Senior Customer Growth Strategy Consultant – Retail & Consumer Goods Innovation & Insight Specialist

About brighthush and the Opportunity

brighthush is a forward‑thinking consulting partner that empowers leading retailers and consumer goods brands to unlock sustainable growth through data‑driven insights, innovative product development, and transformative customer experiences. With a global footprint and a reputation for turning complex challenges into actionable strategies, brighthush is at the forefront of the retail and consumer goods revolution. We are looking for a dynamic, results‑oriented Customer Growth Strategy Consultant to join our Milwaukee team and help clients navigate the ever‑evolving marketplace.

Why This Role Matters

In today’s fast‑moving retail landscape, understanding the customer is no longer optional—it’s a competitive imperative. As a Customer Growth Strategy Consultant, you will be the bridge between data, insight, and execution, guiding clients through the entire growth journey—from ideation and concept testing to launch and scaling. Your work will directly influence product portfolios, pricing strategies, and omnichannel experiences that drive revenue and deepen brand loyalty.

Key Responsibilities

• Client Engagement & Delivery: Lead end‑to‑end consulting engagements, from scoping and stakeholder interviews to presenting findings and recommendations to C‑suite executives.
• Insight Generation: Conduct rigorous market research, customer segmentation, and trend analysis to uncover growth opportunities and pain points.
• Concept Testing & Prototyping: Design and execute rapid prototyping cycles, using agile methodologies to validate new product or service concepts with real customers.
• Data‑Driven Modeling: Build quantitative models, including financial and value case analyses, to quantify the impact of proposed initiatives.
• Strategic Roadmapping: Translate insights into actionable growth roadmaps that align with clients’ long‑term business objectives.
• Thought Leadership: Produce high‑impact presentations, white papers, and case studies that showcase the value of brighthush’s consulting approach.
• Collaboration & Mentorship: Work closely with cross‑functional teams—data scientists, designers, product managers—and mentor junior consultants on best practices.
• Continuous Learning: Stay abreast of emerging technologies (AI/GenAI, machine learning, advanced analytics) and industry trends to keep brighthush’s solutions cutting‑edge.

Essential Qualifications

• Minimum of 3 years of experience in strategy consulting, corporate innovation, or customer insight roles focused on customer growth within the retail or consumer goods sector.
• Proven track record of client‑facing delivery, including managing stakeholder expectations and driving consensus.
• Strong research and analytical skills, with the ability to synthesize complex data into clear, actionable insights.
• Hands‑on experience with concept testing, rapid prototyping, or agile product/service development cycles.
• Excellent written and verbal communication skills, capable of presenting complex ideas to diverse audiences.
• Proficiency in quantitative data sets and experience with financial and value case modeling.
• Understanding of AI/GenAI technologies and their application to customer insights and growth strategies.

Preferred Qualifications

• MBA or completion of a relevant innovation or strategy program.
• Experience working with large, multinational retail or consumer goods clients.
• Familiarity with advanced analytics platforms (e.g., Tableau, Power BI, SAS) and data manipulation tools (SQL, Python, R).
• Demonstrated ability to lead cross‑functional workshops and design thinking sessions.
• Experience in developing and executing go‑to‑market strategies for new product launches.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while paying attention to detail.
• Customer‑Centric Mindset: Deep empathy for end‑users and a passion for improving their experience.
• Analytical Rigor: Strong quantitative skills and a data‑driven approach to problem solving.
• Project Management: Skilled at managing multiple deliverables, timelines, and stakeholder expectations.
• Collaboration: Comfortable working in diverse, cross‑functional teams and building consensus.
• Adaptability: Thrives in fast‑changing environments and can pivot quickly when priorities shift.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by the projects you choose and the impact you deliver. We offer:

• Structured mentorship programs with senior leaders who guide your professional development.
• Access to a global network of experts across strategy, analytics, design, and technology.
• Regular training on emerging tools, methodologies, and industry trends—including AI/GenAI, advanced analytics, and digital transformation.
• Opportunities to lead high‑visibility client engagements and build a portfolio of successful case studies.
• Clear promotion pathways—from Consultant to Senior Consultant, Manager, and Director—based on performance, leadership, and client impact.

Work Environment & Culture at brighthush

Our Milwaukee office is a vibrant hub of creativity and collaboration. We foster a culture that values:

• Innovation: Encouraging bold ideas and experimentation.
• Inclusivity: Celebrating diverse perspectives and ensuring every voice is heard.
• Work‑Life Balance: Offering flexible work arrangements, including remote options, to support personal and professional commitments.
• Continuous Feedback: Providing regular, constructive feedback to help you grow.
• Community Engagement: Supporting volunteer initiatives and local partnerships that give back to the Milwaukee community.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to client outcomes and firm profitability.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget for certifications, conferences, and courses.
• Wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements and remote work options.

How to Apply

If you are passionate about driving customer growth, thrive in a collaborative consulting environment, and want to make a tangible impact for leading brands, we encourage you to apply. Join brighthush and help shape the future of retail and consumer goods.