Senior Mid‑Market Customer Activation & Transformation Lead – Championing AI‑Powered Financial Innovation & Strategic Growth at brighthush

About brighthush

At brighthush, we are on a mission to transform the way mid‑market enterprises manage their finances. By marrying cutting‑edge technology with data‑driven insights, we empower our clients to turn routine financial operations into a strategic advantage. Our culture thrives on curiosity, collaboration, and continuous learning, creating an environment where ambitious professionals can turn challenges into measurable success.

Why This Role Matters

As the Senior Mid‑Market Customer Activation & Transformation Lead, you will be the catalyst that propels our clients from traditional finance processes to a future‑ready, AI‑enhanced ecosystem. Your work will directly influence the financial health of dozens of mid‑market enterprises, helping them unlock growth, reduce risk, and achieve operational excellence. In this role, you will shape the narrative of financial transformation and become a trusted advisor to some of the most dynamic companies in the region.

Key Responsibilities

• Customer Success Leadership: Own the end‑to‑end activation journey for mid‑market clients, ensuring seamless onboarding, adoption, and expansion of brighthush solutions.
• Strategic Transformation: Partner with clients to design and execute financial transformation roadmaps that align with their business goals, leveraging AI, automation, and data analytics.
• Outcome Measurement: Define, track, and report on success metrics (e.g., cost savings, revenue acceleration, time‑to‑value) to demonstrate tangible ROI.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Sales, and Marketing teams to relay customer insights, influence roadmap decisions, and drive feature enhancements.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor in financial transformation.
• Team Development: Mentor junior Customer Success Managers, fostering a culture of high performance, continuous improvement, and knowledge sharing.
• Process Optimization: Continuously refine activation playbooks, training materials, and support resources to improve efficiency and client satisfaction.
• Innovation Advocacy: Champion emerging AI and automation trends within the finance space, ensuring our clients stay ahead of the curve.

Essential Qualifications

• Minimum 5 years of customer‑facing experience in a B2B SaaS environment, preferably within finance, ERP, or related domains.
• Proven track record of exceeding quarterly and annual goals in dynamic, fast‑paced settings.
• Deep understanding of financial processes (budgeting, forecasting, reporting) and the challenges faced by mid‑market organizations.
• Experience implementing AI or automation tools to streamline financial workflows.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills—both written and verbal—across all stakeholder levels.
• Demonstrated ability to manage multiple high‑priority projects simultaneously.
• Proficiency in using CRM and customer success platforms (e.g., Gainsight, Totango, or similar).

Preferred Qualifications

• Background in finance or accounting (BBA, MBA, CPA, or equivalent).
• Experience leading transformation initiatives in mid‑market or enterprise settings.
• Familiarity with cloud‑based financial platforms (e.g., NetSuite, Workday, SAP S/4HANA).
• Certifications in project management (PMP, Agile, Scrum) or customer success (CSM).
• Fluency in multiple languages, especially English and Spanish.
• Experience with data visualization tools (Tableau, Power BI, Looker).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional value and building long‑term relationships.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Data‑Driven Decision Making: Proficiency in using analytics to inform strategy and measure impact.
• Change Management: Skilled at guiding organizations through cultural and process shifts.
• Technical Acumen: Comfortable navigating SaaS platforms, APIs, and integration workflows.
• Leadership & Coaching: Experience mentoring teams and fostering a growth mindset.
• Adaptability: Thrives in a rapidly evolving environment and embraces new challenges.
• Project Management: Ability to plan, execute, and deliver complex initiatives on time and within budget.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. You will have access to:

• Structured mentorship programs with senior leaders across the organization.
• Annual learning budget for certifications, conferences, and courses.
• Cross‑functional projects that broaden your skill set and visibility.
• Clear promotion pathways—from Lead to Director of Customer Success, and beyond.
• Regular performance reviews focused on growth, not just metrics.
• Opportunities to lead internal innovation labs and hackathons.
• Access to a global network of industry experts and thought leaders.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and innovation. Our culture encourages:

• Open communication channels—everyone’s voice matters.
• Inclusive decision‑making—diverse perspectives drive better outcomes.
• Work‑life balance—flexible schedules, remote options, and generous PTO.
• Community engagement—volunteer days, sustainability initiatives, and social events.
• Continuous feedback loops—regular check‑ins, pulse surveys, and town halls.
• Recognition programs that celebrate both individual and team achievements.
• Access to state‑of‑the‑art tools and resources that empower you to do your best work.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited vacation policy and paid parental leave.
• Wellness stipend, mental health resources, and on‑site fitness facilities.
• Regular team retreats, hackathons, and social gatherings.
• Professional development stipend and tuition reimbursement.

How to Apply

If you’re ready to lead transformative change for mid‑market businesses and help them harness the power of AI‑driven finance, we want to hear from you. Submit your resume and a brief cover letter outlining your most impactful customer success story. Highlight how you have driven measurable outcomes, navigated complex transformations, and championed innovation.

Join brighthush Today

Become part of a forward‑thinking team that is reshaping the financial landscape for mid‑market companies worldwide. Your expertise will help clients achieve measurable outcomes, while you grow your career in an environment that values innovation, collaboration, and personal growth. If you thrive on solving complex problems, building lasting relationships, and driving tangible results, brighthush is the place for you.