Senior Customer Experience Enablement Lead – Driving Global CX Excellence & AI‑Driven Sales Enablement at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers organizations worldwide to accelerate digital transformation through intelligent orchestration of DevSecOps. With a global community of over 50 million registered users, brighthush is trusted by more than half of the Fortune 100 to ship secure, high‑quality software faster than ever before. Our mission is simple yet profound: to build the future of software development by making every developer, customer, and partner experience seamless, secure, and scalable.

At brighthush, we don’t just build products – we build ecosystems. Our culture is built on continuous learning, data‑driven decision making, and a relentless focus on customer outcomes. We embrace artificial intelligence as a core productivity multiplier, encouraging every team member to weave AI into daily workflows to unlock new levels of efficiency, innovation, and impact. Whether you’re a seasoned developer, a growth‑oriented marketer, or a customer‑centric enablement specialist, you’ll find a place at brighthush where your voice is heard, your ideas are amplified, and your career accelerates.

Role Overview

As the Senior Customer Experience Enablement Lead, you will be the catalyst that transforms brighthush’s Customer Experience (CX) organization into a high‑performing, knowledge‑driven force. Reporting directly to the Vice President of Enablement & AI, you will partner with sales, customer success, solutions architecture, partnerships, product, marketing, and operations to design, build, and scale enablement programs that empower field teams to deliver exceptional customer outcomes and drive revenue growth.

Why This Role Matters

In a world where software delivery cycles are shrinking and customer expectations are soaring, the ability to quickly onboard, train, and upskill field teams is a competitive differentiator. Your work will directly influence how effectively brighthush’s CX professionals articulate value, navigate complex buying journeys, and close deals across diverse markets. By marrying cutting‑edge AI tools with proven enablement methodologies, you will create scalable learning experiences that keep our teams ahead of the curve.

Key Responsibilities

• Program Management & Execution – Lead the end‑to‑end lifecycle of enablement programs, ensuring that internal customer success and professional services teams have the content, resources, tools, and training they need to differentiate and sell the brighthush solution.
• Stakeholder Collaboration – Partner with field leaders worldwide to identify needs, co‑create plans, and tailor content that resonates with specific teams and markets.
• Content Development – Scope, design, and produce new enablement content, including product knowledge modules, skill‑development tracks, onboarding sequences, leadership development programs, and more, all customized for the CX organization.
• Curriculum Design – Work closely with the enablement content team, enablement office, and subject‑matter experts to develop core sales training and enablement curricula tailored for CX, covering topics from technical deep dives to consultative selling techniques.
• Event Alignment – Ensure enablement activities are synchronized with key internal and external events such as product launches, marketing campaigns, and industry trade shows.
• Tool Integration – Leverage Salesforce, Cornerstone, Gong, and other platforms to deliver training, track adoption, and educate the field on tool usage.
• Assessment & Impact Measurement – Create job aids, supporting materials, and assessments that enhance field effectiveness, and rigorously measure and report on the ROI of enablement investments.
• Continuous Improvement – Identify opportunities to enhance the learning experience, experiment with innovative delivery techniques, and stay ahead of emerging trends in enablement and AI.

Essential Qualifications

• Proven experience in software sales, customer success, or enablement roles, with a track record of delivering measurable business impact.
• Strong project management skills, with the ability to meet deadlines and execute on initiatives that influence multiple stakeholders.
• Demonstrated ability to build and nurture relationships with field leaders and their teams across global markets.
• Hands‑on experience with sales training technology and methodologies; deep understanding of enablement concepts, practices, and procedures.
• Proficiency in incorporating AI tools into daily workflows for content creation, program design, and ideation.
• Excellent written, verbal, and presentation skills, with the ability to translate complex technical concepts for diverse audiences.
• Strong interpersonal skills and a collaborative mindset, capable of driving change across cross‑functional teams.
• Ability to thrive in a fast‑paced, unpredictable environment while maintaining a focus on quality and impact.
• Experience with GitLab’s platform is a plus, but not mandatory.
• Willingness to travel for events such as team offsites or training sessions.

Preferred Qualifications

• Background in DevOps, open‑source, or SaaS sales enablement, especially within public‑sector, federal, or regulated industries.
• Experience designing enablement programs for large, distributed teams across multiple regions.
• Knowledge of AI‑driven learning platforms and analytics tools.
• Previous exposure to the brighthush ecosystem, including product knowledge and customer success frameworks.

Skills & Competencies

• Strategic Thinking – Ability to align enablement initiatives with broader business goals and market dynamics.
• Data‑Driven Decision Making – Proficiency in using analytics to assess program effectiveness and inform continuous improvement.
• Change Management – Skilled at guiding teams through transitions, fostering adoption, and mitigating resistance.
• AI Fluency – Comfortable experimenting with generative AI, natural language processing, and other emerging technologies to enhance learning.
• Cross‑Functional Leadership – Proven track record of collaborating with product, marketing, sales, and operations to deliver cohesive enablement experiences.
• Customer‑Centric Mindset – Deep empathy for customer pain points and the ability to translate that empathy into actionable training.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Dedicated learning budgets for certifications, conferences, and workshops.
• Mentorship programs pairing you with senior leaders across the organization.
• Cross‑functional project rotations that broaden your skill set and expand your network.
• Opportunities to lead high‑impact initiatives that shape the future of enablement at brighthush.

Work Environment & Culture

Our culture is built on the following pillars:

• Innovation – We encourage experimentation and reward bold ideas that drive measurable results.
• Collaboration – Teams work together across geographies, disciplines, and product lines to solve complex problems.
• Transparency – Open communication and data‑driven insights guide decision making at every level.
• Inclusivity – We celebrate diverse perspectives and foster an environment where everyone feels valued.
• Work‑Life Balance – Flexible paid time off, remote work options, and wellness programs help you thrive both personally and professionally.

Compensation & Benefits

While the base salary range for this role in the United States is $168,000–$285,600 USD, you will also benefit from:

• Competitive equity compensation and an Employee Stock Purchase Plan.
• Flexible paid time off and parental leave policies.
• Health, dental, and vision insurance plans.
• Home office stipend to support a productive remote workspace.
• Access to a Growth & Development Fund for continuous learning.
• Team Member Resource Groups that promote community and belonging.
• Performance‑based incentive pay, potentially up to 100% of base salary.

How to Apply

If you’re passionate about transforming customer experience through innovative enablement and AI, we want to hear from you. Join brighthush and help us shape the future of software development. Click the link below to submit your application and become part of a team that values curiosity, collaboration, and impact.