Senior Customer Experience Manager – Strategic Cloud Security & Adoption Lead for Western US – Driving Enterprise Adoption & Revenue Growth at brighthush

About brighthush

brighthush is at the forefront of the AI‑powered security revolution. We empower security teams worldwide to protect cloud and AI applications by weaving together code, cloud, and runtime data into a single, intelligent context. Trusted by Fortune 100 organizations, we secure more than 230 billion files daily, enabling our customers to innovate faster while staying protected. Powered by Google’s Threat Intelligence and Security Operations, our platform delivers real‑time detection, prevention, and response capabilities that scale with the complexity of modern workloads.

Location & Eligibility

Location: Western United States (must be located in the Western U.S. or be willing to relocate)

Legal Eligibility: Candidates must have the legal right to work in the United States without visa sponsorship. brighthush is an equal‑opportunity employer and does not discriminate on any protected characteristic.

Role Overview

As a Senior Customer Experience Manager (CEM) at brighthush, you will be the trusted advisor for our most strategic, high‑profile customers. Your mission is to translate brighthush’s value into tangible business outcomes, accelerate adoption of our cloud security platform, and drive revenue growth. You will collaborate closely with Sales, Support, Success, Product, and Engineering teams to orchestrate multi‑year journeys that embed robust security practices into every layer of our customers’ cloud environments.

Key Responsibilities

• Strategic Project Ownership: Lead cross‑functional initiatives focused on cloud security, ensuring alignment between customer goals and brighthush’s product roadmap.
• Stakeholder Engagement: Build and nurture relationships with technical and executive stakeholders—from day‑to‑day engineers to CISOs—ensuring clear communication and shared success metrics.
• Customer Vision Alignment: Deeply understand each customer’s business objectives, culture, and security requirements to tailor solutions that deliver measurable ROI.
• Value Evangelism: Champion brighthush’s capabilities, guiding customers to adopt the right secure solutions at the right time and demonstrating clear value.
• Internal Advocacy: Act as the customer’s voice within brighthush, ensuring that their security needs are prioritized across product, engineering, and support teams.
• Transformation Guidance: Leverage your project management expertise to shepherd customers through post‑onboarding stages, focusing on secure workload migrations and continuous improvement.
• Innovation & Problem Solving: Identify and implement new tools, processes, and ideas that overcome internal customer roadblocks and enhance security posture.
• Opportunity Identification: Work with the Customer Account team to uncover strategic cloud opportunities, deepening product use or expanding into new business units.
• Business Case Development: Provide TCO analysis and business case assessments that align with customer security objectives, supporting upsell and renewal conversations.
• Tool Ecosystem Optimization: Advise on tool consolidation, integration, and best practices to maximize brighthush value.
• Adoption Acceleration: Define milestones, remove blockers, and implement governance structures that accelerate secure cloud adoption.
• Enablement & Training: Design comprehensive training programs for technical and non‑technical roles, emphasizing cloud security awareness and best practices.
• Governance & Partnership: Establish robust governance frameworks that prioritize security and ensure a seamless partnership with customers.

Essential Qualifications

• 6+ years of experience in a customer‑facing strategic role (Customer Success Manager, Account Executive, or similar).
• Exceptional communication and interpersonal skills, with a proven ability to engage stakeholders at all organizational levels.
• Rapid learning agility—able to master brighthush’s offerings, pricing models, and technical nuances quickly.
• Strong project management background, ideally with large‑scale transformations.
• Demonstrated success in driving adoption and revenue growth for enterprise SaaS solutions.

Preferred Qualifications

• Track record of working with Fortune 100 customers on cloud‑based technology initiatives.
• Experience managing strategic accounts with an entrepreneurial mindset, solving complex challenges and delivering effective solutions.
• Deep understanding of Security SaaS offerings, pricing models, and market dynamics.
• Experience with AI‑driven security platforms or cloud security operations.
• Background in consulting or professional services, providing a consultative approach to customer engagements.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer Advocacy: Passion for championing customer success and translating business needs into technical solutions.
• Influence & Negotiation: Skilled at building consensus and negotiating win‑win outcomes.
• Data‑Driven Decision Making: Comfortable using metrics, dashboards, and analytics to drive performance.
• Technical Fluency: Comfortable discussing cloud architectures, security controls, and integration patterns.
• Leadership & Collaboration: Proven ability to lead cross‑functional teams and foster a collaborative culture.
• Adaptability: Thrive in a fast‑moving startup environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and impact. As a Senior CEM, you will:

• Progress to Director of Customer Experience or VP of Customer Success, leading a global team of CEMs.
• Gain exposure to executive leadership, influencing product strategy and market positioning.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Access to continuous learning resources, including certifications in cloud security, AI, and customer success.
• Opportunity to shape the future of brighthush’s customer experience framework and best practices.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. Our values include:

• Customer Obsession: We put our customers at the center of everything we do.
• Data‑Driven Excellence: Decisions are grounded in evidence and measurable outcomes.
• Continuous Improvement: We celebrate learning from successes and failures alike.
• Diversity & Inclusion: A vibrant, respectful workplace where every voice matters.
• Work‑Life Balance: Flexible schedules, remote options, and wellness programs support holistic well‑being.

Compensation & Benefits

Our total compensation package includes a competitive base salary, performance‑based bonus, equity, and comprehensive benefits. While the base salary range for this role in the U.S. is $110,000–$151,000, final compensation is determined by experience, location, and skill set. Additional benefits include:

• Health, dental, and vision insurance (including telehealth services).
• 401(k) plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and conference travel support.
• Employee wellness programs, including gym memberships and mental health resources.
• Equity grants that align your success with the company’s growth.

How to Apply

Ready to lead transformative customer journeys and shape the future of cloud security? Submit your application through our careers portal or the link below. We look forward to learning how your expertise can help brighthush empower the world’s most innovative organizations.

Apply to this job

Closing Statement

At brighthush, we believe that security should never be a bottleneck to innovation. As a Senior Customer Experience Manager, you will be at the nexus of technology, strategy, and customer success, ensuring that our partners can move faster, safer, and smarter. If you are a strategic thinker with a passion for customer advocacy, a knack for navigating complex cloud environments, and a drive to make a measurable impact, we want to hear from you. Join us and help shape the next generation of secure, AI‑powered cloud solutions.