Senior Customer Experience & Sales Specialist – Multichannel Support, Revenue Growth, and Brand Advocacy for a Global Puzzle & Digital Learning Leader at brighthush

Welcome to brighthush – Where Curiosity Meets Innovation

At brighthush, we’re more than a puzzle company; we’re a global community of thinkers, creators, and problem‑solvers. With a heritage that spans over a century, we’ve evolved from classic print puzzles to cutting‑edge digital experiences, partnering with leading app and web developers to bring brain‑training content to millions worldwide. Our mission is simple: ignite curiosity, foster learning, and inspire joy through every challenge we design.

Why brighthush?

• Global Reach, Local Impact: 14 offices across 12 countries, with our headquarters in Amsterdam serving as the creative and strategic hub.
• Innovation at Every Turn: From print to mobile apps and web‑based games, we’re constantly pushing the boundaries of what puzzles can do.
• Culture of Collaboration: Informal yet professional, we value every voice and encourage cross‑departmental teamwork.
• Commitment to Growth: Continuous learning, mentorship, and clear career pathways are embedded in our DNA.

Your Role: Customer Experience & Sales Specialist

As a Customer Experience & Sales Specialist at brighthush, you will be the first line of communication for our diverse customer base. You’ll blend exceptional service with strategic sales, ensuring every interaction leaves a lasting, positive impression. This part‑time position (24–32 hours per week) offers a dynamic mix of customer support, commercial initiatives, and administrative responsibilities, with the flexibility of hybrid work after your onboarding period.

Key Responsibilities

• Multichannel Customer Support: Respond to inquiries via phone, email, web forms, and social media, providing timely, accurate solutions.
• Subscription Management: Assist customers with subscription requests, modifications, cancellations, and renewals.
• Order & Payment Handling: Resolve financial queries, process payments, issue refunds, and manage invoicing and reminders.
• Issue Resolution & Escalation: Tackle puzzle‑related complaints, sponsor inquiries, and other customer concerns with empathy and efficiency.
• Digital Product Assistance: Guide users on our digital offerings, ensuring a smooth onboarding experience.
• Online Reputation Management: Monitor and respond to Trustpilot reviews, contributing to a positive brand image.
• Commercial Activities:
  • Identify upsell opportunities based on customer needs.
  • Promote new products, limited‑edition releases, and seasonal campaigns.
  • Collaborate with marketing to create targeted email and social media outreach.
  • Track sales metrics and report on conversion rates.
• Data & Reporting: Maintain accurate records in our CRM, generate weekly dashboards, and provide insights to the sales and support teams.
• Process Improvement: Suggest enhancements to support workflows, FAQ content, and self‑service resources.

Essential Qualifications

• Minimum 3 years of experience in customer support or sales, preferably in a consumer‑facing environment.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM systems (e.g., HubSpot, Salesforce) and ticketing platforms (e.g., Zendesk, Freshdesk).
• Comfortable handling of financial transactions, refunds, and subscription billing.
• High emotional intelligence and the ability to remain calm under pressure.
• Self‑starter with excellent time‑management and organizational skills.

Preferred Qualifications

• Experience in the puzzle, gaming, or educational content industry.
• Background in digital product support or SaaS customer success.
• Knowledge of SEO, content marketing, and social media engagement.
• Experience with data analysis tools (Excel, Google Sheets, Tableau).
• Previous exposure to cross‑functional projects involving marketing, product, and finance.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delighting users.
• Sales Acumen: Ability to identify upsell opportunities and close deals.
• Technical Aptitude: Comfortable navigating digital platforms and troubleshooting basic technical issues.
• Analytical Thinking: Use data to drive decisions and improve processes.
• Collaboration: Work seamlessly with marketing, product, and finance teams.
• Adaptability: Thrive in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s growth fuels our collective success. As a Customer Experience & Sales Specialist, you’ll have the chance to:

• Progress into a full‑time Customer Success Manager or Sales Lead role.
• Take on cross‑functional projects that influence product development and marketing strategy.
• Participate in our internal mentorship program, pairing you with senior leaders across departments.
• Attend industry conferences, workshops, and webinars to stay ahead of trends in digital learning and customer experience.
• Earn certifications in CRM, data analytics, or customer success frameworks through our learning budget.

Work Environment & Company Culture

brighthush thrives on a culture that blends creativity with professionalism. You’ll experience:

• Flexible hybrid work model: choose between remote and office days after the onboarding period.
• Inclusive, diverse teams that celebrate different perspectives and ideas.
• Regular town‑hall meetings, hackathons, and puzzle‑solving competitions that foster camaraderie.
• Open‑door leadership: senior executives are approachable and encourage feedback.
• Commitment to sustainability: we reduce paper waste, use eco‑friendly packaging, and support green initiatives.

Compensation, Perks, and Benefits

While the exact salary will be discussed during the interview process, you can expect a competitive hourly rate that reflects your experience and the value you bring to brighthush. In addition to compensation, we offer:

• Health and wellness stipend for gym memberships, meditation apps, or ergonomic equipment.
• Generous paid time off, including vacation, sick days, and personal days.
• Employee discount on all brighthush products, both print and digital.
• Annual team‑building retreats and quarterly social events.
• Continuous learning budget for courses, certifications, and conferences.
• Flexible work hours to support work‑life balance.

How to Apply

Ready to bring your passion for customer experience and sales to a global, innovative brand? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to hear how you’ll help us create unforgettable puzzle adventures for millions of users worldwide.

Closing

At brighthush, every puzzle we create is a testament to curiosity, creativity, and community. As our new Customer Experience & Sales Specialist, you’ll be at the heart of that mission, turning every customer interaction into an opportunity for growth, delight, and brand advocacy. If you’re driven, customer‑focused, and eager to shape the future of digital learning, we invite you to join our team and help us solve the world’s most engaging challenges.