Senior Multilingual Customer Success Specialist – Danish & English Fluency – Global Career in Portugal – Champion Customer Experience at brighthush – Leading HR Technology Innovator

About brighthush – The Language‑Tech Trailblazer of Tomorrow

brighthush is more than a company; it’s a global movement that redefines how talent, technology, and language converge to create recruitment experiences that feel personal, inclusive, and effortless. With a footprint that spans Europe, the Americas, and Asia, we empower organizations to connect with candidates and clients in a way that feels human‑centric and truly seamless. Our mission is simple yet powerful: to make every conversation count, no matter where you are or what language you speak.

Why This Role Is a Game‑Changer

We’re on the lookout for a Danish‑native Customer Success Specialist who can fluently converse in Danish and comfortably communicate in English (B2 level or higher). This isn’t just a support role; it’s a passport to an international adventure, a chance to shape the future of HR technology, and an opportunity to create memorable experiences for customers worldwide.

Location: Portugal – You must be living in Portugal or be willing to relocate. brighthush will handle your relocation: flight, airport welcome, accommodation, and even Portuguese lessons, so you can focus on delivering exceptional support.

Day‑in‑the‑Life: What You’ll Do Every Day

Customer Interaction

• Handle inbound support tickets, live chats, and phone calls from Danish‑speaking customers.
• Provide timely, accurate, and empathetic resolutions that exceed expectations.
• Document all interactions in our CRM with clear, concise notes for future reference.

Issue Escalation & Collaboration

• Identify complex issues and collaborate with cross‑functional teams (product, engineering, sales).
• Drive solutions that not only solve the problem but also improve the overall customer journey.
• Participate in weekly stand‑ups to share insights and align on priority tickets.

Knowledge Base Management

• Contribute to and maintain a comprehensive Danish knowledge base.
• Translate and update articles to keep information current and accessible.
• Propose new content based on recurring customer questions.

Feedback Loop & Product Improvement

• Gather customer insights, report trends, and recommend product improvements.
• Act as a customer advocate within the organization.
• Participate in beta testing new features and provide structured feedback.

Process Improvement

• Participate in continuous improvement initiatives.
• Suggest ways to streamline workflows and reduce response times.
• Champion the adoption of new tools that enhance support efficiency.

Team Collaboration & Knowledge Sharing

• Work closely with the global support squad.
• Share best practices and participate in regular knowledge‑sharing sessions.
• Mentor new hires and help them onboard quickly.

Performance Metrics

• Meet or exceed key performance indicators such as first‑contact resolution, customer satisfaction scores, and ticket volume targets.
• Maintain a high quality score on support tickets, ensuring accuracy and completeness.
• Contribute to team goals and quarterly objectives.

Essential Qualifications – What We Expect From You

• Danish Fluency: Native proficiency in Danish, both written and spoken.
• English Proficiency: Strong command of English (B2 or higher), enabling clear communication with international teammates and stakeholders.
• Customer‑Centric Mindset: Demonstrated empathy, patience, and professionalism in customer‑facing roles.
• Technical Curiosity: Comfortable navigating new software, CRM systems, and support tools; quick learner.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Player: Excellent interpersonal skills, collaborative spirit, and a willingness to share knowledge.

Preferred Qualifications – Bonus Points

• Prior experience in a customer support or help‑desk role, preferably in a SaaS or tech company.
• Experience with ticketing platforms such as Zendesk, Freshdesk, or similar.
• Basic understanding of Portuguese – bonus points for those who can pick up the language quickly.
• Previous exposure to multicultural teams or international projects.
• Knowledge of HR technology or recruitment software.

Skills & Competencies for Success

• Communication Excellence: Clear, concise, and professional communication in both Danish and English.
• Problem‑Solving Skills: Ability to diagnose issues, think critically, and propose effective solutions.
• Customer Empathy: A genuine desire to help customers succeed and a knack for turning challenges into positive experiences.
• Tech Savvy: Comfortable with CRM systems, knowledge bases, and collaboration tools; eager to learn new technologies.
• Growth Mindset: Open to feedback, continuous improvement, and professional development opportunities.
• Time Management: Ability to juggle multiple tickets while maintaining high quality and meeting deadlines.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we’re committed to nurturing talent. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, support best practices, and soft‑skill development.
• Clear career pathways – potential progression to Senior Support Specialist, Team Lead, or Product Support Manager.
• Cross‑functional projects that expose you to product management, engineering, and sales.
• Annual learning budget for courses, certifications, or conferences.
• Opportunities to lead initiatives that shape the support experience.

Work Environment & Culture at brighthush – Where You’ll Thrive

We pride ourselves on a culture that values diversity, collaboration, and innovation. You’ll find:

• Open communication channels – everyone’s voice matters.
• Inclusive team events – virtual coffee chats, hackathons, and cultural celebrations.
• Flexible working hours and remote‑friendly policies.
• A supportive leadership team that champions your growth and well‑being.
• Access to a vibrant community of professionals across Europe and beyond.
• Regular town‑hall meetings to keep the entire organization aligned.

Compensation, Perks, and Benefits – What You’ll Receive

While specific salary details are tailored to experience and market conditions, you can expect a competitive package that includes:

• Base salary aligned with industry standards for customer support roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction and support metrics.
• Comprehensive relocation package – flight, airport welcome, accommodation, and Portuguese lessons.
• Health and wellness benefits – medical insurance, gym membership discounts, and mental health support.
• Paid time off, including public holidays and additional vacation days.
• Employee referral program and annual incentive trips.
• Access to a modern, fully equipped office in Lisbon (or remote work options).
• Monthly stipend for home‑office setup if you choose to work remotely.

Why Join brighthush? – The Brighter Side of Your Career

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values your voice, nurtures your growth, and celebrates your successes. You’ll:

• Work with a passionate, diverse team dedicated to making a difference.
• Be part of a company reshaping the future of HR technology.
• Enjoy a supportive relocation experience that turns a move into an adventure.
• Benefit from continuous learning and clear career progression.
• Experience a culture that balances professionalism with fun – think beach barbecues, surf lessons, and cultural events.
• Have the freedom to innovate and influence the support experience.

Ready to Take the Leap? – Your Next Chapter Starts Here

If you’re a Danish‑native, English‑proficient, customer‑first professional ready to relocate to Portugal and grow with a global, multicultural team, we want to hear from you. Bring your passion for service, your curiosity for technology, and your desire to make a real impact.

Submit your application today – send your CV in English and let’s start this exciting journey together at brighthush.

How to Apply – Join the brighthush Family

Click the link below to submit your application and receive detailed information about the role and the next steps. Remember, you must be a resident of an EU country and ready to relocate to Portugal.