Senior Customer Marketing Manager – Customer Success & Growth Strategist (Remote US) – Championing Engagement, Loyalty, and Revenue Expansion for brighthush

About brighthush – Pioneering the Future of Device Management

brighthush is more than a technology provider; it’s a catalyst for digital transformation. Our cloud‑native platform unifies policy enforcement, compliance monitoring, and lifecycle orchestration into a single, intuitive interface that scales from rugged field equipment to corporate laptops. By simplifying complex IT ecosystems, we empower IT leaders to focus on innovation rather than day‑to‑day maintenance.

Founded in Salt Lake City, UT, brighthush has quickly become the go‑to partner for enterprises that demand agility without compromising governance. With backing from top‑tier private equity firms, we are poised for rapid expansion and are committed to delivering the fastest, most intuitive device‑management solutions on the market.

When you join brighthush, you become part of a movement that turns complex IT environments into highly efficient, secure ecosystems. We’re not just building software; we’re building a future where every device is managed with confidence, speed, and simplicity.

Why This Role Matters

Customer success is the engine that drives sustainable growth in the SaaS and IT services industry. As a Senior Customer Marketing Manager, you will be the catalyst that transforms our customers from users into advocates, ensuring they not only stay but thrive with brighthush. Your work will directly influence customer retention rates, upsell opportunities, and overall revenue growth, positioning you as a key contributor to our long‑term success.

We are looking for a strategic thinker who thrives in a fast‑paced environment, can juggle multiple initiatives, and is passionate about turning data insights into actionable marketing campaigns. If you have a proven track record of building customer‑centric programs that deliver measurable results, we want to hear from you.

Key Responsibilities

• Program Design & Execution: Independently develop, launch, and iterate customer marketing programs—including cross‑sell campaigns, onboarding journeys, renewal nudges, and loyalty initiatives—aligned with senior leadership’s vision.
• Cross‑Functional Collaboration: Partner with email, content, product, sales, and analytics teams to create cohesive, targeted campaigns that resonate across the entire customer lifecycle.
• Event Leadership: Plan, coordinate, and host virtual and in‑person customer events such as cross‑sell workshops, product deep‑dives, and user‑group meetups, collaborating with sales and technical experts to deliver high‑impact experiences.
• Data‑Driven Insights: Analyze product usage, engagement metrics, and campaign performance to uncover trends, identify pain points, and recommend optimization strategies that drive measurable business outcomes.
• Reporting & Analytics: Build, maintain, and present KPI dashboards to senior leadership, ensuring transparency and data‑backed decision making across the organization.
• Innovation & Experimentation: Lead A/B tests, pilot new tactics, and stay ahead of industry trends to continuously improve customer marketing effectiveness and keep brighthush at the cutting edge.
• Go‑to‑Market Support: Work closely with broader marketing teams to align customer marketing initiatives with product launches, feature releases, and broader communication plans.
• Customer Advocacy: Identify and nurture brand ambassadors, develop referral programs, and create content that showcases customer success stories, turning satisfied users into vocal advocates.
• Strategic Planning: Contribute to the development of the annual customer marketing roadmap, ensuring alignment with company goals and market dynamics.
• Mentorship & Leadership: Guide junior marketers, share best practices, and foster a culture of continuous improvement within the customer marketing function.

Essential Qualifications

• Minimum of 5 years of experience in marketing, with a focus on customer success, retention, or growth marketing.
• Demonstrated success in designing and executing customer marketing programs that drive measurable business outcomes.
• Strong analytical skills, with proficiency in interpreting data to inform strategy and optimize performance.
• Excellent project management abilities—capable of juggling multiple initiatives and meeting tight deadlines independently.
• Proficiency with marketing automation platforms and CRM systems.
• Experience creating compelling email, content, and event marketing assets tailored to a B2B audience.
• Exceptional written and verbal communication skills, with the ability to influence stakeholders across all levels.
• Positive, solution‑oriented mindset and a passion for continuous learning and improvement.

Preferred Qualifications

• Background in the IT or SaaS industry, with a deep understanding of device‑management challenges.
• Experience working in a remote, distributed team environment.
• Knowledge of customer segmentation, journey mapping, and lifecycle marketing.
• Advanced proficiency in Excel or Google Sheets for data analysis.
• Experience managing or mentoring junior marketing talent.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while paying attention to detail.
• Data Literacy: Comfortable working with large datasets, deriving insights, and translating them into actionable plans.
• Collaboration: Proven track record of working effectively with cross‑functional teams—product, sales, content, and analytics.
• Creativity: Innovative approach to campaign design, content creation, and event planning.
• Adaptability: Thrives in a dynamic environment, quickly pivoting priorities as business needs evolve.
• Customer‑Obsessed: Deep empathy for the customer journey and a relentless focus on delivering value.
• Leadership: Ability to inspire, mentor, and lead a high‑performing team.
• Communication: Clear, concise, and persuasive communication across all mediums.

Career Growth & Development

At brighthush, we believe that your growth is our growth. As a Senior Customer Marketing Manager, you will:

• Lead high‑impact projects that shape the future of our customer experience.
• Collaborate with senior leaders, gaining exposure to strategic decision‑making.
• Mentor junior marketers and share best practices across the organization.
• Participate in leadership development programs, workshops, and industry conferences.
• Advance into roles such as Director of Customer Marketing, VP of Growth, or Head of Customer Success.

Work Environment & Culture

brighthush is built on a foundation of honesty, ownership, collaboration, and continuous improvement. Our remote‑first culture empowers you to work from anywhere in the United States—provided you reside in one of our open states (AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI). We celebrate diversity, encourage open dialogue, and reward innovation.

Key cultural highlights include:

• Transparent communication and a flat hierarchy that encourages idea sharing.
• Regular virtual town halls and cross‑team hackathons.
• Commitment to work‑life balance, with flexible schedules and a 4‑day work week.
• Continuous learning opportunities—internal training, external courses, and conference sponsorship.
• Inclusive environment that values diverse perspectives and fosters belonging.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive total rewards package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to individual and company metrics.
• Equity participation—own a piece of brighthush’s future.
• Full medical, dental, and vision coverage for you and your dependents.
• Comprehensive short‑term and long‑term disability, life, and AD&D insurance.
• 401(k) plan with company match up to 6% of your deferrals.
• Health Savings Account (HSA) and wellness incentives.
• Unlimited paid time off and a flexible paid time off policy that respects your personal commitments.
• Quarterly company values awards—recognition from peers and leadership.
• Regular team‑building events, both virtual and in‑person.

How to Apply

Ready to take the next step in your career and help shape the future of device management? Apply now to join brighthush as our Senior Customer Marketing Manager. We look forward to learning how your expertise can drive customer success and accelerate growth.

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