Senior Customer Operations Specialist – Southwest Region (TX, OK, NM, LA, AR) – End‑to‑End Order Management, Client Success, Process Optimization & Continuous Improvement at brighthush

About brighthush – Where Innovation Meets Impact in Animal Nutrition

At brighthush, we are more than a leading provider of animal nutrition solutions; we are a vibrant community of innovators, caretakers, and problem‑solvers dedicated to supporting the agricultural ecosystem across the United States. Our mission is to empower farmers, veterinarians, and pet owners with high‑quality products and unparalleled service. As a member‑owned cooperative that blends the agility of a modern enterprise with the deep‑rooted values of a cooperative, we thrive on collaboration, integrity, and continuous improvement. If you thrive in a fast‑paced, customer‑centric environment and have a genuine love for animals—big and small—your next career adventure begins here.

Position Overview: Customer Operations Specialist – Southwest Region

We are seeking a dynamic, service‑oriented professional to join our Southwest Region team, covering Texas, Oklahoma, New Mexico, Louisiana, and Arkansas. This full‑time, hourly role is the frontline of our order‑to‑delivery process, handling inquiries, order entry, issue resolution, and relationship building via phone, email, and fax. The ideal candidate will be based in one of the five states listed, work the core hours of 7:00 am – 4:30 pm CST, and bring a blend of empathy, analytical thinking, and technical proficiency to every interaction.

Key Responsibilities

• End‑to‑End Order Management
  • Receive, validate, and process customer orders from initial entry through invoicing.
  • Maintain accurate order records in JDE E1 and SAP, ensuring data integrity across all systems.
  • Monitor order status, proactively flagging potential delays and communicating updates to customers.
  • Coordinate with logistics and inventory teams to confirm product availability and shipping schedules.
• Problem Solving & Decision Making
  • Identify root causes of order discrepancies, supply‑chain bottlenecks, or billing issues.
  • Develop and implement corrective actions, collaborating with cross‑functional teams such as logistics, finance, and product support.
  • Exercise independent judgment while aligning decisions with brighthush’s cost, quality, and service standards.
  • Escalate complex issues to senior leadership when necessary, ensuring timely resolution.
• Customer Relationship Management
  • Build trusted partnerships with growers, veterinarians, distributors, and retail partners.
  • Anticipate client needs, offering proactive solutions and value‑added recommendations.
  • Negotiate service level expectations and manage exceptions with professionalism and integrity.
  • Collect and analyze customer feedback to drive continuous improvement.
• System & Technical Proficiency
  • Leverage Salesforce for account management, call logging, note‑taking, and service request tracking.
  • Navigate multiple enterprise platforms (JDE E1, SAP, internal order entry tools) to ensure seamless information flow.
  • Understand how data inputs affect downstream processes and business decisions, providing feedback for system enhancements.
  • Maintain up‑to‑date knowledge of product catalogs, pricing structures, and promotional campaigns.
• Cross‑Functional Collaboration
  • Partner with supply‑chain planners, inventory managers, and quality assurance teams to meet fulfillment expectations.
  • Serve as the voice of the customer in internal meetings, championing service improvements and process innovations.
  • Collaborate with marketing and sales to align on product launches and regional promotions.
• Continuous Improvement
  • Document recurring issues and propose process refinements to reduce future friction.
  • Participate in regular training sessions, webinars, and knowledge‑share forums to stay current on product lines and industry trends.
  • Contribute to the development of standard operating procedures and best‑practice guides.

Essential Qualifications (Must‑Have)

• High School Diploma or GED; equivalent work experience accepted.
• 2–4 years of customer service or order‑management experience in a B2B or B2C environment.
• Proficiency with Microsoft Office Suite—especially Excel, Outlook, and Word.
• Demonstrated ability to work flexible schedules within the 7:00 am – 4:30 pm CST window.
• Strong written and verbal communication skills, with a focus on clarity and empathy.
• Experience navigating Salesforce, JDE E1, and SAP (or comparable ERP systems) is highly preferred.
• Ability to thrive in a quiet, uninterrupted workspace, ensuring focus and data accuracy.
• Basic understanding of agricultural supply chains and product terminology.

