Senior Travel Claims Examiner & Customer Service Specialist – Remote, Full‑Time, Florida – Join brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric insurance brokerage that has redefined risk management across the globe. With a legacy of innovation and a commitment to excellence, we empower our clients to navigate complex insurance landscapes with confidence. Our culture is built on collaboration, continuous learning, and a passion for delivering exceptional service. As we expand our footprint in the travel insurance sector, we’re looking for talented individuals who thrive in a dynamic, remote environment and want to make a real impact on the lives of travelers worldwide.

Why brighthush?

At brighthush, you’ll join a team that values creativity, integrity, and a relentless drive to exceed expectations. We offer a flexible remote work model, a competitive salary, and a comprehensive benefits package designed to support your professional growth and personal well‑being. Whether you’re a seasoned claims professional or a customer service enthusiast eager to learn, brighthush provides the resources, mentorship, and opportunities you need to advance your career.

Key Responsibilities

• Claims Analysis & Processing: Review travel insurance claims submitted by policyholders, assess coverage eligibility, and determine claim validity based on policy terms and conditions.
• Customer Interaction: Serve as the primary point of contact for claimants, providing clear, empathetic communication and guiding them through the claims process.
• Documentation & Record‑Keeping: Maintain accurate, up‑to‑date records of all claim activities, ensuring compliance with internal controls and regulatory requirements.
• Collaboration with Underwriters: Work closely with underwriting teams to resolve complex claim scenarios and refine risk assessment strategies.
• Process Improvement: Identify bottlenecks in the claims workflow and propose solutions to enhance efficiency and customer satisfaction.
• Compliance & Quality Assurance: Adhere to industry regulations, internal policies, and quality standards to safeguard the integrity of the claims process.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree in Business, Finance, or a related field is a plus).
• Strong analytical skills with the ability to interpret policy language and assess claim validity.
• Excellent written and verbal communication skills in English.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook).
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Prior experience in customer service or claims processing is desirable but not mandatory.

Preferred Qualifications

• Experience in the travel insurance or broader insurance industry.
• Familiarity with claims management systems (e.g., Guidewire, Duck Creek).
• Knowledge of regulatory frameworks such as GDPR, HIPAA, or local travel insurance regulations.
• Strong problem‑solving skills and the ability to handle high‑volume, time‑sensitive inquiries.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.

Key Skills & Competencies

• Customer‑Centric Mindset: Demonstrated empathy and a commitment to delivering a positive customer experience.
• Analytical Thinking: Ability to dissect complex information and make data‑driven decisions.
• Time Management: Efficiently prioritize tasks to meet deadlines in a fast‑paced environment.
• Team Collaboration: Works effectively with cross‑functional teams, including underwriting, legal, and IT.
• Adaptability: Thrives in a constantly evolving industry and embraces new technologies and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Travel Claims Examiner, you’ll have the chance to:

• Progress to senior claims roles or transition into underwriting, risk management, or product development.
• Participate in ongoing training programs, including industry certifications (e.g., CPCU, AIC).
• Attend virtual workshops and webinars on emerging trends in travel insurance and customer experience.
• Engage in mentorship programs that pair you with seasoned professionals across the organization.
• Contribute to cross‑departmental projects that shape the future of our claims processes.

Work Environment & Culture

brighthush embraces a flexible, remote-first culture that empowers employees to balance work and life while maintaining high performance. Our core values—Integrity, Innovation, Collaboration, and Customer Success—guide everything we do. You’ll find:

• Regular virtual team huddles and social events to foster connection.
• A supportive leadership team that values transparency and open communication.
• Access to cutting‑edge technology and tools that streamline your workflow.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

Competitive salary range: USD 33,280 – 43,680 per year (based on experience and performance). In addition to base pay, you’ll enjoy:

• Generous paid time off (PTO) and holiday schedule.
• Tuition reimbursement program to support your educational goals.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Wellness stipend and mental health resources.
• Employee assistance program and flexible work hours.

How to Apply

If you’re ready to join a forward‑thinking team that values your expertise and offers a platform for growth, we’d love to hear from you. Submit your application through the link below and take the first step toward an exciting career at brighthush.