Senior Customer Engineering Manager – HVAC & Building Automation Systems Lead, Program Leadership & Digital Transformation Champion – Driving Intelligent Building Innovation & Sustainable Energy Optimization at brighthush

About brighthush

brighthush is a pioneering force in the built‑environment sector, redefining how commercial, institutional, and industrial buildings operate in the 21st century. By weaving together cutting‑edge artificial intelligence, real‑time sensor networks, and advanced analytics, we transform ordinary structures into self‑optimizing ecosystems. Our platform delivers record‑low energy consumption, superior occupant comfort, and measurable sustainability outcomes—all while cutting operating costs and advancing environmental stewardship. At brighthush, curiosity, collaboration, and continuous learning are not buzzwords—they are the DNA that drives our culture and fuels our mission to shape the next wave of building technology.

Why This Role Matters

The global push toward intelligent, low‑carbon infrastructure places HVAC and Building Automation Systems (BAS) at the heart of the transition. As a Senior Customer Engineering Manager, you will be the bridge between complex engineering solutions and tangible business value. Your leadership will shape how our clients deploy, operate, and evolve their HVAC/BAS portfolios, directly influencing the next generation of intelligent buildings. You will become the trusted advisor who translates cutting‑edge technology into measurable ROI, driving both customer success and brighthush’s growth.

Key Responsibilities

Lead End‑to‑End Deployments

• Own the full lifecycle of HVAC/BAS projects—from initial scoping and design through commissioning, testing, and handover—ensuring on‑time, on‑budget delivery while maintaining the highest quality standards.
• Develop detailed project plans, resource schedules, and risk mitigation strategies that align with client expectations and regulatory requirements.
• Coordinate with field teams, contractors, and vendors to guarantee seamless integration of hardware, software, and network components.
• Drive continuous improvement by capturing lessons learned and integrating best practices into future deployments.
• Champion the adoption of Agile and Lean principles to accelerate delivery and reduce waste.

Coordinate Cross‑Functional Teams

• Partner with sales, product, engineering, and customer success to align project objectives, manage resource allocation, and mitigate risks.
• Facilitate regular syncs, status updates, and decision‑making sessions that keep stakeholders informed and engaged.
• Champion a culture of transparency, accountability, and continuous improvement across all project phases.
• Act as the single point of escalation for complex technical or programmatic issues, ensuring swift resolution.
• Leverage collaboration tools (e.g., Confluence, Slack, Microsoft Teams) to streamline communication and documentation.

Guide Customers Through Digital Transformation

• Serve as the primary technical advisor, translating complex technical concepts into actionable insights that drive operational excellence and measurable ROI.
• Design and deliver workshops, training sessions, and best‑practice guides that empower client teams to fully leverage our platform.
• Act as a trusted partner in the client’s journey toward digital maturity, ensuring that technology adoption aligns with business strategy.
• Develop customized roadmaps that outline phased adoption, integration milestones, and performance targets.
• Provide post‑implementation support and coaching to ensure long‑term success and continuous value realization.

Champion Continuous Commissioning

• Implement best practices for ongoing performance monitoring, fault detection, and predictive maintenance to sustain optimal building performance and extend equipment life.
• Develop and refine commissioning protocols that integrate with our AI platform’s real‑time analytics engine.
• Lead post‑deployment reviews that capture lessons learned and inform future project improvements.
• Advocate for the adoption of continuous commissioning tools across the organization to standardize processes.
• Collaborate with data science teams to refine algorithms that predict equipment failures and recommend proactive actions.

Drive Measurement & Verification

• Lead rigorous data collection and analysis to quantify energy savings, validate system performance, and support sustainability reporting for LEED, WELL, and ENERGY STAR certifications.
• Collaborate with sustainability consultants to ensure that measurement methodologies meet or exceed industry standards.
• Prepare comprehensive M&V reports that articulate value to stakeholders and inform strategic decisions.
• Maintain a repository of M&V templates and best‑practice guidelines for internal use.
• Use data storytelling techniques to communicate complex findings in a clear, compelling manner.

Mentor and Develop Team Members

• Provide coaching, feedback, and career guidance to junior engineers and project managers, fostering a culture of high performance, knowledge sharing, and professional growth.
• Identify skill gaps and design targeted development plans that align with both individual aspirations and organizational needs.
• Champion a mentorship culture that encourages cross‑functional learning and collaboration.
• Lead regular knowledge‑sharing sessions and internal tech talks to keep the team at the forefront of emerging trends.
• Encourage participation in industry conferences, webinars, and hackathons to broaden expertise.

Contribute to Product Roadmap

• Gather field insights and customer feedback to inform feature enhancements and new capabilities in our AI platform, ensuring our solutions stay ahead of market demands.
• Work closely with product managers to translate technical requirements into actionable user stories.
• Advocate for customer‑centric design principles that enhance usability and value.
• Participate in beta testing and user acceptance testing (UAT) to validate new releases.
• Provide input on pricing, packaging, and go‑to‑market strategies based on customer needs.

