Senior Customer Operations Program Manager – Championing Strategic Delivery, Cross‑Functional Collaboration, and Innovation in Automotive SaaS at brighthush – Lead High‑Impact Initiatives, Accelerate Customer Success, and Shape the Future of Connected Vehicles

About brighthush – Pioneering the Future of Connected Automotive Experiences

At brighthush, we’re not just building software; we’re redefining how the automotive ecosystem operates. Our cloud‑native SaaS platform stitches together vehicle acquisition, sales, financing, insurance, repair, and maintenance into a single, friction‑free experience for dealerships, OEMs, and end‑customers. By marrying data‑driven insights with intuitive design, we empower our partners to increase profitability, streamline operations, and nurture lasting relationships with their customers.

Our mission is simple: accelerate the transition to a fully connected, customer‑centric automotive world. Whether you’re a seasoned program manager or an emerging leader, brighthush offers a platform where your ideas can shape the next generation of automotive technology.

Why brighthush is the Place to Accelerate Your Career

We thrive on three core values that guide every decision and every interaction:

• Transparency – Open communication, data‑driven insights, and clear expectations.
• Continuous Learning – A culture that rewards curiosity, experimentation, and skill development.
• Impact – Every project, every program, and every conversation is measured by the tangible value it delivers to our partners and customers.

Our remote‑first model gives you the freedom to work from anywhere in the United States while staying connected through weekly stand‑ups, cross‑functional syncs, and quarterly in‑person gatherings. We celebrate diversity, inclusion, and the unique perspectives each team member brings.

Position Overview

As a Senior Customer Operations Program Manager, you will be the linchpin that connects strategy, execution, and stakeholder engagement across brighthush’s product, engineering, marketing, sales, and customer operations teams. Your mission: design, coordinate, and deliver high‑impact programs that align with our strategic objectives and produce measurable business outcomes. You will thrive in a fast‑paced, remote environment where you juggle multiple priorities, navigate cross‑functional dependencies, and drive continuous improvement.

Key Responsibilities

Program Leadership & Governance

• Own the full lifecycle of strategic programs from initiation through delivery, ensuring alignment with brighthush’s vision and market priorities.
• Develop comprehensive program plans that detail scope, milestones, resource allocation, risk mitigation, and success metrics.
• Establish and enforce governance frameworks that promote transparency, accountability, and data‑driven decision making.
• Facilitate executive steering committee meetings, delivering concise status updates, risk assessments, and recommendations for course corrections.
• Champion a culture of continuous improvement by regularly reviewing program performance and identifying opportunities for optimization.

Stakeholder Engagement & Communication

• Build and nurture strong relationships with internal leaders (Product, Engineering, Marketing, Sales) and external partners (dealerships, OEMs).
• Translate business objectives into clear, actionable program deliverables that resonate across functional teams.
• Serve as the primary point of contact for program stakeholders, ensuring expectations are managed and communication flows smoothly.
• Champion a culture of collaboration by facilitating cross‑functional workshops, retrospectives, and knowledge‑sharing sessions.
• Act as a trusted advisor to senior leadership, providing insights and recommendations that influence strategic direction.

Resource & Financial Management

• Identify and secure the right mix of talent, tools, and budget to achieve program goals.
• Track spend against budgets, forecast future financial needs, and recommend cost‑optimization opportunities.
• Balance competing priorities by making data‑driven trade‑off decisions that maximize ROI.
• Maintain accurate program documentation, ensuring all financial and resource data is up to date and auditable.

Risk & Issue Management

• Proactively identify program risks, develop mitigation plans, and monitor risk health throughout the program lifecycle.
• Escalate critical issues to senior leadership, ensuring timely resolution and minimal impact on deliverables.
• Maintain a robust issue log and conduct root‑cause analysis to prevent recurrence.
• Develop contingency plans that safeguard program objectives against unforeseen disruptions.

Process Improvement & Methodology

• Evaluate existing program management practices, identify gaps, and implement best‑practice frameworks (Agile, Waterfall, hybrid).
• Standardize templates, dashboards, and reporting mechanisms to enhance consistency and visibility across programs.
• Drive continuous improvement initiatives that reduce cycle time, increase quality, and elevate stakeholder satisfaction.
• Mentor junior program managers on process excellence and methodology adoption.

