Senior Customer Insights Analyst – Data‑Driven Strategy & Analytics for Retail & Hospitality at brighthush

About brighthush

brighthush is a leading fast‑casual brand that has grown to over 3,300 vibrant locations across the United States. With a steadfast commitment to quality, community, and giving back, brighthush has become synonymous with fresh, flavorful food and an inclusive, customer‑centric culture. Our mission is simple: to deliver an exceptional dining experience that brings people together, one sandwich at a time. As we continue to expand, we’re looking for talented individuals who share our passion for data, innovation, and customer delight.

Role Overview

As a Senior Customer Insights Analyst at brighthush, you will be the analytical heartbeat behind our customer‑centric initiatives. You will transform raw transaction, loyalty, and CRM data into actionable insights that guide product development, marketing campaigns, and operational improvements. Your work will directly influence the way we understand our guests, optimize their experience, and drive sustainable growth.

Key Responsibilities

• Build and maintain comprehensive customer reports. Design, develop, and automate dashboards that provide real‑time visibility into customer behavior, segmentation, and lifetime value.
• Analyze customer data. Apply advanced statistical methods, predictive modeling, and cohort analysis to uncover trends, pain points, and opportunities across the customer journey.
• Partner with cross‑functional teams. Work closely with Marketing, Product, Operations, and Finance to translate insights into strategic actions and measure impact.
• Develop and refine data pipelines. Collaborate with data engineering to ensure clean, reliable, and scalable data sources for analysis.
• Champion data quality and governance. Establish best practices for data integrity, privacy compliance, and documentation.
• Communicate findings. Present complex insights in clear, compelling narratives to stakeholders at all levels, using visual storytelling tools.
• Stay ahead of industry trends. Monitor emerging analytics technologies, customer experience frameworks, and competitive intelligence to keep brighthush at the forefront of the market.

Essential Qualifications

• 3–6 years of experience in customer insights, market research, or a related analytical role.
• Advanced proficiency in SQL, including complex queries, window functions, and performance tuning.
• Hands‑on experience with customer transaction, loyalty, and CRM data sets.
• Strong statistical background: regression, clustering, hypothesis testing, and A/B testing.
• Expertise in dashboard development using Power BI or Tableau, with a portfolio of published dashboards.
• Excellent written and verbal communication skills, with the ability to translate data into actionable business recommendations.
• Proven ability to work independently and collaboratively in a fast‑paced, remote environment.

Preferred Qualifications

• Experience with data modeling and dimensional design for analytics platforms.
• Knowledge of Python or R for advanced analytics and machine learning.
• Familiarity with cloud data services (AWS, Azure, or GCP) and data warehousing solutions.
• Background in the retail or hospitality industry, with a deep understanding of customer loyalty programs.
• Experience leading or mentoring junior analysts.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
• Technical Proficiency: Mastery of SQL, Power BI/Tableau, and statistical software.
• Business Acumen: Understanding of how customer insights translate into revenue growth and operational efficiency.
• Communication: Clear storytelling, data visualization, and stakeholder management.
• Collaboration: Comfortable working across departments and building consensus.
• Adaptability: Thrives in a dynamic environment, quickly learning new tools and processes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the market. As a Senior Customer Insights Analyst, you will:

• Lead high‑impact projects that shape brand strategy and customer experience.
• Mentor junior analysts, fostering a culture of continuous learning.
• Participate in cross‑functional initiatives that expose you to product development, marketing, and operations.
• Access to internal training programs, certifications, and industry conferences.
• Potential to advance into Director of Customer Insights or Head of Analytics roles.

Work Environment & Culture

brighthush values diversity, inclusion, and a collaborative spirit. Our remote work model empowers you to balance professional growth with personal well‑being. You’ll join a team that celebrates creativity, embraces data‑driven decision making, and is committed to delivering the best possible experience for our guests.

Compensation & Benefits

We offer a competitive salary range of USD 105,000 – 130,000 per year, commensurate with experience. In addition, you’ll enjoy:

• Health, dental, and vision insurance.
• Flexible paid time off and holiday schedule.
• 401(k) plan with company match.
• Employee discount on all brighthush products.
• Professional development stipend and tuition reimbursement.
• Regular virtual team‑building events and wellness programs.

How to Apply

Ready to turn data into action and help shape the future of brighthush? Click the link below to submit your application and join a team that values insight, innovation, and impact.

We look forward to discovering how your expertise can elevate the brighthush experience for our customers and partners alike.