Senior Enterprise Customer Success Manager – Driving Strategic Partnerships & Growth in K‑12 EdTech

About brighthush

brighthush is a trailblazing education technology company that empowers teachers and students with cutting‑edge, tech‑enabled learning solutions. Our mission is simple yet profound: to give every student access to flexible, engaging learning environments while equipping educators with the tools they need to unlock student potential. Operating as a Remote‑First organization, we combine a culture of excellence, relentless innovation, and an unwavering commitment to customer satisfaction. We are proud to partner with schools, districts, and educators across the United States to create measurable, data‑driven outcomes that transform classrooms and communities.

Why This Role Matters

As the Senior Enterprise Customer Success Manager, you will lead brighthush’s most strategic partnership – the New York City Public Schools. This is a unique opportunity to shape the future of one of the largest and most visible accounts in our portfolio. You will own the end‑to‑end customer journey, from strategic planning and adoption to renewal and expansion, while building and inspiring a high‑performing team of Enterprise Customer Success Managers (CSMs). Your work will directly influence student outcomes, educator satisfaction, and the long‑term success of a city’s education system.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of brighthush’s most valuable enterprise partnerships. Serve as the executive‑level lead for multi‑year account strategy, ensuring each partnership delivers measurable outcomes for students and educators.
• Team Building & Development: Recruit, hire, and mentor a team of Enterprise CSMs. As their people manager, set clear goals, coach performance, conduct reviews, and cultivate a culture of accountability, engagement, and continuous growth.
• Retention & Renewal Management: Own retention and renewal outcomes across the enterprise book of business. Accurately forecast renewals, proactively mitigate risk for high‑value accounts, and act as the executive escalation point for your team.
• Executive Relationship Management: Build trusted relationships with superintendents, cabinet members, and senior district leaders. Lead executive business reviews and strategic account planning that align brighthush solutions with district priorities.
• Cross‑Functional Partnership: Partner with Sales as a true account team. Co‑develop account plans with Partnership Managers and Sales leaders, sharing accountability for expansion, cross‑sell, and multi‑year renewal growth.
• Process & Playbook Development: Define how brighthush serves its enterprise customers. Build playbooks, engagement standards, and success‑planning models, ensuring your team consistently follows best practices in health monitoring and documentation.
• Voice of the Customer: Act as the enterprise customer advocate. Bring insights to Product, Professional Learning, and leadership to influence roadmap, service, and coverage decisions.
• Regional Presence: Serve as a visible presence for brighthush within the New York City region, engaging with district leaders, customers, and team members through regular in‑person meetings and events as needed.

Essential Qualifications

• 10+ years of experience in customer success, strategic account management, or enterprise partnership roles, preferably within K‑12 EdTech.
• Proven track record of retaining and growing high‑value, complex partnerships while consistently exceeding revenue and retention goals.
• Demonstrated experience building, coaching, and developing high‑performing teams, with a clear understanding of how to create accountability, engagement, and growth.
• Comfortable operating at the executive table, building credibility with superintendents, cabinet members, and senior district leaders in politically complex environments.
• Business‑owner mindset: using customer health, renewal risk, and revenue data to prioritize efforts and drive strategic outcomes.
• Ability to balance day‑to‑day customer needs with long‑term planning, ensuring both immediate success and sustainable partnership growth.
• Consultative, relationship‑driven approach with proven influence across large, matrixed organizations.
• Deep understanding of K‑12 education, including the unique challenges, priorities, and stakeholder dynamics of school districts.
• Strong cross‑functional collaboration skills, bringing Sales, Product, Professional Learning, and Customer Success teams together around customer outcomes.
• Commitment to a feedback‑rich culture and continuous improvement for yourself and your team.

Preferred Qualifications

• Experience leading Customer Success, Strategic Account Management, or district partnership teams within K‑12 EdTech.
• Background supporting large urban school districts or enterprise education customers.
• Existing knowledge of, or relationships within, the New York City education ecosystem.
• Experience managing renewal, expansion, and executive stakeholder strategies for complex customer portfolios.

Skills & Competencies

• Strategic Thinking & Execution
• Leadership & Team Development
• Relationship Management & Influence
• Data‑Driven Decision Making
• Project & Program Management
• Communication & Presentation
• Change Management
• Customer‑Centric Mindset
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a partnership. As Senior Enterprise Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of K‑12 education technology.
• Collaborate with senior leaders across Product, Engineering, and Sales to influence the product roadmap and market strategy.
• Participate in executive‑level strategy sessions, gaining exposure to board‑level decision making.
• Access a robust learning ecosystem, including leadership development programs, industry conferences, and internal knowledge sharing.
• Earn certifications in account management, customer success, and educational leadership through our partnership with leading professional bodies.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and impact. Our Remote‑First model empowers you to work from anywhere while maintaining strong connections with your team and the New York City region. We celebrate diversity, champion inclusion, and encourage a healthy work‑life balance through flexible schedules, wellness programs, and community engagement initiatives.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience, expertise, and the value you bring to brighthush:

• Base Salary: $110,000—$120,000 USD
• On‑Target Earnings (OTE): $135,000—$145,000 USD
• Health & Wellness: Comprehensive medical, dental, and vision plans with multiple coverage options.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and a winter office closure at the end of December.
• Volunteer Time Off: Dedicated time to give back to your community.
• Professional Development: Budget for conferences, courses, and certifications.
• Wellness Resources: Access to mental health support, fitness stipends, and wellness workshops.

Join brighthush – Apply Today

If you are a seasoned customer success leader with a passion for education, a strategic mindset, and a desire to make a tangible difference in student outcomes, we want to hear from you. This role offers the chance to lead a high‑visibility partnership, shape the future of K‑12 learning, and grow alongside a dynamic, mission‑driven team.

Ready to take the next step? Submit your application through our career portal and become part of a company that is redefining education for the next generation.