Senior Customer Marketing Manager – Customer Advocacy & Lifecycle Champion – Driving Growth & Retention at brighthush
About brighthush
brighthush is the world’s most customer‑centric learning technology company, redefining how organizations capture, share, and discover knowledge. With a mission to empower every learner through visual and audio‑based learning, we combine cutting‑edge video capture, management, and search capabilities to create a platform that transforms training, teaching, and knowledge sharing at scale. Our global community of more than 1,600 companies and universities, and over 11 million end users, rely on brighthush to unlock the full potential of their learning content.
Why Join brighthush?
At brighthush, we don’t just build software – we obsess over our users’ goals to deliver solutions that truly matter. We are a remote‑first, inclusive, and high‑growth organization that values clarity, ownership, and continuous improvement. If you thrive on turning customer insights into compelling stories, building scalable programs, and driving measurable business outcomes, you’ll find a home here.
Position Overview
We are looking for an experienced, strategic, and hands‑on Senior Customer Marketing Manager to become the foundational hire in our customer marketing function. In this role, you will assess existing activities, define priorities, and build repeatable programs that turn customer success into compelling proof, strengthen engagement, and support retention and expansion opportunities. You will partner closely with Product Marketing, Customer Success, Account Management, Sales, and cross‑functional marketing teams to balance strategy and execution, establishing the relationships, processes, and measurement practices needed to scale customer marketing over time.
Key Responsibilities
- Customer Marketing Strategy & Program Development – Evaluate current activities, define priorities, create scalable processes, and set program goals and measurement practices.
- Customer Storytelling & Advocacy – Own the customer storytelling program, identify and cultivate advocates across key industries, and produce case studies, testimonials, video stories, and quantified outcome narratives that serve marketing and sales needs. Apply for this job