Senior Customer Experience Manager – Culinary Excellence & Kitchen Training Lead at brighthush
About brighthush
brighthush is the leading delivery‑first restaurant group in the United States, redefining how people experience food at home. With a portfolio of high‑impact brands that span diverse cuisines and dining styles, we combine culinary artistry with operational precision to deliver exceptional meals to millions of customers every day. Our mission is simple: to bring the best of the kitchen straight to the table, wherever our customers are. As we continue to expand across the country, we’re looking for a visionary leader who can elevate our kitchen standards, inspire teams, and ensure every dish that leaves our kitchens meets the same high level of quality and consistency that our customers expect.
Your Role & Impact
As the Senior Customer Experience Manager, you will be the guardian of culinary excellence and the catalyst for continuous improvement across all brighthush kitchens. Your blend of training expertise, audit rigor, and cultural stewardship will shape how our chefs, line cooks, and kitchen managers deliver on our brand promise. You will:
- Design and execute training programs that launch new concepts and elevate existing ones.
- Audit kitchens for quality, consistency, and compliance, turning data into actionable insights.
- Serve as the bridge between front‑of‑house customer feedback and back‑of‑house execution.
- Champion a culture of ownership, accountability, and continuous learning.
Key Responsibilities
Training & Launches
- Develop and deliver immersive culinary demos, mock service sessions, and hands‑on instruction for high‑impact brands.
- Lead the onboarding of new kitchen teams for each location launch, covering brand specifications, processes, and organizational structure.
- Coach and empower District Managers and Kitchen Managers to cascade standards throughout the business.
- Create, maintain, and update training materials, playbooks, and prep/par guides for every brand.
- Provide on‑demand training for teams that need refresher or new skill sets.