Senior Customer Marketing Communications Business Partner – Remote (US East Coast) – Lead Retention, Advocacy & Migration Programs at brighthush

About brighthush

brighthush is a global leader in enterprise software solutions, empowering businesses to unlock their full potential through innovative technology and customer‑centric strategies. With a heritage that dates back to 1978, brighthush has grown into a trusted partner for organizations worldwide, delivering cutting‑edge products that streamline operations, enhance collaboration, and drive measurable results. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. Whether you’re a seasoned marketer or an emerging talent, brighthush offers a dynamic environment where your ideas can shape the future of the industry.

Why This Role Matters

Customer retention, advocacy, and seamless migrations are the pillars that sustain long‑term growth. As a Customer Marketing Communications Business Partner at brighthush, you will be the strategic voice that keeps our US customer base engaged, loyal, and empowered. Your work will directly influence churn rates, upsell opportunities, and brand perception—making you an essential catalyst for both revenue and reputation.

Key Responsibilities

• Design & Execute Retention Programs: Own end‑to‑end US customer retention initiatives that reduce churn risk, reinforce long‑term value, and create a seamless experience across all touchpoints.
• Champion Customer Advocacy: Lead advocacy efforts in the US, securing compelling testimonials, case studies, and third‑party reviews in partnership with Sales, Product, and Customer Success teams.
• Drive Migration Communications: Own US‑specific migration communications—planning, sequencing, QA, live delivery, and performance monitoring—to ensure smooth transitions and minimal disruption.
• Accountability for Customer Journeys: Serve as the single point of accountability for assigned customer journeys, managing accuracy, compliance sensitivity, timing, and escalation.
• Collaborate with UK Customer Marketing: Work closely with UK‑based Customer Marketing colleagues to adapt proven frameworks for the US market, ensuring consistency while respecting local nuances.
• Cross‑Functional Coordination: Partner with Product, Renewals, Support, Professional Services, and Marketing Operations to align messaging, timing, and deliverables.
• Analyze & Optimize: Continuously analyze program performance, extract insights, and iterate to improve engagement, retention, and overall ROI.
• Maintain Brand & Compliance Standards: Ensure all customer communications meet brighthush brand guidelines, legal requirements, and compliance standards.
• Inform Strategy with Market Insight: Share US market customer insights with product and marketing leaders to shape future offerings and messaging.

Essential Qualifications

• Minimum of 5 years of proven experience in customer marketing, lifecycle marketing, or customer communications.
• Demonstrated success delivering retention, advocacy, or migration/change programs.
• Strong stakeholder management skills with the ability to influence cross‑functional teams.
• Excellent written communication—capable of translating complex topics into clear, compelling narratives.
• Experience with marketing automation, reporting, and project management tools (e.g., Marketo, Salesforce, Knak, Asana).
• High attention to detail and sound judgment in compliance‑sensitive environments.
• Autonomous, self‑motivated, and comfortable working remotely within a global reporting structure.

Preferred Qualifications

• Experience in the SaaS or enterprise software industry.
• Familiarity with US market dynamics, regulatory requirements, and cultural nuances.
• Knowledge of data‑driven marketing techniques and analytics platforms.
• Experience managing multi‑channel communication strategies (email, in‑app, web, social).
• Background in customer success or account management roles.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing granular details.
• Project Management: Proven track record of delivering complex programs on time and within budget.
• Data‑Driven Decision Making: Comfortable interpreting metrics to inform strategy and optimize performance.
• Collaboration & Influence: Skilled at building relationships across departments and geographies.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Customer‑Obsessed Mindset: Deep empathy for customer pain points and a passion for delivering value.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Customer Marketing Communications Business Partner, you will:

• Lead high‑impact projects that shape the customer experience across the entire US portfolio.
• Collaborate with senior leaders, gaining exposure to strategic decision‑making at the executive level.
• Participate in cross‑functional initiatives that span product, sales, and support, broadening your skill set.
• Access continuous learning resources, including industry conferences, certification programs, and internal knowledge hubs.
• Progress into senior marketing roles, such as Director of Customer Marketing or Head of Customer Experience, within 2–3 years.

Work Environment & Culture at brighthush

brighthush champions a culture that celebrates diversity, inclusion, and empowerment. Our remote‑first approach means you can work from anywhere in the US while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative tools (Slack, Teams, Miro) that foster real‑time communication.
• Regular virtual coffee chats and informal networking events.
• A transparent performance framework that rewards results and encourages growth.

We believe that a supportive, flexible environment fuels creativity and drives exceptional outcomes. Your voice will be heard, your ideas valued, and your professional development prioritized.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonus structure aligned with retention and advocacy metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work schedule and fully remote work environment.
• Professional development stipend and access to industry certifications.
• Employee wellness programs, including mental health resources and virtual fitness classes.

How to Apply

Ready to make a tangible impact on customer success and drive growth at brighthush? Submit your application through our careers portal or click the link below to explore this exciting opportunity.