Senior Customer Experience Coordinator – Retail Front‑Line Leadership & Loyalty Program Champion – Driving Shopper Delight, Sales Growth, and Operational Excellence at brighthush

About brighthush

brighthush is more than a retailer; it is a global movement that redefines how people shop for style, savings, and sustainability. With a network of over 10,000 stores in 40+ countries, brighthush has become a household name for shoppers who crave high‑quality fashion at a fraction of the price. Behind every storefront is a vibrant community of more than 200,000 associates who bring the brand’s values to life every day. As a Fortune 100 company, brighthush invests heavily in technology, talent development, and community impact, ensuring that every team member has the tools, training, and support to thrive. Our mission is simple: to make great fashion accessible, affordable, and responsible for everyone.

Why This Role Matters

In the fast‑moving world of retail, the customer experience is the single most powerful differentiator. As a Customer Experience Coordinator at brighthush, you will be the heartbeat of every shopper’s journey. You’ll lead a dynamic team, champion loyalty initiatives, and shape the future of retail service. This role blends frontline leadership with strategic insight, giving you the opportunity to influence both day‑to‑day operations and long‑term customer engagement. Your impact will ripple across the entire store, from the first greeting to the final checkout, and will help drive sales growth, customer loyalty, and operational excellence.

Key Responsibilities

Your day‑to‑day duties will include:

• Lead by Example: Engage with customers, demonstrate brand values, and model outstanding service standards that inspire associates.
• Team Management: Assign registers, coordinate breaks, and ensure adequate POS coverage while maintaining a positive work environment.
• Training & Development: Design and deliver front‑end training sessions, coach associates on personalized service, and promote loyalty program enrollment.
• Customer Advocacy: Resolve complaints swiftly, turning challenges into opportunities for delight.
• Store Operations: Uphold store plan execution, prioritize tasks, and collaborate with management on operational goals.
• Safety & Compliance: Enforce safety protocols, maintain a clean store, and ensure adherence to labor laws and company policies.
• Performance Metrics: Track and report on key performance indicators such as sales, customer satisfaction, and shrink reduction.
• Continuous Improvement: Partner with leadership to refine processes, implement new initiatives, and drive operational excellence.
• Community Engagement: Represent brighthush at local events, fostering relationships with neighborhood organizations and partners.
• Technology Adoption: Champion the use of new POS features, mobile apps, and data analytics tools to enhance the shopper experience.
• Cross‑Functional Collaboration: Work closely with merchandising, inventory, and marketing teams to align store initiatives with corporate strategy.
• Feedback Loop: Collect and analyze customer and associate feedback to identify trends and recommend actionable improvements.
• Leadership Development: Mentor high‑potential associates, preparing them for future leadership roles within the organization.

Essential Qualifications

We’re looking for a proactive, customer‑obsessed leader who can thrive in a dynamic retail environment. The ideal candidate will possess:

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication skills, both verbal and written, with an ability to influence and inspire.
• Advanced organizational skills and meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proficiency in retail POS systems and basic data analysis.
• Commitment to fostering an inclusive, respectful workplace.
• High emotional intelligence and a genuine passion for customer service.
• Experience in managing or coaching a team of at least 5 associates.
• Strong problem‑solving skills and a proactive mindset.
• Basic understanding of safety and compliance regulations in a retail setting.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with loyalty program management and promotion.
• Background in safety and compliance training.
• Knowledge of inventory management and shrink reduction strategies.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.
• Experience with e‑commerce integration or omnichannel retail strategies.
• Proven track record of exceeding sales and customer satisfaction targets.
• Experience with data‑driven decision making and performance dashboards.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership & Coaching: Ability to motivate teams, provide constructive feedback, and drive performance.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Data‑Driven Decision Making: Use metrics to inform strategy and improve outcomes.
• Collaboration: Work seamlessly with cross‑functional teams, from merchandising to finance.
• Adaptability: Thrive in a fast‑moving retail landscape with evolving priorities.
• Integrity & Ethics: Uphold honesty, confidentiality, and compliance with all policies.
• Tech Savvy: Comfortable adopting new retail technologies and digital tools.
• Communication: Clear, concise, and persuasive in both written and spoken forms.
• Time Management: Prioritize tasks effectively in a high‑volume environment.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As a Customer Experience Coordinator, you’ll gain:

• Structured mentorship programs with senior leaders.
• Access to brighthush’s Learning & Development portal, featuring courses in leadership, customer service, and retail analytics.
• Clear progression pathways to Store Manager, District Manager, and regional leadership roles.
• Opportunities to lead cross‑departmental projects and influence company‑wide initiatives.
• Recognition programs that celebrate high performance and innovation.
• Annual leadership retreats and strategy workshops.
• Support for pursuing industry certifications such as Certified Retail Management Professional (CRMP).
• Regular performance reviews with personalized development plans.
• Exposure to cutting‑edge retail technology projects and pilot programs.

Work Environment & Culture at brighthush

Our stores are more than retail spaces; they’re vibrant communities where associates feel valued and empowered. You’ll experience:

• A collaborative, inclusive culture that celebrates diverse perspectives.
• Open communication channels, from daily huddles to town‑hall meetings.
• Flexible scheduling that accommodates life outside of work, including nights and weekends.
• Employee resource groups and community outreach programs.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Regular team‑building events, both in‑store and off‑site.
• Recognition of personal milestones and professional achievements.
• Access to wellness resources, including fitness classes and mental health support.
• Opportunities to contribute to corporate social responsibility projects.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your total compensation package will include:

• Competitive base pay aligned with industry standards.
• Performance‑based bonuses tied to store and individual metrics.
• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Scholarship program for continuing education.
• Auto and home insurance discounts through our partner credit union.
• Access to a company‑wide wellness program featuring fitness classes, mental health support, and nutrition counseling.
• Employee referral bonuses for bringing in top talent.

How to Apply

Ready to elevate your career and make a tangible impact on shoppers worldwide? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Location & Schedule

Location: USA brighthush Store 0013 Cleveland, TN Address: 300 Paul Huff Pkwy NW U100 Schedule: Full‑time, flexible hours including nights and weekends.