Senior Customer Engineer – German Speaking – AI‑Powered Customer Experience Platform – Driving Enterprise Success at brighthush

About brighthush

brighthush is more than a SaaS provider; it is a catalyst for the next wave of customer experience innovation. By harnessing the power of artificial intelligence, brighthush delivers a unified platform that automates more than 80 % of customer interactions across voice, email, and web. The result? Enterprises can replace legacy tool stacks, slash support costs by up to 12×, and provide lightning‑fast, human‑like responses that delight their own customers.

Our technology is already trusted by high‑profile brands across the globe, and our footprint spans the US, EU, MENA, and GCC. We are scaling from a high‑growth startup into a global enterprise‑grade solution, backed by leading investors and a recent $7 M+ Series A that fuels our rapid expansion. At brighthush, we pride ourselves on a small, high‑output team that ships fast, works directly with customers, and genuinely cares about the product we build. If you thrive in a fast‑moving environment, love solving complex technical problems, and want to see your work make an immediate impact on real customers, you’ll fit right in.

Role Overview

We are looking for a Senior Customer Engineer who will serve as the direct technical bridge between our enterprise customers and the brighthush platform. This is a hands‑on engineering role with heavy customer exposure—more than pure support, but not purely internal development. You will be the first point of contact for technical queries, the lead on onboarding, and the person who ships code that directly improves customer experience.

Key Responsibilities

• Primary Technical Point of Contact: Respond swiftly to customer queries via Slack or video calls, own the resolution end‑to‑end, and maintain a high level of customer satisfaction.
• Lead Technical Onboarding: Guide enterprise customers through setup, configuration, and integration with popular helpdesk and CRM tools such as brighthush.
• Debug & Troubleshoot: Diagnose and resolve complex issues in live customer environments, often involving third‑party integrations and custom workflows.
• Ship Code: Write, review, and deploy production‑grade Node.js and TypeScript code that fixes bugs, adds integration enhancements, or introduces small new features.
• Collaborate with Product Engineering: Share customer context, surface systemic problems, and help prioritize the product roadmap based on real‑world usage.
• Develop Platform Expertise: Build deep knowledge of our AI agents and prompt engineering, enabling you to advise customers on how to optimize their support operations.
• Document & Scale Knowledge: Create and maintain documentation for recurring issues, solutions, and integration patterns to strengthen internal knowledge bases and customer resources.

Essential Qualifications

• Native or professional fluency in German (spoken and written). English communication skills must be excellent, with clear writing and confident speaking on video calls with enterprise stakeholders.
• 2–3 + years of strong software engineering experience, primarily with Node.js and TypeScript, where you have written and shipped production code.
• Hands‑on experience with AI agents and prompt engineering—brighthush is AI‑native, and this is core to the role.
• Previous customer‑facing technical work: onboarding, debugging integrations, or similar in a SaaS environment.
• Good understanding of, or the ability to quickly learn, helpdesk APIs such as brighthush.
• Ability to operate effectively in a fast‑moving startup: speed, customer impact, and a “get things done” mindset.
• Willingness to work across multiple time zones (US, EU, MENA, GCC) to support global customers.

Preferred Qualifications

• Experience with large‑scale, distributed systems and microservices architecture.
• Background in data engineering or analytics, enabling you to extract actionable insights from customer usage data.
• Familiarity with cloud platforms such as AWS, GCP, or Azure, and experience deploying Node.js applications in a containerized environment.
• Knowledge of security best practices for SaaS products, including data encryption, authentication, and compliance frameworks.
• Prior exposure to AI‑driven customer support solutions or conversational AI platforms.

Skills & Competencies

• Technical Proficiency: Deep knowledge of Node.js, TypeScript, RESTful APIs, and asynchronous programming patterns.
• AI & Prompt Engineering: Ability to craft, test, and iterate prompts that drive high‑quality AI responses.
• Problem Solving: Strong analytical skills, with a methodical approach to debugging complex, multi‑layered issues.
• Communication: Clear, concise, and empathetic communication in both German and English, tailored to technical and non‑technical audiences.
• Collaboration: Comfortable working cross‑functionally with Product, Engineering, Support, and Sales teams.
• Customer‑Centric Mindset: Passion for understanding customer pain points and turning them into actionable engineering solutions.
• Adaptability: Thrives in a dynamic environment where priorities shift quickly and new challenges arise daily.

Career Growth & Learning Opportunities

As a founding member of brighthush’s Customer Engineering team, you’ll have the unique opportunity to shape the direction of our platform and influence the customer experience at scale. Early team members often transition into leadership roles—whether as Engineering Manager, Product Lead, or Customer Success Director—as we expand globally. You’ll also receive:

• Regular mentorship from senior engineers and product leaders.
• Access to industry conferences, workshops, and AI research seminars.
• Internal hackathons and innovation sprints to experiment with new ideas.
• Structured learning paths in AI, cloud architecture, and advanced TypeScript.

Work Environment & Culture at brighthush

We believe that great products are built by great people. Our culture is built on:

• High Trust: No politics, no bureaucracy—just a focus on delivering value.
• Speed & Agility: We ship fast, iterate quickly, and celebrate wins together.
• Collaboration: Cross‑functional teams work hand‑in‑hand, sharing knowledge and celebrating successes.
• Transparency: Open communication channels, regular all‑hands meetings, and a clear view of company goals.
• Work‑Life Balance: Flexible hours, remote‑first policy, and a supportive environment that respects personal time.

Compensation, Perks & Benefits

While the exact figures vary by experience and location, we offer a competitive total compensation package that includes:

• Top‑of‑market base salary.
• Equity stake in brighthush, giving you a direct share in our growth.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Flexible remote work options and a stipend for home‑office setup.
• Regular team events, both virtual and in‑person, to foster camaraderie.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how enterprises interact with their customers. Your work will directly influence the efficiency and satisfaction of thousands of end‑users worldwide. You’ll have the chance to:

• Work with cutting‑edge AI technology that is shaping the future of customer experience.
• Collaborate with industry leaders and learn from the best in SaaS, AI, and customer support.
• Own high‑impact projects that are visible across the organization.
• Grow your career in a fast‑moving, high‑growth environment with clear pathways to leadership.
• Be part of a culture that values trust, speed, and continuous learning.

If you are a German‑speaking engineer who loves solving real‑world problems, thrives in a startup atmosphere, and wants to make a tangible difference for enterprise customers, we want to hear from you. Apply today and help us build the next generation of AI‑powered customer experience solutions.

Ready to join brighthush? Click the link below to submit your application and start your journey with us.