Reporting & Metrics

• Develop and deliver executive‑level dashboards that track key performance indicators (KPIs), milestones, and financial health.
• Analyze program data to uncover trends, insights, and opportunities for optimization.
• Lead post‑program reviews, capturing lessons learned and translating them into actionable process enhancements.
• Provide data‑driven insights that inform product roadmap decisions and market strategy.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (Master’s preferred).
• 3–5 years of progressive program or project management experience in a technology or automotive environment.
• Proven track record of delivering complex, cross‑functional programs on time and within budget.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Excellent written and verbal communication skills, capable of tailoring messages for diverse audiences.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (MS Project, Jira, Trello).
• Experience with Agile and Waterfall methodologies, and a willingness to adapt to hybrid approaches.
• Demonstrated ability to manage multiple priorities in a fast‑paced, remote environment.
• High emotional intelligence and a collaborative mindset that fosters teamwork across disciplines.

Preferred Qualifications

• PMP, PgMP, or equivalent project management certification.
• Experience in the automotive or dealership technology sector.
• Knowledge of SaaS business models and cloud infrastructure.
• Familiarity with data analytics platforms (Tableau, Power BI).
• Experience leading cross‑functional teams in a global or distributed setting.
• Background in change management and organizational transformation.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Leadership – Inspiring cross‑functional teams, fostering collaboration, and driving accountability.
• Stakeholder Management – Building trust, negotiating priorities, and aligning expectations.
• Problem Solving – Rapidly diagnosing issues, developing solutions, and implementing corrective actions.
• Change Management – Leading teams through transitions, ensuring adoption and minimizing resistance.
• Data‑Driven Decision Making – Leveraging metrics and analytics to guide program direction.
• Adaptability – Thriving in a dynamic environment with evolving priorities.
• Communication Excellence – Articulating complex concepts clearly to technical and non‑technical audiences.
• Project Management Tools Proficiency – Mastery of Jira, MS Project, Confluence, and other collaboration platforms.

Career Growth & Development

At brighthush, we invest in your professional journey. You’ll have access to:

• Structured mentorship programs pairing you with senior leaders who can guide your career path.
• Continuous learning resources, including online courses, certifications, and industry conferences.
• Clear career pathways from Program Manager to Director of Program Management, and beyond.
• Opportunities to lead high‑visibility initiatives that shape the future of automotive technology.
• Regular performance reviews that focus on growth, skill development, and career aspirations.
• Cross‑functional rotation programs that broaden your exposure to product, engineering, and sales domains.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual stand‑ups, town halls, and cross‑functional syncs that keep everyone aligned.
• Collaborative tools (Slack, Teams, Confluence) that facilitate real‑time communication and knowledge sharing.
• Flexible work hours that respect work‑life balance and personal commitments.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Annual virtual retreats and quarterly in‑person gatherings that foster team cohesion and camaraderie.
• Employee resource groups that support professional development and community building.

Compensation & Benefits

Competitive base salary ranging from $90,000 to $105,000, complemented by:

• Annual performance bonus potential based on company and individual metrics.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Paid Time Off (PTO) and holidays, with additional personal days for life events.
• 401(k) plan with company matching to help you build long‑term financial security.
• Tuition reimbursement for relevant courses and certifications that enhance your skill set.
• Employee wellness programs, including mental health resources, virtual fitness classes, and wellness stipends.
• Access to a company‑wide learning platform with curated content on technology, leadership, and industry trends.
• Flexible work‑from‑home stipend to support your home office setup.

How to Apply

Ready to take the next step in your career and help shape the future of automotive technology? Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Employer

brighthush is committed to creating an inclusive workforce where everyone is valued. We welcome applicants of all backgrounds and identities. Qualified candidates will receive consideration without regard to race, color, creed, national origin, gender, sexual orientation, gender identity, disability, age, or any other protected characteristic.

Legal Notice

Applicants must be legally authorized to work in the United States without the need for current or future employment‑based visa sponsorship. The employee must be able to perform the essential functions of the position satisfactorily; reasonable accommodations will be provided as needed.