Senior Customer Success & AI‑Powered Retail Advertising Strategist – Global E‑Commerce Campaign Optimization Lead Driving Brand Growth, Customer Loyalty, and Data‑Driven ROI at brighthush

Welcome to brighthush – Where AI Meets Retail Innovation

At brighthush, we’re not just a technology provider; we’re the catalyst that propels the next wave of retail transformation. By marrying advanced artificial intelligence with data‑driven retail advertising, we empower brands worldwide to craft hyper‑personalized campaigns that turn every marketing dollar into measurable growth. Whether you’re a global retailer, a fast‑moving e‑commerce startup, or a consumer‑goods powerhouse, brighthush equips you with the tools, insights, and expertise to outpace competition and delight customers at every touchpoint.

Why brighthush is the Ideal Launchpad for Your Career

Our culture is built on curiosity, bold experimentation, and continuous learning. We celebrate ideas that challenge the status quo and reward those who turn insight into action. With a remote‑first model that supports work‑life balance, a steadfast commitment to diversity and inclusion, and a collaborative environment that nurtures professional growth, brighthush offers the autonomy, resources, and community you need to reach new heights—whether you’re a seasoned industry veteran or an ambitious leader ready to make a larger impact.

Position Overview

We’re seeking an experienced Senior Customer Success & AI‑Powered Retail Advertising Strategist to become the strategic partner for our enterprise clients. In this role, you will own the end‑to‑end success of our advertising solutions, ensuring that each client achieves their growth objectives while maximizing ROI on media spend. You will be the bridge between our clients’ ambitions and the technology that turns those ambitions into reality. Your influence will shape how brands use AI to drive sales, build loyalty, and scale their digital presence.

Key Responsibilities

• Client Relationship Leadership: Serve as the primary point of contact for a portfolio of high‑value clients, building trust, fostering long‑term partnerships, and acting as their advocate within brighthush.
• Campaign Strategy & Execution: Design, launch, and continuously optimize advertising campaigns across multiple channels—search, social, programmatic, video, and emerging formats—ensuring alignment with each client’s business goals and brand voice.
• Performance Analysis & Reporting: Monitor campaign metrics, generate actionable insights, and present findings to executive stakeholders in a clear, data‑rich format. Translate complex data into strategic recommendations that drive measurable results.
• Budget Management: Oversee media budgets, ensuring efficient allocation, adherence to financial targets, and transparent reporting to clients. Provide forecasting, variance analysis, and cost‑optimization strategies.
• Cross‑Functional Collaboration: Partner closely with Product, Engineering, Sales, and Data Science teams to translate client feedback into product enhancements and new feature roadmaps. Act as the voice of the customer in product development cycles.
• Thought Leadership: Stay ahead of industry trends, share best practices, and position brighthush as a trusted advisor in the advertising space. Author whitepapers, host webinars, and speak at industry events.
• Process Improvement: Identify and implement scalable processes that enhance client onboarding, campaign execution, and reporting, driving operational excellence and reducing time‑to‑value.
• Team Mentorship: Coach and mentor junior Customer Success Managers and Campaign Specialists, fostering a culture of continuous learning and high performance.
• Strategic Account Planning: Develop and execute account plans that identify upsell and cross‑sell opportunities, ensuring long‑term revenue growth and client satisfaction.
• Risk Management: Proactively identify potential risks to client success, develop mitigation plans, and communicate transparently with stakeholders.

Essential Qualifications

• Bachelor’s degree in Marketing, Business, Computer Science, or a related field (Master’s preferred).
• Minimum of 5 years of professional experience in a consulting or agency environment, with at least 3 years managing advertising engagements for enterprise clients.
• Proven track record of managing e‑commerce marketing budgets on leading advertising platforms.
• Advanced proficiency in spreadsheet tools, including complex formulas, pivot tables, and data visualization.
• Strong project management skills, with the ability to juggle multiple client priorities simultaneously and deliver on tight deadlines.
• Exceptional executive‑level communication skills—both written and verbal—across diverse stakeholder groups.
• Experience with data‑driven decision making and a passion for turning insights into action.
• Demonstrated ability to build and maintain high‑impact client relationships, driving renewal and expansion.
• Familiarity with CRM systems and customer success platforms.
• Comfortable presenting to senior executives and board members.

Preferred Qualifications

• Hands‑on experience with AI‑powered advertising platforms or e‑commerce automation tools.
• Knowledge of industry standards such as programmatic media buying, real‑time bidding, and attribution modeling.
• Familiarity with analytics tools like data visualization and business intelligence platforms.
• Prior experience in a SaaS or tech‑focused environment, with a deep understanding of subscription economics.
• Fluency in additional languages (e.g., Spanish, French, Mandarin) is a plus.
• Experience leading cross‑functional initiatives that result in product or process improvements.
• Published thought leadership pieces or speaking engagements in the digital marketing space.

Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable advertising strategies that deliver measurable ROI.
• Analytical Acumen: Strong quantitative skills to dissect campaign data, identify trends, and derive insights that inform strategy.
• Client‑Centric Mindset: A genuine passion for delivering value and exceeding client expectations, ensuring long‑term partnership.
• Leadership & Influence: Ability to guide cross‑functional teams, influence executive decision‑making, and drive consensus.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities and emerging technologies.
• Communication: Clear, concise, and persuasive communication across all levels, from senior executives to technical teams.
• Project Management: Proven ability to manage multiple projects, timelines, and stakeholders simultaneously.
• Innovation: A curiosity‑driven mindset that seeks new ways to solve problems and create value.
• Customer Advocacy: Champion the client’s voice internally, ensuring their needs shape product and service delivery.
• Data Storytelling: Translate complex data sets into compelling narratives that resonate with stakeholders.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the market we serve. We offer:

• Structured mentorship programs that pair you with senior leaders across product, engineering, and sales.
• Access to a library of industry research, proprietary AI models, and advanced analytics tools.
• Opportunities to lead cross‑functional initiatives that shape product roadmaps and influence market positioning.
• Regular participation in global conferences, workshops, and webinars—both as a speaker and a learner.
• Clear career ladder paths with defined milestones for advancement to Director, VP, or Chief Strategy roles.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Dedicated collaboration tools that facilitate real‑time communication and project tracking.
• Regular virtual coffee breaks and informal “show & tell” sessions to share wins and lessons learned.
• A commitment to mental health and well‑being, with flexible schedules, unlimited vacation, and access to wellness resources.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to client success metrics and company growth.
• Equity or stock‑option plans that align your success with the company’s long‑term vision.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with company matching contributions.
• Professional development budget for courses, certifications, and conference attendance.
• Flexible work arrangements, including remote work and flexible hours.
• Wellness stipend, mental health support, and access to virtual fitness classes.

Key Success Metrics

• Client retention rate above 95% and expansion revenue growth of at least 20% year‑over‑year.
• Campaign performance improvements: average lift of 15% in return on ad spend across all managed accounts.
• Successful implementation of at least two new AI‑driven features or process enhancements per year.
• Positive client satisfaction scores (CSAT) of 4.5/5 or higher.
• Mentorship impact: at least one junior team member promoted or recognized for outstanding performance.

Ready to Join the brighthush Revolution?

If you’re passionate about leveraging AI to transform retail advertising, thrive in a fast‑paced, data‑centric environment, and want to make a tangible impact on global brands, we want to hear from you. Bring your expertise, curiosity, and drive for excellence to brighthush, and together we’ll shape the future of retail marketing.

Apply Now and become a pivotal part of a team that’s redefining how brands connect with consumers in the digital age.