Senior Customer Experience Advocate – Remote, AI‑Powered Insurance Technology Specialist – Driving Seamless Home & Auto Protection Solutions

About brighthush

At brighthush, we’re rewriting the narrative of how people protect their most cherished assets—homes, cars, and everyday belongings. Our mission is simple yet bold: replace the clunky, fragmented insurance experience of the past with a smooth, AI‑driven platform that delivers warmth, speed, and clarity. Built on cutting‑edge technology, data science, and an unwavering focus on customer delight, brighthush is poised to become the go‑to advisor for every homeowner and driver across North America.

Since our inception in 2019, we’ve evolved from a single‑product startup into a multi‑asset powerhouse, serving over 5 million customers and raising more than $240 million in capital. We’ve partnered with leading insurers, leveraged insights from top tech firms, and earned accolades from brighthush, brighthush, and brighthush for innovation, culture, and workplace excellence. Our remote‑first philosophy means you can join us from anywhere in the United States or Canada, while still enjoying the camaraderie of a tight‑knit, high‑energy team that acts like owners and cares deeply about impact.

Why Join brighthush?

• Shape the Future of Insurance: Your voice will directly influence product development. We run a short feedback loop, so you’ll see your suggestions shipped and celebrated.
• Competitive Compensation: Hourly pay ranges from $19.00 to $21.00, plus equity options that let you own a piece of the company’s success.
• Flexible Work Arrangements: Choose a 5‑day, 8‑hour schedule or a 4‑day, 10‑hour week—whatever fits your lifestyle.
• Comprehensive Benefits: Health, dental, vision, 401(k) with matching, paid vacation, paid parental leave, wellness programs, and more.
• Career Growth: Rapid promotion paths, mentorship from industry veterans, and the opportunity to transition into product, engineering, or leadership roles.
• Inclusive Culture: We celebrate diversity, foster belonging, and empower every team member to bring their authentic self to work.

Key Responsibilities

• Customer Advocacy: Go beyond answering questions—anticipate needs, identify coverage gaps, and recommend cost‑saving options before customers even realize they’re missing them.
• Inbound Support: Handle calls, chats, and emails from policyholders seeking changes, claims, or general information with empathy and efficiency.
• Product Mastery: Deeply understand our AI‑powered platform and the array of insurance partners we work with. Your expertise will be the bridge between customers and the best solutions.
• Problem Solving: Resolve complex inquiries, troubleshoot policy issues, and coordinate with underwriting, claims, and technical teams to deliver timely resolutions.
• Service Request Processing: Manage vehicle, driver, lienholder, and policy document updates, ensuring accuracy and compliance.
• Feedback Loop: Capture customer insights, flag pain points, and collaborate with product and engineering to iterate on features.
• Team Collaboration: Participate in daily stand‑ups, cross‑functional workshops, and continuous improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1 year of experience in customer service, sales, or hospitality—experience in insurance or financial services is a plus.
• Strong communication skills, both verbal and written, with the ability to explain complex concepts in simple terms.
• Proven problem‑solving aptitude and a proactive mindset.
• Comfortable using CRM systems, knowledge bases, and collaboration tools (e.g., brighthush, brighthush, brighthush).
• Self‑motivated, detail‑oriented, and able to thrive in a fast‑paced, remote environment.

Preferred Qualifications

• Experience with insurance policy administration or claims processing.
• Familiarity with AI or data‑driven product platforms.
• Previous remote work experience with a track record of meeting or exceeding performance metrics.
• Knowledge of U.S. insurance regulations and compliance standards.
• Multilingual abilities, especially Spanish, French, or Mandarin.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to dissect problems, identify root causes, and propose actionable solutions.
• Technical Proficiency: Comfortable navigating web applications, data dashboards, and basic troubleshooting.
• Collaboration & Teamwork: Works effectively with cross‑functional teams and shares knowledge openly.
• Adaptability: Thrives in a dynamic environment where priorities shift rapidly.
• Time Management: Manages multiple tasks, meets deadlines, and maintains high quality under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Advocate, you’ll have access to:

• Structured mentorship programs pairing you with senior leaders in product, engineering, and operations.
• Regular training sessions on insurance industry trends, AI technology, and customer success best practices.
• Cross‑functional projects that expose you to product design, data analytics, and business strategy.
• Clear promotion pathways—advancement to Senior Advocate, Team Lead, or roles in Product Management, Customer Success, or Operations.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Our culture is built on three pillars: ownership, kindness, and relentless learning. We celebrate wins, learn from failures, and treat every team member as an owner of the company’s success. Remote work is the norm, but we also host quarterly in‑person retreats in Palo Alto, New York City, Chicago, and Toronto to strengthen bonds and align on strategy.

Key cultural touchpoints include:

• Weekly “Ask Me Anything” sessions with founders.
• Monthly hackathons where teams prototype new features.
• Open‑door policy—anyone can schedule a 1‑on‑1 with leadership.
• Community service days and volunteer opportunities.
• Wellness initiatives: virtual yoga, mental health resources, and a stipend for home office upgrades.

Compensation, Perks, & Benefits

• Hourly Pay: $19.00 – $21.00, commensurate with experience and performance.
• Equity: Stock options that vest over four years, giving you a tangible stake in brighthush’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health support; wellness stipend.
• Retirement: 401(k) with company match up to 4%.
• Paid Time Off: 15 days of vacation, 10 paid holidays, and unlimited Apply for this job