Ensure Compliance and Quality Standards

• Maintain adherence to industry regulations, safety protocols, and internal quality assurance processes, safeguarding both client and company reputation.
• Lead audit preparations and respond to regulatory inquiries with confidence and precision.
• Implement continuous improvement initiatives that elevate quality and compliance across all projects.
• Stay current on evolving standards such as ASHRAE, NFPA, and local building codes.
• Document and disseminate compliance best practices to the broader engineering community.

Essential Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent practical experience).
• Minimum of 5 years of hands‑on experience in delivery, engineering consulting, or building systems implementation.
• Deep expertise in HVAC and Building Automation Systems (BAS), including familiarity with BACnet, Modbus, and other industrial protocols.
• Proven track record managing complex, multi‑site programs with cross‑functional stakeholders.
• Strong analytical skills with experience in Energy Management Systems (EMS), Computerized Maintenance Management Systems (CMMS), and digital twin technologies.
• Excellent communication and presentation abilities, capable of translating technical details into clear, actionable recommendations for clients and internal teams.
• Proficiency in project management tools (e.g., MS Project, Jira, Asana) and data visualization platforms (e.g., Power BI, Tableau).
• Demonstrated ability to thrive in a fast‑paced, remote work environment while maintaining high accountability and collaboration.
• Strong leadership presence and the ability to inspire cross‑functional teams.

Preferred Qualifications

• Experience with fault detection & diagnostics, continuous commissioning, and measurement & verification methodologies.
• Knowledge of sustainability standards (LEED, WELL, ENERGY STAR) and experience delivering projects that meet or exceed these certifications.
• Background in data science or AI/ML applications within building operations.
• Project Management Professional (PMP) or similar certification.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.
• Experience with cloud‑based IoT platforms and edge computing.

Core Skills & Competencies

• Strategic Leadership & Vision
• Technical Expertise in HVAC/BAS & Industrial Protocols
• Program & Project Management Excellence
• Client Relationship Management
• Data‑Driven Decision Making
• Continuous Improvement & Lean Methodologies
• Cross‑Functional Collaboration
• Adaptability & Resilience in Remote Settings
• Effective Communication & Storytelling
• Change Management & Digital Adoption

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the buildings we help optimize. We invest heavily in your professional development through:

• Structured mentorship programs pairing you with senior leaders across engineering, product, and business functions.
• Access to a curated library of courses, certifications, and industry conferences—both virtual and in‑person—covering HVAC, BAS, AI, and sustainability.
• Regular knowledge‑sharing sessions, hackathons, and internal tech talks to keep you at the forefront of emerging technologies.
• Clear promotion pathways—from Senior Engineer to Lead Engineer, then to Engineering Manager and beyond—based on performance, impact, and leadership potential.
• Opportunities to contribute to open‑source projects and industry standards committees, amplifying your professional footprint.
• Annual leadership development workshops that sharpen strategic thinking and executive communication skills.
• Cross‑disciplinary project rotations to broaden your skill set and expose you to new business domains.

Work Environment & Culture

Our remote‑first model means you can work from any of the following U.S. states: Washington, Texas, New York, California, North Carolina, Nevada, Michigan, Massachusetts, Maryland, Illinois, Georgia, or Florida. We foster a culture that values:

• Transparency and open communication across all levels.
• Work‑life balance, supported by generous paid time off and flexible scheduling.
• Inclusivity and belonging, with employee resource groups and diversity initiatives.
• Innovation, where every team member is encouraged to experiment, iterate, and bring fresh ideas to the table.
• Recognition and celebration of achievements through peer‑to‑peer shout‑outs and quarterly awards.
• Community engagement, including volunteer days and sustainability projects.

Compensation & Benefits

Competitive base salary ranging from $130,000 to $160,000 per year, commensurate with experience and qualifications. In addition, you’ll enjoy:

• 401(k) plan with company match.
• Health, dental, and vision insurance plans.
• Generous paid time off (PTO) and paid holidays.
• Comprehensive retirement plan options.
• Generous parental leave policy for new parents.
• Employee wellness programs, including mental health resources and fitness stipends.
• Annual performance bonuses tied to company and individual metrics.
• Professional development stipend for courses, certifications, and conferences.
• Equity participation program to share in the company’s long‑term success.
• Flexible work arrangements and a stipend for home‑office equipment.

How to Apply

If you’re a seasoned engineering leader with a passion for HVAC/BAS systems, program management, and customer success, we want to hear from you. Join brighthush and help shape the future of intelligent buildings—where technology meets sustainability and people thrive.

Ready to take the next step? Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to this role at brighthush

Apply for this job

Apply for this job