Senior Customer Logistics Manager – Championing Order Execution, Transportation Excellence, and Sustainable Supply Chain Leadership at brighthush

About brighthush – Pioneering Sustainable Food Logistics

brighthush is more than a brand; it’s a movement that reimagines how fresh, organic produce travels from farm to fork. With a proud B‑Corp certification, every decision we make is anchored in environmental stewardship, social responsibility, and economic viability. We blend culinary artistry with cutting‑edge supply chain science to deliver nourishment that’s both delicious and planet‑friendly. Our mission is simple yet powerful: make sustainable food accessible, affordable, and unforgettable for everyone.

Why brighthush? – A Mission‑Driven, Remote‑First Culture

Great work happens when people feel empowered, connected, and inspired. That’s why brighthush has built a remote‑first culture that lets you thrive from anywhere while staying part of a vibrant, collaborative community. Here’s what you’ll experience as a member of our team:

• Flexible work hours and a results‑oriented approach that trusts you to deliver excellence.
• Regular wellness initiatives, including virtual fitness classes, mental health resources, and an annual wellness stipend.
• A community of passionate food lovers who share recipes, sustainability insights, and industry trends.
• Access to a dedicated employee assistance program, financial wellness tools, and a company‑wide subscription to an online learning platform.
• Annual hackathons and cross‑departmental innovation challenges that keep the creative spark alive.

Role Overview – The Heartbeat of Our Logistics Engine

As the Senior Customer Logistics Manager at brighthush, you will be the linchpin that ensures seamless order execution, efficient transportation, and high‑performing logistics teams. You’ll partner with cross‑functional stakeholders—sales, procurement, production, and customer service—to translate business goals into operational excellence. Your leadership will drive continuous improvement, cost optimization, and a culture of accountability that keeps our customers satisfied and our brand thriving.

Key Responsibilities – What You’ll Do Every Day

Order Execution Leadership

• Oversee the entire order‑to‑delivery cycle for 200+ daily orders, ensuring accuracy, timeliness, and compliance with company standards.
• Implement best‑practice SOPs for order processing, picking, packing, and shipping to maintain a 99.5% accuracy rate.
• Collaborate with the sales team to forecast demand, adjust capacity, and mitigate potential bottlenecks before they impact customers.
• Drive the adoption of advanced order‑management software, ensuring seamless integration with our ERP and e‑commerce platforms.

Logistics Team Management

• Recruit, coach, and mentor a diverse team of 12–15 logistics coordinators, warehouse associates, and transportation planners.
• Conduct regular performance reviews, set clear KPIs, and provide actionable feedback to foster continuous growth.
• Champion a culture of safety, teamwork, and professional development through training sessions and knowledge‑sharing forums.
• Implement a peer‑recognition program that celebrates achievements and reinforces our core values.

Transportation Coordination

• Develop and maintain relationships with carriers, negotiate rates, and monitor freight performance to meet service level agreements.
• Leverage technology to optimize routing, load planning, and carrier selection, reducing transportation costs by at least 10% YoY.
• Ensure compliance with all regulatory requirements, safety standards, and environmental policies across all transportation modes.
• Lead the transition to electric and low‑emission delivery vehicles, aligning with brighthush’s sustainability goals.

Process Optimization

• Identify bottlenecks, implement lean initiatives, and leverage technology to streamline operations.
• Lead cross‑functional improvement projects that reduce cycle times, eliminate waste, and enhance customer experience.
• Document and standardize new processes, ensuring scalability as the business grows.
• Champion the adoption of continuous improvement frameworks such as Kaizen and Six Sigma.

Data Analysis & Reporting

• Use ERP and analytics tools to track KPIs, generate dashboards, and present insights to senior leadership.
• Translate data into actionable recommendations that drive cost savings, improve service levels, and support strategic decisions.
• Maintain a data‑driven culture where decisions are backed by metrics and continuous monitoring.
• Develop predictive models that forecast demand spikes and optimize inventory levels.

Compliance & Risk Management

• Ensure adherence to regulatory requirements, safety standards, and environmental policies.
• Conduct regular audits, risk assessments, and corrective action plans to maintain a 100% compliance audit score.
• Stay current on industry regulations and best practices to proactively mitigate risks.
• Lead the creation of a risk register that tracks potential supply‑chain disruptions.

Stakeholder Collaboration

• Act as the primary liaison between customer service, sales, and production teams to resolve issues and forecast demand.
• Facilitate cross‑functional meetings, ensuring alignment on priorities, timelines, and resource allocation.
• Communicate complex logistics challenges in clear, actionable terms to non‑technical stakeholders.
• Represent brighthush at industry events, conferences, and supplier meetings.