Preferred Qualifications (Nice‑to‑Have)

• Bachelor’s degree in Business, Communications, Agriculture, or a related field.
• Previous experience in feed store operations or agricultural supply environments.
• Advanced conflict‑resolution skills, maintaining composure under pressure.
• Exceptional organizational abilities with meticulous attention to detail.
• Demonstrated track record of prioritizing tasks, planning workflows, and delivering results on tight deadlines.
• Familiarity with industry‑specific terminology and regulatory considerations.
• Experience with data analytics tools or reporting dashboards.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Genuine empathy, active listening, and a drive to exceed expectations.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose actionable solutions.
• Technical Agility: Comfort learning new software platforms quickly and translating data into meaningful insights.
• Collaboration: Strong team player who can influence cross‑functional partners without direct authority.
• Time Management: Skillful at juggling multiple orders, inquiries, and projects simultaneously.
• Integrity & Professionalism: Uphold brighthush’s ethical standards, especially when handling confidential client information.
• Adaptability: Thrive in a dynamic environment with evolving processes and priorities.

Work Environment & Culture at brighthush

Our Southwest Region hub operates in a modern, ergonomically designed office setting that prioritizes focus and well‑being. While the role is primarily remote‑friendly, we provide a quiet, dedicated workspace equipped with dual monitors, a high‑speed internet connection stipend, and a collaborative virtual platform for daily huddles and knowledge sharing. At brighthush, we celebrate diversity, encourage continuous learning, and foster a culture where every voice matters. Employees enjoy:

• Regular “Coffee & Connect” virtual meet‑ups with senior leaders.
• Mentorship programs pairing new hires with seasoned operations experts.
• Recognition awards for outstanding customer service and process innovation.
• Access to an internal library of industry webinars, certification courses, and agricultural research.
• Flexible work arrangements that support work‑life balance.
• Team‑building events, both virtual and in‑person, that strengthen collaboration across regions.

Compensation, Perks & Benefits

This is an hourly position with a competitive wage range of $20–$24 per hour, typically positioned near the midpoint for qualified candidates. In addition to base pay, brighthush offers a comprehensive benefits package for full‑time team members, including:

• Medical, dental, and vision coverage with multiple plan options.
• Paid Time Off (PTO) accrual, holiday pay, and flexible scheduling.
• Life and disability insurance to protect you and your loved ones.
• 401(k) retirement plan with company matching contributions.
• Education assistance for continued professional development or degree programs.
• Well‑being resources such as mental‑health counseling, fitness reimbursements, and employee assistance programs.
• Employee discount programs for brighthush product lines and partner services.
• Technology stipend for home‑office equipment and high‑speed internet.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the support you receive. As a Customer Operations Specialist, you will have clear pathways to advance into senior operations roles, team lead positions, or specialized functions such as supply‑chain analytics, product training, or regional account management. We invest in your growth through:

• Structured onboarding that pairs you with a dedicated mentor for the first 90 days.
• Quarterly skill‑building workshops covering advanced Salesforce techniques, SAP optimization, and data‑driven decision making.
• Leadership development tracks for high‑potential employees, culminating in certification programs.
• Opportunities to participate in cross‑regional projects, giving you exposure to national strategies and best practices.
• Access to a learning portal with courses on industry trends, regulatory updates, and soft‑skill development.
• Annual performance reviews that align your goals with organizational objectives and identify promotion readiness.

How to Apply

If you are ready to bring your customer‑service expertise, technical savvy, and passion for animal nutrition to a purpose‑driven organization, we want to hear from you. Please submit your resume and a concise cover letter outlining your relevant experience and why you are excited about joining brighthush. Applications are reviewed on a rolling basis, and qualified candidates will be contacted for a virtual interview.

Join brighthush – Make an Impact Every Day

Our customers rely on us to keep their farms productive, their pets healthy, and their businesses thriving. As a Customer Operations Specialist, you will be the trusted liaison who ensures that every order is accurate, every question is answered, and every problem is solved with speed and professionalism. Become part of a team that values integrity, innovation, and the well‑being of both people and animals. Apply today and start a rewarding career with brighthush—where your work truly matters.