Senior Customer Engineering Lead – Enterprise‑Scale AI Security & Governance Platform Implementation Specialist & Post‑Sales Technical Champion Driving AI Adoption for Global Enterprises at brighthush

About brighthush

brighthush is redefining the future of enterprise technology by fusing cutting‑edge artificial intelligence, world‑class cybersecurity, and scalable cloud infrastructure into a single, unified platform. Our mission is to empower global organizations to deploy generative AI, large language models, and autonomous agents at scale—while ensuring every data point, model, and operation remains secure, compliant, and auditable. By marrying the latest AI research with industry‑leading security practices, brighthush delivers a cohesive solution that eliminates the fragmentation that has historically slowed AI adoption.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll be positioned at the intersection of three transformative domains: artificial intelligence, cybersecurity, and cloud infrastructure. Our teams are composed of world‑class engineers, product visionaries, and security researchers who are passionate about shaping a brand new category of AI governance. We foster a culture built on transparency, continuous learning, and an unwavering commitment to customer success. Whether you are a seasoned engineer or an emerging talent, you will find abundant opportunities to grow, innovate, and make a tangible impact on the future of AI.

We believe that the best ideas come from diverse perspectives. That’s why we actively pursue inclusive hiring practices, encourage cross‑functional collaboration, and provide a flexible, people‑first environment that supports work‑life balance. Our distributed teams span Tel Aviv, the United States, the Netherlands, and London, yet we maintain a cohesive culture through weekly all‑hands meetings, open office hours with leadership, and a shared knowledge base that keeps everyone aligned.

Role Overview

The Senior Customer Engineering Lead is a pivotal technical role that bridges the gap between our customers’ operational needs and the capabilities of the brighthush platform. You will serve as the hands‑on technical champion for complex post‑sales engagements, translating customer use cases into reliable, production‑ready configurations, integrations, and automation. Partnering closely with the Customer Solutions Architect, you will ensure that each customer’s journey—from onboarding to ongoing success—is seamless, scalable, and repeatable.

Key Responsibilities

• Technical Operationalization: Convert high‑level customer requirements into detailed technical specifications, including system architecture diagrams, configuration files, API integration plans, and production‑readiness checklists.
• Hands‑On Deployment & Optimization: Guide customers through end‑to‑end deployments, offering architecture best practices, configuration tuning, scripting (Python, Bash, PowerShell), and automation workflows that accelerate time‑to‑value.
• Problem Diagnosis & Escalation: Lead deep technical investigations into complex configuration or integration issues, develop root‑cause analyses, and coordinate with brighthush Engineering, Support, and Product teams to deliver timely resolutions.
• Customer Enablement: Design and deliver workshops, runbooks, and knowledge‑transfer sessions that embed brighthush into customers’ recurring security and operational workflows. Create reusable implementation patterns that can be leveraged across multiple accounts.
• Cross‑Functional Collaboration: Act as the technical liaison between Customer Success, Product Management, Engineering, Research, Security, and Support. Capture customer insights and feed them back into the product roadmap to continuously improve the platform.
• Mentorship & Leadership: Mentor junior customer engineers and solutions engineers, fostering a culture of technical excellence and customer advocacy.
• Documentation & Knowledge Management: Author detailed technical documentation, best‑practice guides, and internal knowledge base articles that empower both customers and internal teams.
• Strategic Account Planning: Work with Customer Success to develop long‑term technical roadmaps for key accounts, ensuring that the platform evolves in line with business objectives.
• Innovation & Thought Leadership: Identify emerging industry trends, evaluate new technologies, and propose enhancements that keep brighthush at the cutting edge of AI security.

Essential Qualifications

• Experience: 5+ years in a customer‑facing technical role within a B2B SaaS environment—such as Solutions Engineering, Implementation Engineering, Technical Account Management, or Technical Consulting.
• Technical Proficiency: Strong scripting skills in Python, Bash, or similar languages for diagnostics, automation, data processing, and integration. Hands‑on experience with RESTful APIs, OAuth, SAML, and other authentication mechanisms.
• Cloud & Security Knowledge: Proven ability to work in cloud environments (AWS, Azure, GCP), configure security controls, manage logs, and troubleshoot production issues.
• Communication: Excellent verbal and written communication skills, with the ability to lead technical conversations, explain complex concepts to non‑technical stakeholders, and produce clear, actionable documentation.
• Customer‑Centric Mindset: A proactive, solution‑oriented approach that prioritizes customer success and scalability of solutions.
• Problem‑Solving: Strong analytical skills, with a track record of diagnosing and resolving complex technical challenges under tight deadlines.

Preferred Qualifications

• Familiarity with AI technologies and workflows—generative AI, large language models, Retrieval‑Augmented Generation (RAG), AI agents, AI development pipelines, and multi‑cloud platforms.
• Background in cybersecurity, cloud security, application security, data protection, or cloud infrastructure architecture.
• Experience with containerization (Docker, Kubernetes), CI/CD pipelines, infrastructure‑as‑code (Terraform, CloudFormation), observability platforms (Prometheus, Grafana), CRMs, or ticketing systems.
• Experience leading technical workshops or training sessions for enterprise clients.
• Knowledge of compliance frameworks such as GDPR, CCPA, ISO 27001, or NIST.

Skills & Competencies

• Architectural Design & System Integration
• Automation & Scripting (Python, Bash, PowerShell)
• API Design & RESTful Services
• Cloud Security & Compliance (AWS, Azure, GCP)
• Incident Response & Root‑Cause Analysis
• Customer Enablement & Training
• Technical Documentation & Knowledge Management
• Cross‑Functional Leadership & Collaboration
• Strategic Thinking & Product Feedback Loop
• Project Management & Agile Methodologies

Career Growth & Learning Opportunities

At brighthush, professional development is a shared responsibility. You will have access to:

• Annual learning budget for conferences, certifications, and courses.
• Mentorship programs pairing you with senior leaders across engineering, product, and security.
• Rotational opportunities to work on cross‑functional projects—product development, security research, or customer success strategy.
• Clear career tracks for technical leaders, including Senior Engineer, Principal Engineer, and Distinguished Engineer roles.
• Regular hackathons and innovation sprints that encourage experimentation and rapid prototyping.
• Internal knowledge‑sharing sessions and tech talks that keep you at the forefront of industry trends.

Work Environment & Culture

brighthush thrives on a culture that values curiosity, collaboration, and a relentless focus on customer outcomes. Our teams are distributed across Tel Aviv, the United States, the Netherlands, and London, yet we maintain a cohesive, people‑first environment through:

• Weekly all‑hands meetings that keep everyone aligned on vision and progress.
• Open office hours with leadership and product teams.
• Inclusive hiring practices that celebrate diversity of thought and background.
• Regular team‑building events, both virtual and in‑person.
• Transparent communication channels—Slack, Teams, and internal knowledge bases.
• Flexible work arrangements that respect personal commitments while driving high performance.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical roles.
• Performance‑based bonuses tied to customer success metrics.
• Equity options that allow you to share in brighthush’s growth.
• Comprehensive medical, dental, and vision coverage.
• Home office setup reimbursement.
• Short‑term and long‑term disability insurance.
• Life and accident insurance.
• 401(k) retirement savings plan with company match.
• Unlimited paid time off (PTO) – we trust you to manage your time responsibly.
• Flexible work arrangements and a supportive, people‑first culture.

How to Apply

If you’re ready to lead the technical implementation of a groundbreaking AI security platform and help enterprises secure their AI future, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can make a lasting impact at brighthush.