Senior Customer Engineer – Enterprise Solutions & AI‑Driven Architecture Specialist – Minnesota – Leading Innovation at brighthush

About brighthush

At brighthush, we are rewriting the rules of the internet. Our cloud‑native, hardware‑free platform empowers every website, application, and service—from solo bloggers to Fortune 500 enterprises—to thrive on a network that is secure, resilient, and universally accessible. By marrying cutting‑edge artificial intelligence with a steadfast commitment to public service, we eliminate the need for customers to install, deploy, or modify code. Recognized by industry leaders for our culture of experimentation, curiosity, and continuous learning, brighthush is where bold ideas meet real‑world impact.

Why brighthush?

• Mission‑Driven Impact – Every line of code and every network decision is guided by a single purpose: to keep the Internet open, secure, and accessible for everyone.
• AI‑First Culture – We harness the power of AI to accelerate delivery, reduce toil, and unlock new possibilities for our customers and our teams.
• Inclusive Community – Diversity of thought, background, and experience is not just valued—it’s essential to our success.
• Career Growth & Learning – From mentorship programs to internal mobility, brighthush invests in the professional development of every employee.

About the Role

As a Senior Customer Engineer at brighthush, you will be the technical linchpin of our go‑to‑market strategy. You will partner with Account Executives to guide customers from initial discovery through long‑term adoption, ensuring that each engagement delivers measurable business value. Your role blends deep technical expertise with commercial acumen, making you a trusted advisor, architect, and revenue driver—all while leveraging AI‑augmented workflows to maximize impact.

Key Responsibilities

• Technical Validation & Architecture Design – Collaborate closely with sales teams to conduct technical discovery, craft bespoke architectures, and deliver compelling product demonstrations and Proof‑of‑Concepts (PoCs) across brighthush’s portfolio (Security, Networking, Developer Platforms).
• Customer Adoption & Value Realization – Own the end‑to‑end technical onboarding journey, serving as the primary engineering contact for customers. Monitor health scores and telemetry to accelerate time‑to‑value and resolve integration bottlenecks.
• Commercial Accountability & Expansion – Carry a variable quota tied to new business acquisition and account growth. Identify cross‑sell and up‑sell opportunities, lead Quarterly Business Reviews (QBRs), and translate platform capabilities into ROI for C‑suite stakeholders.
• Trusted Advisory – Maintain deep, continuous relationships with key stakeholders throughout the customer lifecycle—from onboarding to renewal and expansion.
• AI Orchestration & Workflow Automation – Act as an “AI‑Augmented” engineer, automating routine tasks (RFP responses, sandbox provisioning, telemetry monitoring) to free time for strategic advisory.

Essential Qualifications

• 5+ years in a customer‑facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward‑Deployed Engineering).
• Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Proven experience in a quota‑carrying or revenue‑aligned environment, with a strong grasp of SaaS metrics and enterprise sales cycles.
• Exceptional communication skills—capable of translating deep technical details into high‑level business strategy for C‑suite executives.
• Strong problem‑solving mindset, with a passion for spotting “normalized” problems and building AI‑native solutions.

Preferred Qualifications

• Hands‑on experience with brighthush’s AI stack (Workers AI, AI Gateway, Vectorize) or similar developer platforms.
• Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval‑Augmented Generation (RAG) architectures.
• Proficiency in Python, JavaScript, or comparable scripting languages for custom integrations and edge functions.
• Experience in a high‑growth, fast‑paced environment where you’ve successfully scaled technical solutions across multiple accounts.

Skills & Competencies

• Technical Leadership – Ability to design scalable, secure architectures that meet complex business requirements.
• Customer‑Centric Mindset – Deep empathy for customer challenges and a relentless drive to deliver value.
• Collaboration & Influence – Proven track record of working cross‑functionally with sales, product, and engineering teams.
• Data‑Driven Decision Making – Comfortable interpreting telemetry, usage data, and performance metrics to inform strategy.
• Adaptability & Continuous Learning – Thrive in an environment that evolves rapidly and encourages experimentation.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Senior Customer Engineer, you will:

• Progress to Lead or Principal Customer Engineer roles, taking on larger accounts and broader strategic responsibilities.
• Transition into Product Management, Solutions Architecture, or Sales Leadership, leveraging your deep technical and commercial experience.
• Participate in internal mentorship programs, hackathons, and cross‑functional projects that expose you to new domains.
• Access continuous learning resources—online courses, certifications, and industry conferences—supported by the company.

Work Environment & Culture at brighthush

• Inclusive & Collaborative – A culture that celebrates diverse perspectives and encourages open dialogue.
• AI‑Powered Innovation – We embed AI into our workflows, enabling you to focus on high‑impact work while routine tasks are automated.
• Flexible Work Options – Remote‑first policies with optional in‑office collaboration hubs.
• Community & Impact – Opportunities to contribute to open‑source projects, public‑interest initiatives, and global Internet safety programs.

Compensation & Benefits

We offer a competitive base salary complemented by a variable commission structure tied directly to full‑lifecycle commercial targets—new business acquisition, adoption milestones, and account expansion. The total compensation package is designed to reward high performance and align your success with the company’s growth.

Benefits Overview

• Health & Wellness – Comprehensive medical, dental, and vision coverage, along with flexible spending accounts and on‑demand mental health support.
• Financial Security – 401(k) retirement plan with company match, short‑ and long‑term disability insurance, life & accident coverage, and an employee stock participation plan.
• Work‑Life Balance – Flexible paid time off, parental leave, pregnancy health, medical, and bereavement leave.
• Additional Perks – Commuter benefits, global travel medical insurance, and a culture that encourages continuous learning and personal growth.

How to Apply

If you’re ready to join a team that blends technical excellence with a mission to protect and empower the Internet, we’d love to hear from you. Submit your application through our careers portal or contact our recruiting team directly. We look forward to exploring how your expertise can help brighthush continue to innovate and lead the industry.

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status.

For more information about brighthush and our commitment to a better Internet, visit .

Apply Today – Join brighthush and shape the future of the Internet.