Senior Customer Onboarding & Training Specialist – Championing Seamless School Platform Adoption & Engagement at brighthush

About brighthush

brighthush is a trailblazer in educational technology, empowering schools across the country to unlock the full potential of their facilities through a cutting‑edge online booking platform. With a robust network of over 1,500 schools, brighthush has become synonymous with innovation, reliability, and a customer‑centric approach that transforms how schools manage space, resources, and events. Our mission is simple: to make every school’s day smoother, more efficient, and more engaging for students, teachers, and parents alike.

As part of the larger brighthush ecosystem, we blend technology with a deep understanding of the educational landscape. Our platform not only streamlines booking processes but also integrates seamlessly with existing school systems, providing real‑time analytics, automated notifications, and a user‑friendly interface that caters to both tech‑savvy staff and those who prefer a more hands‑on experience.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values creativity, collaboration, and continuous improvement. We champion a culture of learning, where every team member is encouraged to grow professionally and personally. Whether you’re a seasoned customer support veteran or a fresh graduate with a passion for education, brighthush offers:

• Remote work flexibility with a supportive virtual community
• Access to industry‑leading training and development programs
• Opportunities to influence product evolution through customer feedback loops
• A vibrant, inclusive workplace that celebrates diversity and innovation

Role Overview

As a Senior Customer Onboarding & Training Specialist at brighthush, you will be the linchpin in delivering an exceptional customer experience. You will act as the primary point of contact for both end users of our platform and school partners, guiding them through onboarding, delivering training, and providing ongoing support to ensure they extract maximum value from our solutions. Your work will directly impact user satisfaction, platform adoption rates, and ultimately the success of our partner schools.

Key Responsibilities

• Serve as the first line of support for new and existing customers, responding to inquiries with speed, empathy, and accuracy.
• Design, develop, and deliver engaging online training sessions, webinars, and workshops that empower users to navigate and maximize the platform.
• Lead the end‑to‑end onboarding journey for new school partners, ensuring a smooth transition from sign‑up to full platform utilization.
• Build and nurture long‑term relationships with key stakeholders, including administrators, teachers, and IT staff.
• Collect, analyze, and report on customer feedback, usage metrics, and training effectiveness to inform product and service improvements.
• Collaborate closely with Sales, Product, and Engineering teams to align customer needs with roadmap priorities.
• Maintain a comprehensive knowledge base and create self‑service resources to empower users and reduce support tickets.
• Act as an advocate for the customer within brighthush, ensuring their voice is heard in all decision‑making processes.

Ways of Working

• Own the entire lifecycle of customer inquiries, from initial contact to resolution, keeping stakeholders informed at every step.
• Share best practices and insights with teammates through regular knowledge‑sharing sessions.
• Adapt communication style to suit diverse audiences, from tech‑savvy administrators to non‑technical teachers.
• Prioritize tasks effectively in a remote‑first environment, balancing urgent support tickets with scheduled training and onboarding activities.
• Leverage data analytics tools to track onboarding progress, identify bottlenecks, and recommend process optimizations.
• Participate in cross‑functional sprint reviews and product demos to stay aligned with engineering and product teams.

Essential Qualifications

• Proven experience delivering customer support or working in a customer‑facing role, preferably in SaaS or EdTech.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, actionable guidance.
• Experience designing and delivering online training programs, workshops, or webinars.
• Demonstrated ability to build positive, lasting relationships with customers.
• Proficiency with online collaboration tools (Zoom, Teams, Google Workspace) and CRM systems.
• Excellent problem‑solving skills and a proactive, solutions‑focused mindset.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Self‑motivation and the capacity to work independently in a remote setting.
• Enthusiasm for delivering a high standard of customer service and continuous improvement.

Preferred Qualifications

• Background in the education sector or a strong understanding of school operations and workflows.
• Experience with SaaS products and subscription management, including renewal and upsell processes.
• Familiarity with data analytics tools (e.g., Tableau, Power BI) and reporting dashboards.
• Knowledge of project management methodologies (Agile, Scrum, Kanban).
• Multilingual capabilities to support a diverse customer base.
• Experience with learning management systems (LMS) or e‑learning content creation.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving and continuous improvement.
• Exceptional communication skills, both written and verbal, with the ability to tailor messages to varied audiences.
• Strong analytical and data‑driven decision‑making, using metrics to guide actions.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Team player with a collaborative spirit and a willingness to share knowledge.
• Tech‑savvy with a knack for learning new tools quickly and applying them effectively.
• Time‑management and prioritisation skills, ensuring deadlines are met without compromising quality.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the industry we serve. As a Senior Customer Onboarding & Training Specialist, you will:

• Gain exposure to product development cycles, influencing future platform enhancements and feature prioritisation.
• Develop deep expertise in educational technology, positioning you as a subject‑matter expert within the EdTech community.
• Participate in cross‑functional projects that span Sales, Marketing, Engineering, and Product Management.
• Advance into senior support roles, Customer Success Leadership, or Product Management, with clear pathways for growth.
• Access continuous learning resources, including workshops, certifications, and industry conferences, supported by a dedicated learning stipend.
• Mentor junior team members, fostering a culture of knowledge sharing and professional development.

Work Environment & Company Culture

brighthush thrives on a culture that values transparency, innovation, and work‑life balance. Our remote‑first model is supported by:

• Weekly virtual team huddles to share wins, challenges, and ideas.
• Monthly “innovation days” where employees can pitch new features or process improvements.
• Annual retreats that bring the remote team together for team‑building and strategic planning.
• Open‑door communication channels with leadership, ensuring every voice is heard.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Flexible work hours to accommodate different time zones and personal commitments.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer‑support and onboarding roles.
• Performance‑based bonuses tied to customer satisfaction metrics and onboarding success rates.
• Health, dental, and vision insurance coverage for employees and eligible dependents.
• Generous paid time off and flexible holiday scheduling to support work‑life balance.
• Professional development stipend for courses, certifications, and conferences.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.
• Equity or stock‑option opportunities for long‑term employees, fostering a sense of ownership.
• Monthly team‑building activities, virtual coffee breaks, and recognition programs.

How to Apply

If you’re excited to join a forward‑thinking team that is reshaping the educational landscape, we’d love to hear from you. Submit your application through our careers portal and let’s explore how you can make a lasting impact at brighthush.

Apply Now –