Senior Lead Customer Success Manager – APAC – Championing Adoption, Expansion, and Customer Advocacy for Critical Infrastructure Cybersecurity Solutions at brighthush

About brighthush

brighthush stands at the forefront of Operational Technology (OT) and Industrial Control Systems (ICS) cybersecurity, safeguarding the invisible arteries that keep our world running. From water treatment plants and power grids to hospitals and transportation networks, we protect the systems that power everyday life. Our approach blends cutting‑edge technology, real‑time threat intelligence, and expert consulting to deliver a defense that evolves as fast as the threats it counters. With a remote‑first, mission‑driven team spread across North America, Europe, the Middle East, and APAC, we champion authenticity, transparency, and trust in every interaction.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, purpose‑driven organization that tackles some of the most critical security challenges of our time. We offer:

• Opportunity to work with industry leaders and influence the future of critical infrastructure protection.
• Collaborative, inclusive culture that values diverse perspectives and continuous learning.
• Competitive compensation, equity, and comprehensive benefits.
• Flexible, remote‑first environment that supports work‑life balance.
• Clear career progression pathways and mentorship from senior leaders.

About the Role

As the Lead Customer Success Manager for APAC, you will be the trusted advisor and champion for our clients across the region. You will guide them through the entire lifecycle—from onboarding and implementation to adoption, expansion, and renewal—ensuring they realize maximum value from brighthush’s solutions. Your strategic partnership will drive measurable business outcomes, foster advocacy, and unlock growth opportunities for both the customer and brighthush.

Key Responsibilities

• Primary Post‑Sales Champion – Serve as the main point of contact for all APAC customers, building deep, long‑term relationships with C‑suite executives, IT leaders, and OT managers.
• Onboarding & Implementation Lead – Own the seamless transition from sales to delivery, coordinating with Technical Account Managers, Resident Engineers, and Solution Architects to ensure rapid, successful deployment of brighthush solutions.
• Success Planning & Business Reviews – Develop and maintain customer success plans, conduct regular business reviews, and track key performance indicators (KPIs) such as adoption rate, NPS, and ROI.
• Value Realisation & Expansion – Identify and quantify business outcomes, advocate for additional investments, and drive expansion velocity (NDR) while minimizing churn (GDR).
• Risk Management & Retention – Monitor health metrics, proactively engage at‑risk accounts, and collaborate with Sales and Professional Services to mitigate churn risks.
• Data Stewardship – Keep Salesforce and other systems of record up to date with detailed, actionable notes and insights.
• Cross‑Functional Collaboration – Partner with Sales, Technical Account Management, Professional Services, Intelligence, and Support teams to deliver a unified, exceptional customer experience.
• Thought Leadership – Represent brighthush at industry events, webinars, and client workshops, sharing best practices and emerging threat insights.
• Travel & Presence – Travel up to 25% to meet customers, attend conferences, and support regional initiatives.

Essential Qualifications

• Minimum 5 years of experience in Customer Success, Account Management, or a related role within cybersecurity, enterprise SaaS, or industrial sectors.
• Proven track record of managing complex, high‑value customer relationships and driving renewal and expansion.
• Exceptional communication, presentation, and relationship‑building skills—both written and verbal.
• Strong executive presence and ability to influence stakeholders at all levels.
• Comfortable working independently in a remote‑first environment, with strong self‑management and time‑zone coordination skills.
• Deep understanding of cybersecurity concepts and the ability to translate technical solutions into business outcomes.
• Willingness to travel up to 25% for client visits and industry events.

Preferred Qualifications

• Experience in Industrial Control Systems (ICS), OT security, or critical infrastructure environments.
• Background in renewal management and upsell strategies within a SaaS or subscription model.
• Knowledge of regulatory frameworks such as NIST, ISO 27001, or IEC 62443.
• Prior experience working with global, distributed teams across multiple time zones.
• Proficiency with Salesforce, Gainsight, or similar customer success platforms.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Analytical Acumen – Strong data‑driven mindset to assess health metrics, forecast renewals, and identify expansion opportunities.
• Collaboration & Influence – Skilled at working cross‑functionally and influencing without direct authority.
• Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability – Thrives in a fast‑paced, evolving environment with shifting priorities.
• Technical Fluency – Comfortable discussing cybersecurity threats, OT architectures, and solution capabilities with technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As Lead Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Take on regional or global responsibilities, expanding your influence across multiple markets.
• Lead strategic initiatives, product launches, and go‑to‑market strategies.
• Benefit from mentorship programs, leadership training, and access to industry conferences.
• Participate in cross‑functional projects that shape the future of OT cybersecurity.

Work Environment & Culture

brighthush’s culture is built on four pillars:

• Purpose‑Driven Impact – Every day, you’ll see how your work protects lives and infrastructure.
• Transparency & Trust – Open communication, honest feedback, and a collaborative spirit.
• Inclusive & Diverse Teams – We celebrate differences and encourage diverse perspectives.
• Remote‑First Flexibility – Work from anywhere in APAC with the support of a global, distributed team.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• On‑Target Earnings (OTE) – A$ 200,000.00, reflecting base salary plus performance incentives.
• Equity Package – Competitive equity to align your success with the company’s growth.
• Health & Wellness – Comprehensive medical, dental, and vision coverage.
• Retirement & Savings – 401(k) plan with company match.
• Paid Time Off – Generous vacation, sick leave, and personal days.
• Professional Development – Budget for certifications, courses, and conferences.
• Remote Work Perks – Home office stipend, tech allowance, and flexible scheduling.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All new hires must pass a background check as a condition of employment.

Ready to Make a Difference?

If you are passionate about safeguarding critical infrastructure, thrive in a fast‑paced, remote environment, and want to lead the charge in delivering world‑class customer success, we want to hear from you. Join brighthush and help protect the systems that keep our communities safe and resilient.