Senior Customer Incentive Plan (CIP) Analyst – Strategic Finance & Data‑Driven Incentive Program Management at brighthush

About brighthush

brighthush is a trailblazing health‑tech pioneer that fuses cutting‑edge medical science, advanced materials engineering, and data analytics to deliver transformative solutions for patients and healthcare professionals worldwide. With a legacy of groundbreaking innovations, brighthush is dedicated to improving lives by providing smarter, safer, and more efficient healthcare tools. Our people are at the heart of every breakthrough – we empower a diverse, collaborative team that thrives on curiosity, empathy, and relentless problem‑solving.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values creativity, data‑driven decision making, and a culture of continuous improvement. We offer:

• Remote work flexibility with a global, distributed team
• Competitive base salary and performance‑based bonuses aligned with industry standards
• Comprehensive health, dental, and vision coverage for you and your family
• Generous paid time off, parental leave, and wellness programs that support work‑life balance
• Professional development budget and access to industry conferences, workshops, and certifications
• An inclusive, supportive environment that celebrates diverse perspectives and encourages open dialogue

Role Overview

As a Senior Customer Incentive Plan (CIP) Analyst, you will be the linchpin that ensures our incentive programs run smoothly, accurately, and in compliance with all policies. You will partner with Sales, Marketing, Finance, Commercial Operations, and IT to manage daily CIP activities, validate accruals, resolve complex transaction issues, and drive continuous improvement initiatives. Your analytical expertise will help uncover trends, mitigate risks, and identify opportunities for process optimization.

Key Responsibilities

• Oversee daily CIP operations, including rebates, Marketing Development Fund (MDF) programs, and other incentive initiatives across multiple regions.
• Validate monthly accruals, ensuring accuracy and timely customer payments while maintaining audit readiness.
• Review MDF claims for completeness, documentation, and policy compliance, and coordinate with vendors and internal stakeholders to resolve discrepancies.
• Investigate and resolve transaction, payment, accrual, and system discrepancies, identifying root causes and implementing corrective actions that reduce cycle time.
• Support CIP process changes and system enhancements, collaborating with cross‑functional teams to ensure seamless transitions and minimal disruption.
• Act as the primary CIP point of contact for Sales, Marketing, Finance, Commercial Operations, and IT, providing responsive and reliable support.
• Analyze operational and financial data to identify trends, risks, and improvement opportunities; present findings to stakeholders through clear, actionable dashboards and reports.
• Maintain and enhance reports, dashboards, and presentations using Excel, Power BI, and other analytical tools, ensuring data integrity and accessibility.
• Prepare materials and meeting notes for monthly accrual reviews, quarterly business reviews, and executive briefings.
• Develop and maintain documentation, SOPs, and compliance guidelines for CIP processes, ensuring alignment with regulatory requirements.
• Mentor junior analysts and contribute to knowledge sharing across the finance and operations teams, fostering a culture of continuous learning.

Essential Qualifications

• Technical degree (B.S. or higher) in Finance, Accounting, Business Analytics, or a related field.
• Minimum of 3 years’ experience in data analysis, finance, or incentive program management within a fast‑paced, global organization.
• Advanced proficiency in English (written and spoken) with the ability to communicate complex concepts to diverse audiences.
• Strong analytical skills with a proven track record of financial and sales analysis, including variance analysis and forecasting.
• Hands‑on experience with Power BI, SAP, and advanced Excel (VLOOKUP, pivot tables, macros, conditional formulas, and data modeling).
• Excellent presentation skills – able to translate complex data into clear, actionable insights for senior leadership and cross‑functional teams.

Preferred Qualifications

• Experience with documentation and policy compliance in a regulated environment (e.g., healthcare, pharmaceuticals).
• Familiarity with MDF processes, incentive program structures, and rebate management.
• Continuous improvement mindset – experience with Lean, Six Sigma, or similar methodologies to drive process efficiencies.
• Strong organizational and critical‑thinking abilities, with a knack for prioritizing competing demands.
• Decisive judgment and the ability to work independently with minimal supervision while maintaining high accountability.
• Exceptional communication skills, both written and verbal, with a talent for building relationships across functional boundaries.

Skills & Competencies

• Data‑driven decision making and problem solving, with a focus on actionable insights.
• Stakeholder management and cross‑functional collaboration, ensuring alignment and transparency.
• Process mapping and workflow optimization, leveraging best practices to streamline operations.
• Attention to detail and commitment to accuracy, especially in financial reconciliation and reporting.
• Adaptability in a fast‑paced, evolving environment, thriving under changing priorities.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint, for data analysis and stakeholder communication.
• Experience with business intelligence tools (Power BI, Tableau, or similar) to create dynamic dashboards.
• Knowledge of SAP or other ERP systems, with a focus on financial modules and data extraction.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As a Senior CIP Analyst, you will:

• Progress to a Lead Analyst or Manager role within the Finance & Incentive Programs team, taking ownership of larger, cross‑regional initiatives.
• Take on cross‑functional projects that influence product strategy, customer success, and market expansion.
• Participate in leadership development programs and mentorship initiatives, building executive‑level communication skills.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends and regulatory changes.
• Contribute to the development of new incentive frameworks that shape the future of healthcare financing and customer engagement.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote‑first model means you’ll work with a global team of experts who value flexibility and work‑life balance. We celebrate achievements, encourage open dialogue, and provide a supportive environment where every voice matters. Our core values—curiosity, empathy, integrity, and excellence—guide every decision and interaction.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers:

• Competitive base salary aligned with industry standards and adjusted for cost‑of‑living differences.
• Performance‑based bonuses tied to individual, team, and company metrics.
• Full health, dental, and vision insurance plans for you and your dependents.
• 401(k) or equivalent retirement savings plan with company match to help you build long‑term wealth.
• Paid time off, sick leave, and parental leave policies that support personal and family needs.
• Wellness stipend for gym memberships, mental health resources, and wellness apps.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and remote work options, allowing you to design a schedule that fits your lifestyle.

Location & Travel

Remote – you can work from anywhere in the world. Travel may be required up to 10% of the time for client meetings, conferences, or internal workshops.

How to Apply

Ready to make a tangible impact on healthcare innovation? Submit your resume and cover letter through our careers portal. Highlight your experience with incentive programs, data analysis, and cross‑functional collaboration. We look forward to learning how your expertise can help brighthush continue to transform patient care.

Join brighthush – Where Data Meets Compassion

At brighthush, we believe that every data point tells a story, and every story has the power to change lives. If you’re passionate about using analytics to drive financial excellence, streamline incentive programs, and support the healthcare ecosystem, we want to hear from you. Apply today and become part of a team that’s redefining the future of health technology.