Senior Customer Experience Specialist – Retail Operations & Loss Prevention – Championing Exceptional Service & Store Security at brighthush

About brighthush

brighthush is the world’s leading off‑price retailer, redefining the shopping experience by offering premium merchandise at a fraction of the price. With a presence in more than 1,200 stores across North America, brighthush has built a reputation for quality, affordability, and an unwavering commitment to customer satisfaction. Our stores are more than retail spaces; they are community hubs where shoppers feel valued, informed, and protected. At brighthush, we believe that every interaction is an opportunity to create lasting memories and build trust.

Why brighthush?

Choosing brighthush means joining a company that places people at the center of everything we do. We are a Fortune 100 organization that thrives on innovation, diversity, and collaboration. Our culture is built on the principles of integrity, continuous improvement, and a shared passion for delivering exceptional value. Employees at brighthush enjoy:

• Opportunities to grow through structured learning programs and mentorship.
• A supportive environment that celebrates achievements and encourages creative problem‑solving.
• Competitive compensation and a comprehensive benefits package designed to support both professional and personal well‑being.
• Access to cutting‑edge technology and tools that streamline operations and enhance the customer journey.
• A strong commitment to community engagement, giving back through volunteer initiatives and charitable partnerships.

Position Overview

As a Senior Customer Experience Specialist at brighthush, you will be the frontline guardian of our store’s reputation. Your role blends customer service excellence with proactive loss prevention, creating a safe, welcoming, and secure shopping environment. You will collaborate closely with store management, associates, and the Loss Prevention team to uphold brighthush’s standards of honesty, integrity, and customer satisfaction.

Key Responsibilities

• Deliver timely, courteous, and knowledgeable service to every customer, turning first‑time shoppers into loyal patrons.
• Engage customers proactively, offering assistance, product knowledge, and personalized recommendations to enhance the shopping experience.
• Serve as a visible deterrent to theft by maintaining a professional presence and observing store protocols.
• Accurately process checkout procedures, ensuring compliance with company policies and reducing shrinkage.
• Communicate shrink‑related concerns promptly to Store Management and Loss Prevention, facilitating swift resolution.
• Partner with Store Management and Loss Prevention to execute shrink reduction initiatives and meet store goals.
• Promote a culture of honesty and integrity, encouraging associates to use available shrink‑reduction resources.
• Support safety awareness initiatives and maintain a secure environment for customers and staff.
• Follow through on commitments, achieving objectives with minimal supervision.
• Adhere to all labor laws, company policies, and procedures, ensuring a compliant and ethical workplace.
• Perform additional duties as assigned, demonstrating flexibility and a willingness to contribute wherever needed.

Essential Qualifications

• High school diploma or equivalent; additional education or certifications in retail, customer service, or security are a plus.
• 0–2 years of retail or security experience, with a proven track record of delivering outstanding customer service.
• Excellent communication skills, both verbal and written, with the ability to adapt tone to diverse audiences.
• Strong judgment and the capacity to respond calmly and appropriately to changing situations.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional partners.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays, to meet business needs.
• Basic computer literacy and familiarity with point‑of‑sale (POS) systems.

Preferred Qualifications

• Experience in loss prevention or security roles, with knowledge of shrink‑reduction techniques.
• Background in retail operations, merchandising, or inventory management.
• Demonstrated ability to handle high‑volume environments while maintaining attention to detail.
• Proficiency in multiple languages, enhancing communication with a diverse customer base.
• Leadership potential, with a history of mentoring or training new associates.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Observational Acumen: Keen eye for detail and the ability to spot potential issues before they arise.
• Problem‑Solving: Quick thinker who can resolve conflicts and address customer concerns efficiently.
• Integrity & Ethics: Commitment to honesty, confidentiality, and ethical conduct.
• Adaptability: Comfortable navigating fast‑paced, dynamic retail environments.
• Collaboration: Strong interpersonal skills that foster teamwork and open communication.
• Technology Proficiency: Comfortable using POS systems, inventory tools, and basic office software.

Career Growth & Learning Opportunities

brighthush is dedicated to nurturing talent and providing clear pathways for advancement. As a Senior Customer Experience Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering customer service, loss prevention, and store operations.
• Mentorship from seasoned associates and managers who share their expertise and insights.
• Internal mobility options, enabling you to explore roles in merchandising, visual display, supply chain, or corporate functions.
• Leadership development tracks for high‑potential employees, including workshops, coaching, and stretch assignments.
• Access to industry conferences, webinars, and certifications that enhance your skill set and marketability.

Work Environment & Culture

At brighthush, we foster a culture that values:

• Diversity & Inclusion: A welcoming environment where every voice is heard and respected.
• Collaboration: Cross‑functional teamwork that drives innovation and operational excellence.
• Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and incentive programs.
• Community Engagement: Opportunities to volunteer, support local charities, and participate in company‑wide service initiatives.
• Work‑Life Balance: Flexible scheduling, paid time off, and resources to help you manage personal commitments.

Compensation & Benefits

brighthush offers a competitive hourly wage ranging from $13.25 to $17.10 per hour, with actual starting pay determined by your experience, skills, and performance. In addition to your base salary, you’ll enjoy a comprehensive benefits package that may include:

• Health, dental, and vision insurance (medical, dental, vision plans).
• Retirement savings plan with company contributions and matching options.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program, allowing you to shop at brighthush stores at a reduced rate.
• Employee assistance program (EAP) for mental health and well‑being support.
• Life insurance, short‑term and long‑term disability coverage.
• Flexible spending accounts (FSA) and health savings accounts (HSA) for medical expenses.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing talented friends and family into the brighthush family.

Location & Schedule

Position: Senior Customer Experience Specialist Location: brighthush Store 2034, Alpharetta, GA, USA Schedule: Flexible – includes evenings, weekends, and holidays as needed to support store operations.

How to Apply

Ready to bring your passion for customer service and integrity to a leading retail brand? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique talents can help us continue to delight shoppers and protect our brand.

Apply to brighthush Today

brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. brighthush also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

Final Thoughts

As a Senior Customer Experience Specialist at brighthush, you’ll be at the heart of our mission to deliver exceptional value and service to our customers. Your role will shape the daily experience of shoppers, protect our assets, and reinforce the integrity that defines brighthush. If you’re driven, customer‑focused, and eager to grow within a dynamic retail environment, we invite you to apply today and become part of a brand that values people, performance, and purpose.