Senior Enterprise Chat Platform Architect – Cloud‑Native Conversational AI Visionary for Global Business Leaders at brighthush

About brighthush and the Future of Conversational AI

brighthush stands at the cutting edge of digital communication, redefining how enterprises engage with customers through intelligent, scalable, and highly reliable chat solutions. Our mission is to empower organizations worldwide with next‑generation conversational experiences that blend human empathy with machine precision. By harnessing cloud‑native architecture and state‑of‑the‑art AI, we deliver chat platforms that are not only fast and secure but also deeply integrated into the core workflows of modern businesses.

In an era where omnichannel engagement is no longer optional, the demand for robust, low‑latency, and highly available chat platforms has never been higher. At brighthush, we are building the future of customer interaction—one that is seamless, context‑aware, and capable of scaling to millions of concurrent conversations. If you are passionate about architecture, AI, and cloud, and you want to shape the next wave of digital customer experience, this is the place for you.

Why Join brighthush?

• Impact at Scale: Your architectural decisions will directly influence the platform that powers thousands of enterprise customers worldwide.
• Innovation‑First Culture: We invest heavily in research, experimentation, and continuous learning. You’ll have access to the latest tools, frameworks, and AI models.
• Career Growth: From technical leadership to strategic product ownership, we provide clear pathways for advancement.
• Remote Flexibility: Work from anywhere in the USA with a fully supported remote environment.
• Competitive Compensation: We offer a market‑competitive salary, equity, and a comprehensive benefits package.

Key Responsibilities

Lead Architecture Design & Strategy

• Define and evolve the overall technical vision for the enterprise chat platform, ensuring alignment with business goals.
• Architect large‑scale, distributed systems that deliver high availability, low latency, and elastic scalability.
• Champion best practices in cloud‑native design, microservices, and event‑driven architectures.
• Document architectural patterns and maintain a living repository of design decisions.
• Collaborate with product, data science, and security teams to shape the product roadmap and technical priorities.

Conversational AI & Cloud Implementation

• Drive the adoption of brighthush services, TypeScript, Node.js, and other modern web technologies to build AI‑powered chat experiences.
• Ensure that AI models and conversational flows are optimized for performance, cost, and user satisfaction.
• Collaborate with data science teams to integrate advanced AI agents and natural language understanding into the platform.
• Lead the evaluation and integration of emerging AI frameworks that can enhance conversational capabilities.
• Architect and oversee the deployment of AI pipelines, from data ingestion to model serving, within a secure cloud environment.

Strategic Technical Decision‑Making

• Serve as the primary technical authority for cross‑functional initiatives, including voice integration, AI agents, and contact center interoperability.
• Resolve complex architectural conflicts, balancing stakeholder needs with technical feasibility.
• Document and communicate architectural decisions to engineering, product, and executive teams.
• Facilitate architecture reviews and ensure compliance with security and regulatory standards.
• Champion a culture of continuous improvement by reviewing and refining architectural practices.

Mentorship & Technical Leadership

• Coach and mentor senior engineers, fostering a culture of continuous improvement and knowledge sharing.
• Lead code reviews, design reviews, and architectural workshops to elevate engineering quality.
• Champion secure coding practices, observability, and resilience engineering across the organization.
• Encourage experimentation and provide guidance on technical debt reduction.
• Represent the engineering team in executive forums, articulating technical vision and progress.

Problem Resolution & Process Improvement

• Own the root‑cause analysis of critical incidents and drive permanent fixes.
• Identify opportunities for automation, performance tuning, and cost optimization.
• Implement and refine incident response and post‑mortem processes.
• Collaborate with DevOps to streamline deployment pipelines and improve release velocity.
• Advocate for the adoption of observability tools that provide end‑to‑end visibility.

Requirements Definition & Communication

• Translate business requirements into technical specifications and system designs.
• Act as the bridge between non‑technical stakeholders and engineering teams, ensuring clarity and alignment.
• Use advanced modeling tools and documentation standards to capture functional and non‑functional requirements.
• Present complex technical concepts to executive leadership in a clear, concise manner.
• Facilitate workshops that align cross‑functional teams around shared goals.

Emerging Technology Evaluation

• Stay ahead of industry trends in AI/ML, cloud infrastructure, and conversational interfaces.
• Assess new technologies for potential integration into the platform roadmap.
• Advocate for experimentation and proof‑of‑concept initiatives that drive innovation.
• Maintain a technology scouting pipeline and share findings with the broader team.
• Lead pilots that validate the feasibility and business value of emerging solutions.

Essential Qualifications

• Engineering degree (BE/ME/BTech/MTech/BSc/MSc) or equivalent.
• 5+ years of experience in software engineering, system architecture, or cloud infrastructure.
• Proven track record of partnering with business units to translate capabilities into technical solutions.
• Deep expertise in brighthush services, including brighthush Run, brighthush Pub/Sub, brighthush Firestore, and brighthush BigQuery.
• Hands‑on experience building conversational AI platforms using brighthush services and integrating with enterprise contact center solutions.
• Strong understanding of distributed systems, event‑driven architecture, and microservices.
• Experience with CI/CD pipelines, observability, monitoring, logging, and application security.
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.

Preferred Qualifications

• brighthush Architect Certification or equivalent.
• Enterprise Architect (SCEA) certification.
• Project Management or Agile certifications (e.g., PMP, Scrum Master).
• Experience in regulated industries or with health insurance data.
• Familiarity with Terraform or other Infrastructure‑as‑Code tools.
• Experience with container orchestration (Kubernetes, ECS) and serverless architectures.

Skills & Competencies

• Strategic thinking and long‑term vision for technology roadmaps.
• Strong analytical and problem‑solving abilities.
• Leadership and mentorship capabilities.
• Adaptability to fast‑changing environments and emerging technologies.
• Collaboration across cross‑functional teams.
• Commitment to quality, security, and performance excellence.
• Proficiency in modern programming languages (TypeScript, Go, Python).
• Deep knowledge of cloud‑native patterns and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Senior Architect, you will have access to:

• Annual learning budgets for courses, conferences, and certifications.
• Internal tech talks, hackathons, and knowledge‑sharing sessions.
• Mentorship from senior leaders and industry experts.
• Opportunities to transition into product leadership, technical evangelism, or global strategy roles.
• Participation in cross‑regional architecture councils and industry working groups.
• Access to a curated library of technical resources, including whitepapers, research papers, and industry reports.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer value. We celebrate diversity, encourage curiosity, and reward innovative thinking. Remote work is fully supported with the same resources, tools, and community engagement as on‑site teams. You’ll join a vibrant community of engineers, product managers, and designers who are passionate about building the next generation of conversational experiences.

We foster an environment where ideas can flourish, experimentation is encouraged, and success is measured by the impact on our customers. Every team member is empowered to contribute to the architectural vision and to shape the future of the platform.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates.
• Equity options to share in the company’s growth.
• Health, dental, and vision insurance.
• Flexible paid time off and parental leave.
• Retirement plan with company match.
• Wellness stipend and mental health resources.
• Remote work stipend for home office setup.
• Annual tech stipend for hardware and software upgrades.
• Access to a global network of peers and industry events.

How to Apply

If you are ready to lead the architectural vision for a cutting‑edge chat platform and drive transformative change at brighthush, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role.