Senior Customer Experience Coordinator – Retail Front‑Line Leadership, Loyalty Program Champion, and Store Culture Architect

About brighthush

brighthush stands at the forefront of the off‑price retail landscape, blending affordability with uncompromised quality. With a footprint that spans over 2,000 stores across the United States, we have become synonymous with value, innovation, and an unwavering commitment to customer delight. As a Fortune 100 organization, brighthush is not just a retailer; it is a community of passionate individuals who believe that every interaction can turn a casual shopper into a lifelong advocate.

Our mission is simple yet powerful: to make high‑end fashion and home goods accessible to everyone, while fostering a workplace that celebrates diversity, collaboration, and continuous learning. At brighthush, we empower our employees to grow, experiment, and lead—both on the shop floor and beyond.

Why This Role Matters

As the Senior Customer Experience Coordinator, you will be the heartbeat of our store’s front‑line operations. You’ll blend people leadership, operational excellence, and a genuine passion for service to create memorable moments for every guest. Your influence will shape not only the day‑to‑day flow of the store but also the long‑term loyalty of our customers.

Key Responsibilities

Below is a detailed breakdown of what you’ll be doing day‑to‑day, and how your work will ripple across the entire retail ecosystem.

• Lead by Example – You’ll greet customers with a warm smile, demonstrate impeccable service standards, and embody brighthush’s core values in every interaction.
• Team Leadership & Development – Oversee a dynamic team of Associates, assigning registers, scheduling breaks, and ensuring optimal POS coverage. Mentor and coach staff on front‑end best practices, upselling techniques, and loyalty program benefits.
• Operational Excellence – Maintain a clean, organized, and visually compelling store environment that reflects brighthush’s brand promise. Coordinate daily opening and closing procedures, inventory checks, and merchandising updates.
• Customer Advocacy – Resolve complaints swiftly, turning challenges into opportunities for customer delight. Use data and feedback to proactively address pain points.
• Collaboration with Store Management – Align daily priorities with the store plan, contribute to weekly performance reviews, and support the implementation of corporate initiatives.
• Compliance & Safety – Ensure adherence to labor laws, company policies, and safety protocols. Champion a culture of security and risk mitigation.
• Shrink & Loss Prevention – Participate in shrink reduction initiatives, monitor cash handling procedures, and support loss prevention strategies.
• Promotions & Merchandising – Assist in the rollout of seasonal promotions, manage product displays, and collaborate with the merchandising team to optimize floor layout.
• Performance Feedback – Provide constructive feedback, recognize achievements, and foster a continuous improvement mindset among Associates.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Deep understanding of merchandising techniques, visual standards, and store layout optimization.
• Proven ability to multitask and thrive in a fast‑paced, high‑volume environment.
• Exceptional communication, organizational, and detail‑oriented skills.
• Adaptability to shifting priorities, unexpected situations, and evolving customer expectations.
• Strong collaborative spirit, working effectively with peers, supervisors, and cross‑functional teams.
• Track record of training, coaching, and developing retail associates.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Qualifications

• Hands‑on experience promoting loyalty programs and driving customer retention.
• Proficiency with POS systems, cash handling, and transaction reconciliation.
• Background in safety compliance, store security, and loss prevention.
• Experience in a large retail chain or high‑volume environment.
• Data‑driven mindset: comfortable interpreting sales reports, metrics, and KPIs to inform decisions.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong leadership presence and the ability to inspire a diverse team.
• Advanced problem‑solving skills, especially under pressure.
• Effective verbal and written communication tailored to a broad audience.
• Time‑management and prioritization to meet daily operational goals.
• Proficiency in Microsoft Office Suite, retail management software, and POS platforms.
• Commitment to continuous learning, professional growth, and industry best practices.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. As a Senior Customer Experience Coordinator, you’ll unlock a wealth of development pathways:

• Structured leadership development programs that accelerate your progression to Store Manager, District Manager, or Corporate Program Manager.
• Cross‑functional training in merchandising, inventory management, and store operations.
• Mentorship from senior leaders who share insights, strategies, and career guidance.
• Opportunities to spearhead special projects—store redesigns, new loyalty initiatives, or community outreach programs.
• Clear advancement tracks with defined milestones, performance metrics, and recognition.

Work Environment & Culture

brighthush is more than a retail destination; it’s a vibrant, inclusive community where creativity and collaboration thrive. Our culture is built on the following pillars:

• Respect for individuality and diverse perspectives.
• Open communication channels that encourage feedback and idea sharing.
• A supportive environment that values work‑life balance and employee well‑being.
• Recognition programs that celebrate both individual and team achievements.
• Commitment to sustainability, community engagement, and social responsibility.

Compensation & Benefits

We offer a competitive hourly rate of $14.25 to $14.75, with opportunities for overtime and performance bonuses. In addition to a comprehensive benefits package, you’ll enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on cell phone plans, pet insurance, and credit union services.
• Scholarship program for employees and their families.

How to Apply

Ready to lead, inspire, and elevate the customer experience at brighthush? We’re excited to hear from you. Submit your application today and join a team that values your contributions, supports your growth, and rewards your dedication.