passion for innovation to a team that’s shaping the future of work.

Apply today and become part of brighthush’s journey to deliver world‑class AI solutions to enterprises worldwide.