Senior Customer Implementation Manager – Global Corporate Travel Onboarding & Client Success – Remote (Canada)

About brighthush

brighthush is a trailblazer in the corporate travel industry, delivering end‑to‑end travel solutions for medium and large enterprises across the globe. With a presence in more than 97 countries and headquarters in London, Brisbane, Singapore, and New York, brighthush blends local expertise with a global footprint to create truly bespoke travel experiences. Recognised as one of the world’s top five travel‑management firms, brighthush has earned the World Travel Award for Best Travel Management Company for eight consecutive years. Our mission is simple: empower businesses to travel smarter, safer, and more sustainably while unlocking measurable cost savings and operational efficiencies for our clients.

Why Join brighthush?

At brighthush, we believe that our people are the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous improvement, where every team member is encouraged to innovate, learn, and grow. Whether you’re a seasoned implementation professional or an ambitious newcomer, you’ll find a supportive environment that rewards initiative, celebrates diversity, and offers a clear path to career advancement.

About the Role

As a Customer Implementation Manager, you will be the linchpin between our clients and the brighthush platform. You will lead the end‑to‑end onboarding of national and multi‑national corporate travel programs, ensuring a seamless transition from contract to active use. Your work will directly impact client satisfaction, adoption rates, and long‑term partnership success. This is a remote, full‑time position based in Canada, offering the flexibility to work from anywhere while collaborating with a global team.

Key Responsibilities

• Lead the implementation and onboarding of new corporate travel clients, following brighthush’s proven onboarding framework.
• Deliver a consistently high‑quality customer experience throughout each project lifecycle, from kickoff to go‑live.
• Coordinate and facilitate implementation calls, workshops, and training sessions with internal stakeholders and client teams.
• Track project timelines, milestones, and deliverables using brighthush’s project management tools, ensuring on‑time and on‑budget delivery.
• Identify, assess, and communicate project risks, escalating issues to senior leadership when necessary.
• Maintain accurate implementation documentation, including Statements of Work, project plans, and status reports.
• Gather and validate all required information for successful project delivery, ensuring data integrity and compliance.
• Support regional multi‑national client implementations and ongoing adoption of brighthush’s online tools.
• Collaborate with cross‑functional teams—Sales, Product, Support, and Finance—to align on client expectations and deliverables.
• Champion continuous improvement by conducting post‑implementation reviews and incorporating client feedback into future processes.
• Promote a safe, inclusive, and accessible work environment where every brighthush team member feels welcomed, respected, and empowered.
• Perform additional duties as assigned, contributing to the overall success of the Customer Success organization.

Essential Qualifications

• Minimum 2 years of experience as an Implementation Manager or in a similar role within the travel or technology industry.
• Deep understanding of implementation processes, project management methodologies, and change management principles.
• Proven track record of successfully delivering complex implementation projects on time and within scope.
• Strong project coordination and time‑management skills, with the ability to juggle multiple initiatives simultaneously.
• Exceptional verbal and written communication skills in both English and French (bilingual proficiency required).
• Business acumen and problem‑solving abilities, with a knack for translating client needs into actionable solutions.
• Experience working with stakeholders at multiple organizational levels, from C‑suite executives to operational teams.
• Familiarity with online booking tools and travel technology platforms is highly desirable.
• Adaptability and resilience in a fast‑moving, evolving business environment.
• Willingness to travel occasionally (up to 10 % of the time) to client sites or regional events.
• Reliable, high‑speed internet connectivity to support video conferencing, secure data access, and real‑time collaboration.

Preferred Qualifications

• Experience within a global travel‑management or corporate travel solutions provider.
• Knowledge of travel compliance, cost‑control frameworks, and travel policy design.
• Certifications in project management (PMP, Prince2, or equivalent) or change management.
• Experience leading cross‑functional teams in a distributed, remote setting.

Key Skills & Competencies

• Project Management & Execution
• Client Relationship Management
• Stakeholder Engagement & Influence
• Process Design & Continuous Improvement
• Risk Identification & Mitigation
• Data Analysis & Reporting
• Technical Proficiency (MS Office, project management software, CRM platforms)
• Multilingual Communication (English & French)
• Adaptability & Resilience
• Team Collaboration & Leadership

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Implementation Manager, you will:

• Progress to Senior Implementation Manager or Program Manager roles, overseeing larger portfolios and more complex client engagements.
• Transition into Customer Success Leadership, shaping strategy and driving enterprise‑wide adoption.
• Leverage our internal learning platform to acquire new skills in data analytics, AI‑powered travel solutions, and sustainability initiatives.
• Participate in global conferences, industry events, and internal knowledge‑sharing sessions.
• Benefit from mentorship programs that pair you with senior leaders across the organization.

Work Environment & Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote model empowers you to work from anywhere in Canada while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Monthly all‑hands meetings featuring leadership updates and industry insights.
• Digital collaboration tools (Slack, Teams, Confluence) that foster real‑time communication.
• Annual virtual retreats and quarterly social events that strengthen team bonds.

We celebrate diversity through initiatives such as Diversity Day, Employee Resource Groups, and inclusive hiring practices. Our commitment to equity is reflected in regular assessments and transparent reporting.

Compensation & Benefits

We offer a competitive salary range of CAD $88,000 – $90,000 per year, commensurate with experience and qualifications. In addition to base pay, you will enjoy:

• Generous paid time off (PTO) and flexible holiday scheduling.
• Health, dental, vision, and wellness programs, including gender‑affirming and fertility care.
• Life, AD&D, critical illness, and long‑term disability insurance.
• Employee Assistance Program (EAP) for mental health support.
• RRSP/RPP with employer matching.
• Tuition reimbursement for professional development courses.
• Employee Share Plan with partial company match.
• Travel perks and discounts for personal and family use.
• Annual volunteer day and corporate social responsibility initiatives.
• Access to global career opportunities across our network of brands.

How to Apply

If you are ready to shape the future of corporate travel, drive client success, and grow your career in a dynamic, global environment, we encourage you to apply now. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Implementation Manager role at brighthush.

Have questions about this opportunity? Reach out to our recruitment team at [email protected].

Join brighthush – Where Your Impact Matters

At brighthush, we don’t just manage travel; we create experiences that empower businesses to thrive. Your expertise will help our clients navigate complex travel landscapes, unlock cost efficiencies, and deliver exceptional employee experiences. If you’re passionate about customer success, thrive in a fast‑paced environment, and want to be part of a forward‑thinking organization, we want to hear from you.

Apply today and become a key player in shaping the next generation of corporate travel solutions.