Senior Customer Logistics Manager – Extensive Travel & Startup Operations – brighthush

About brighthush and the Logistics Landscape

brighthush is a forward‑thinking logistics powerhouse that transforms the way freight moves across the nation. With a portfolio that spans dedicated transportation solutions, last‑mile delivery, and integrated supply‑chain services, we empower businesses to deliver products faster, safer, and more cost‑effectively. Our culture is rooted in innovation, safety, and a relentless focus on customer success. As we expand our Dedicated Transportation Solutions (DTS) footprint, we’re looking for a dynamic, travel‑savvy leader to spearhead the launch and growth of new operations across the country.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy team that thrives on solving complex logistics challenges. We offer:

• Opportunity to shape the future of transportation technology and processes.
• Hands‑on experience with cutting‑edge route‑planning tools and compliance systems.
• Extensive travel that lets you immerse yourself in diverse markets and build a nationwide network.
• Competitive salary, performance bonuses, and a comprehensive benefits package.
• Continuous learning through internal training, industry conferences, and mentorship.
• A culture that values respect, collaboration, and personal growth.

Key Responsibilities

As the Senior Customer Logistics Manager, you will be the linchpin between new business launches and day‑to‑day operations. Your role will encompass:

• Leading the end‑to‑end startup process for new DTS locations, ensuring flawless execution from site selection to full operational status.
• Designing, documenting, and implementing standardized operating procedures that align with brighthush’s quality and compliance standards.
• Training and mentoring new managers, drivers, and Certified Driver Trainers on system usage, safety protocols, and performance metrics.
• Acting as the on‑site decision‑maker during the critical early weeks of each launch, resolving issues swiftly and maintaining momentum.
• Collaborating with cross‑functional teams—IT, Finance, Sales, and Customer Success—to integrate technology, billing, and reporting.
• Monitoring key performance indicators (KPIs) such as on‑time delivery, driver compliance, and cost per mile, and driving continuous improvement.
• Managing profit & loss statements for the assigned operation, ensuring financial targets are met.
• Representing brighthush at client meetings, regulatory inspections, and industry events.

Essential Functions

• Execute flawless startup operations in line with pre‑established customer critical success factors.
• Ensure drivers and managers fully understand tracking, compliance, driver pay, and billing systems.
• Serve as an on‑site management arm, answering questions and making rapid decisions during the launch phase.
• Train new management teams and Certified Driver Trainer groups.
• Build process flows and provide guidance on operational consistency.

Skills & Abilities

• Exceptional problem‑solving skills with a proactive mindset.
• Strong oral and written communication, coupled with proven leadership experience.
• Ability to forge professional relationships across all organizational levels.
• Self‑driven and capable of working independently while thriving in a team environment.
• High adaptability and resilience in a fast‑paced, travel‑heavy role.
• Excellent time‑management, multitasking, and organizational skills.
• Knowledge of driver route‑planning tools is a plus.
• Detail‑oriented with rigorous follow‑up practices.
• Advanced computer literacy, including MS Office (Word, Excel, PowerPoint, Access) and data‑analysis tools.
• Commitment to fostering an inclusive and engaged workplace.
• Experience managing P&L statements is preferred.

Qualifications

• High School diploma or GED required.
• Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred.
• Minimum 2 years of relevant experience in supply chain, logistics, or warehouse operations.
• At least 1 year of direct supervisory or leadership experience.
• Proficiency in MS Office (advanced level).
• Advanced knowledge of logistics industry practices and regulations.
• Strong understanding of local and federal transportation regulations.
• Intermediate knowledge of supply‑chain management components.
• Advanced knowledge of manufacturing and production processes.

Preferred Qualifications

• Experience in a startup or rapid‑growth environment.
• Background in dedicated transportation solutions or freight brokerage.
• Certifications such as Certified Supply Chain Professional (CSCP) or Six Sigma Green Belt.
• Fluency in a second language (Spanish, French, or German) is a plus.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets you’ll serve. Successful candidates can expect:

• Progression to regional or national leadership roles within the DTS division.
• Opportunities to lead cross‑functional innovation projects, influencing technology roadmaps.
• Access to executive‑level mentorship and a structured leadership development program.
• Regular training on emerging logistics technologies, regulatory changes, and industry best practices.
• Participation in global conferences, webinars, and industry panels.

Work Environment & Culture

brighthush fosters a culture of respect, collaboration, and continuous improvement. Our teams are empowered to:

• Speak up and share ideas that drive operational excellence.
• Take ownership of projects and see them through to successful completion.
• Balance autonomy with strong support from senior leadership.
• Celebrate successes and learn from challenges together.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $65,000 – $70,000 per year, commensurate with experience.
• Performance Bonus: Eligible for annual bonus based on individual and company performance.
• Long‑Term Incentive Plan: Potential equity or stock‑based awards for high performers.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription coverage.
• Life & Disability Insurance: Group life and short‑term/long‑term disability plans.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Family & Parental Leave: Competitive parental leave policies.
• Travel Allowance: Reimbursement for travel expenses and per diem.
• Professional Development: Reimbursement for certifications, courses, and conferences.

How to Apply

Ready to take the next step in your logistics career? Submit your application through our careers portal at brighthush.com/careers. If you’re a current brighthush employee, log in to Workday and apply internally.

Equal Opportunity Employer

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability.

Security Notice for Applicants

All official communications will come from a @brighthush.com email address. brighthush will never request payment or banking details during the interview process. If you receive any suspicious messages, please contact us at [email protected].

Contact Information

For questions about the application process or to verify the legitimacy of an interview, reach out to our recruiting team at [email protected].

Join brighthush Today

As a Senior Customer Logistics Manager, you’ll be at the forefront of brighthush’s growth, driving operational excellence across new markets and building lasting relationships with clients. If you’re a strategic thinker, a hands‑on leader, and a travel enthusiast ready to make an impact, we encourage you to apply now and help shape the future of logistics with brighthush.