Senior French‑Speaking Customer Support Specialist – Remote Greece – Champion Brand‑Building Interactions & Drive Customer Experience Excellence at brighthush

About brighthush

brighthush is a global pioneer in customer experience, delivering data‑driven, omnichannel support solutions to Fortune 500 brands across technology, finance, and consumer goods. Our mission is simple yet powerful: transform every customer interaction into a memorable brand moment. With a culture that thrives on collaboration, continuous learning, and a relentless pursuit of excellence, brighthush empowers its people to flourish in a fast‑moving, multicultural environment. Our remote‑first philosophy means you can work from anywhere while staying deeply connected to a vibrant, supportive community that spans continents.

Why This Role Matters

As the first touchpoint for our French‑speaking clientele, you will shape the perception of brighthush’s brand and drive customer satisfaction. Your ability to listen, empathize, and resolve issues will directly influence loyalty, retention, and the overall success of our global operations. This position offers a unique blend of remote flexibility, cultural immersion in Greece, and the chance to grow within a forward‑thinking organization that values every voice.

Role Overview

The Senior French‑Speaking Customer Support Specialist will serve as the frontline advocate for our French‑speaking customers, ensuring that every interaction reflects brighthush’s commitment to excellence. Working remotely from Greece, you will manage a high volume of inquiries across multiple channels, collaborate with cross‑functional teams, and continuously improve the customer journey. Your role is pivotal in turning first‑time interactions into long‑term relationships that drive brand loyalty and advocacy.

Key Responsibilities

• Multichannel Support: Deliver exceptional customer service in French across phone, email, live chat, and social media, ensuring a consistent, high‑quality experience at every touchpoint.
• Issue Resolution: Diagnose and resolve product, account, and technical inquiries efficiently, using a structured problem‑solving framework while maintaining a calm, friendly demeanor.
• Relationship Building: Foster trust and rapport with customers, turning first‑time interactions into long‑term relationships that reflect brighthush’s commitment to excellence.
• Documentation & Knowledge Management: Accurately record all customer interactions in our CRM, update knowledge base articles, and flag recurring issues for cross‑functional improvement.
• Collaboration: Partner with product, technical, and billing teams to deliver timely solutions, escalating complex cases when necessary.
• Continuous Improvement: Stay current on product updates, industry trends, and best practices, proactively suggesting enhancements to processes and customer journeys.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as first‑contact resolution, average handling time, and customer satisfaction scores.
• Team Contribution: Participate in weekly knowledge‑sharing sessions, contribute to the creation of best‑practice guides, and mentor new hires.
• Data‑Driven Insight: Analyze support metrics to identify trends, recommend process changes, and help shape product roadmap decisions.

Essential Qualifications

• Native or fluent French speaker with excellent written and spoken proficiency.
• Strong command of English for internal communication and documentation.
• Minimum 1–2 years of customer service experience, preferably in a B2B or SaaS environment.
• Proven ability to handle high‑volume, high‑stress situations while maintaining professionalism.
• Comfortable with technology: CRM systems, help desk software, and collaboration tools.
• Excellent communication, problem‑solving, and interpersonal skills.
• Patient, solution‑oriented mindset with a genuine passion for helping others.
• Experience with remote work tools and asynchronous communication.

Preferred Qualifications

• Experience in the tech or fintech industry, or with SaaS products.
• Knowledge of Greek language or culture, enhancing local customer engagement.
• Certifications in customer service or related fields (e.g., HDI, ITIL).
• Track record of contributing to process improvements or knowledge base development.
• Experience with data analytics tools (e.g., Tableau, Power BI) to interpret support metrics.

Core Skills & Competencies

• Communication Excellence: Articulate complex information clearly and concisely in both French and English.
• Empathy & Emotional Intelligence: Understand customer emotions and respond with genuine care.
• Analytical Thinking: Break down problems, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing insights and best practices.
• Time Management: Prioritize tasks, manage multiple tickets, and meet deadlines without compromising quality.
• Continuous Learning: Seek feedback, pursue training, and stay updated on industry developments.
• Technical Proficiency: Navigate CRM, ticketing, and collaboration platforms with ease.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Specialist, you will have access to a wealth of learning and advancement opportunities:

• Structured onboarding with mentorship from senior agents and managers.
• Regular skill‑building workshops covering advanced product knowledge, conflict resolution, and data analytics.
• Clear career pathways: Customer Success Manager, Team Lead, Process Improvement Analyst, or Product Specialist.
• Annual performance reviews with actionable development plans and potential salary adjustments.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond support.
• Global mobility options for high performers, including relocation to other brighthush hubs.
• Access to a global network of brighthush employees for cross‑cultural collaboration.

Learning & Development Programs

We invest heavily in the growth of our people. You will benefit from:

• Monthly “Lunch & Learn” sessions featuring industry experts.
• Annual certification sponsorships (e.g., HDI, ITIL, Salesforce Administrator).
• Digital learning platform with courses on customer experience, product management, and leadership.
• Mentorship circles that pair you with leaders across the organization.
• Quarterly hackathons focused on process automation and customer journey mapping.

Work Environment & Culture

brighthush champions a culture of inclusivity, respect, and innovation. Our remote‑first model means you can work from the sunny shores of Greece while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Digital collaboration tools (Slack, Teams, Zoom).
• Quarterly in‑person retreats in Greece, fostering team bonding and cultural exchange.
• Flexible work hours to accommodate time zone differences and personal commitments.
• A supportive peer network that encourages knowledge sharing and mentorship.
• Annual “Innovation Day” where employees pitch new ideas for products or processes.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive base salary complemented by performance‑based incentives. Additional benefits include:

• Health, dental, and vision insurance plans.
• Generous paid time off and holiday schedule, including Greek national holidays.
• Relocation assistance for candidates moving to Greece, covering moving expenses, housing search support, and orientation services.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program: virtual fitness classes, mindfulness sessions, and mental health resources.
• Employee referral bonus program.
• Access to a global network of brighthush employees for cross‑cultural collaboration.
• Monthly team lunch stipend (virtual or in‑office).
• Annual company retreat in Greece, featuring cultural excursions and team‑building activities.

Why Greece?

Greece offers an unparalleled blend of professional opportunity and lifestyle. Picture yourself working from a modern office overlooking the Aegean Sea, enjoying:

• Year‑round sunshine and a Mediterranean climate.
• Stunning beaches, historic ruins, and vibrant local markets.
• Rich culinary traditions, from fresh seafood to world‑famous pastries.
• A welcoming, multicultural community that values both work and leisure.
• Easy access to other European destinations for weekend adventures.
• Opportunities to learn Greek language and culture, enhancing both personal growth and professional interactions.

How to Apply

If you are a French‑speaking customer service professional eager to elevate your career while embracing the beauty and culture of Greece, we want to hear from you. At brighthush, you’ll find a place where your voice matters, your growth is supported, and your contributions directly impact our global success.

Take the next step in your career journey—apply today and become part of a team that values excellence, innovation, and a vibrant work‑life balance.

Learn more about brighthush and our commitment to customer experience excellence at .