Travel & On‑Site Support

• Allocate approximately 10% travel to partner facilities, distribution centers, and key customer sites.
• Build strong relationships with on‑site teams, ensuring seamless integration of logistics processes.
• Represent brighthush at industry events, conferences, and supplier meetings.

Strategic Planning

• Contribute to the development of the annual logistics strategy, aligning it with brighthush’s long‑term growth objectives.
• Identify emerging trends, technologies, and market dynamics that could impact logistics operations.
• Translate strategic goals into actionable plans with clear milestones and accountability.
• Lead scenario planning exercises to prepare for supply‑chain disruptions.

Continuous Learning

• Stay current on industry trends, emerging technologies, and best practices in supply chain management.
• Participate in professional development programs, webinars, and industry conferences.
• Share knowledge with the team, fostering a culture of continuous improvement and learning.
• Encourage team members to pursue certifications and advanced training.

Success Metrics – How We Measure Your Impact

• Order accuracy rate ≥ 99.5%
• On‑time delivery performance ≥ 98%
• Transportation cost reduction of 10% YoY
• Team engagement score ≥ 85%
• Compliance audit score 100%

Essential Qualifications – What You Bring to the Table

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 7–10 years of progressive experience managing customer service, order execution, transportation, or logistics functions.
• Proficiency in ERP systems—experience with brighthush’s platform is strongly preferred.
• Advanced skills in Electronic Data Interchange (EDI) and Microsoft Excel (pivot tables, macros).
• Demonstrated ability to lead cross‑functional teams and manage complex projects.
• Strong analytical mindset with a track record of driving cost savings and process improvements.
• Excellent communication skills in English, both written and verbal.
• Willingness to travel up to 10% of the time.
• Not eligible for sponsorship.

Preferred Qualifications – Extra Credentials That Set You Apart

• Experience in the organic or plant‑based food manufacturing sector.
• Knowledge of B‑Corp standards and sustainability metrics.
• Certifications such as CSCP, Six Sigma Green Belt, or equivalent.
• Familiarity with advanced transportation management systems (TMS) and warehouse management systems (WMS).
• Experience managing remote or hybrid teams.

Skills & Competencies – The DNA of a Successful Logistics Leader

• Strategic Thinking: Ability to align logistics operations with long‑term business objectives.
• Leadership & Coaching: Inspire high performance, foster professional growth, and maintain a positive team culture.
• Problem‑Solving: Quickly diagnose issues and implement effective solutions.
• Data‑Driven Decision Making: Use metrics to guide actions and measure success.
• Customer‑Centric Mindset: Prioritize customer satisfaction in every operational decision.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Collaboration: Work seamlessly across departments and with external partners.
• Project Management: Plan, execute, and close projects on time and within budget.
• Technology Savvy: Comfortable adopting new tools and platforms to improve efficiency.

Career Growth & Development – Your Path to Leadership

At brighthush, we believe that your growth fuels our success. As a Senior Customer Logistics Manager, you’ll have access to a wealth of learning and advancement opportunities:

• Leadership development programs and mentorship from senior executives.
• Cross‑functional rotation opportunities in procurement, production, and sales.
• Continuous learning through tuition reimbursement for relevant courses and certifications.
• Clear advancement pathways to Director of Logistics, Supply Chain Director, or VP of Operations.
• Annual performance reviews that focus on both results and personal development.
• Opportunities to lead strategic initiatives that shape the future of our supply chain.

Work Environment & Company Culture – A Place Where You Belong

Our remote‑first model empowers you to work from anywhere while staying connected through weekly virtual huddles, quarterly in‑person retreats, and a robust digital collaboration platform. We celebrate diversity, encourage innovation, and maintain a culture of transparency and mutual respect. Employees enjoy:

• Flexible work hours and a results‑oriented approach.
• Regular wellness initiatives, including virtual fitness classes and mental health resources.
• A vibrant community of passionate food lovers who share recipes, sustainability tips, and industry insights.
• Access to a dedicated employee assistance program and financial wellness tools.
• Annual company‑wide hackathon to foster creativity and cross‑department collaboration.

Compensation & Benefits – We Reward Your Excellence

Your base salary will range from USD 111,200 to 166,800 per year, commensurate with experience and qualifications. In addition, you’ll receive:

• 401(k) plan with company matching.
• Generous paid time off, including vacation, sick leave, and personal days.
• Comprehensive health, dental, and vision insurance.
• Tuition reimbursement for approved professional development courses.
• Retirement plan options and financial wellness resources.
• Generous parental leave policy for new parents.
• Employee referral bonuses and performance incentives.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Access to a company‑wide subscription to an online learning platform.

How to Apply – Join the brighthush Team Today

Ready to lead brighthush’s logistics operations to new heights? Submit your resume and a cover letter that highlights your relevant experience, leadership style, and why you’re excited about working in the organic food industry. Click the link below to start your application and join a team that values innovation, sustainability, and customer delight.