Senior Customer Experience Supervisor – Retail Store Leadership & Customer Engagement at brighthush
Welcome to brighthush: Where Exceptional Customer Experiences Drive Success
At brighthush, we believe that every customer interaction is an opportunity to create lasting value. As a leading retailer in the off‑price sector, brighthush has built a reputation for delivering high‑quality merchandise at unbeatable prices while fostering a culture of integrity, teamwork, and continuous improvement. Our stores are more than just shopping destinations—they are vibrant community hubs where employees thrive, customers feel valued, and innovation is part of everyday life.
We are currently seeking a dynamic, customer‑centric leader to join our team as a Senior Customer Experience Supervisor. In this role, you will be the face of brighthush, guiding associates to deliver world‑class service, driving sales through loyalty programs, and ensuring that every visitor leaves with a smile. If you are passionate about retail, thrive in a fast‑paced environment, and want to shape the future of customer experience, we want to hear from you.
Key Responsibilities
As the Senior Customer Experience Supervisor, you will be responsible for the overall customer experience in our store. Your day‑to‑day duties will include:
- Lead by Example: Engage with customers personally, demonstrating the brand’s commitment to service excellence and promoting loyalty programs.
- Team Management: Assign registers, coordinate breaks, and support associates with POS coverage to maintain smooth operations.
- Training & Development: Mentor front‑end associates on customer service best practices, product knowledge, and the use of loyalty tools.
- Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for delight.
- Store Presentation: Ensure the store remains clean, organized, and visually appealing, aligning with merchandising standards.
- Performance Oversight: Monitor associate activities, provide constructive feedback, and recognize achievements.
- Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to protect Apply for this job