[Remote] Analyst, IT - Training

Note: The job is a remote job and is open to candidates in USA. Builders FirstSource is hiring an Analyst, IT - Training to support its transition to a unified ERP platform. The role develops and updates training content, assesses training needs and effectiveness, and works with trainers and instructional designers to improve users’ learning experience.

Responsibilities

• Updates training content and supports mapping out of training plans and reporting
• Researches potential materials to best meet the needs of the team
• Collaborates with trainers and instructional designers to create training deliverables and course content
• Documents job aids, training reviews, updates, and assessments
• Performs needs analysis for training and documentation needed to be developed or purchased for internally developed or third-party solutions
• Receives and shares feedback from clients in a continual effort to improve the overall user learning experience
• Analyzes the effectiveness of program leveraging a variety of data
• Provides input on documentation of training programs, curriculum, and outcome objectives
• Ensures feedback is incorporated into the design, development or facilitation of future programs

Skills

• Bachelor's degree from an accredited college/university
• 2+ years relevant work experience
• Or an equivalent combination of education and experience
• Understanding of ERP's and how they interact with business processes
• Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate
• Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives
• Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations
• Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business
• Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market
• Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working
• Demonstrates depth of understanding for the P&L and financial analysis
• Understands KPIs and how BFS makes money
• Knows the different business segments and how they relate to one another
• Understands customer sales and engagement
• Demonstrates functional and/or technical expertise
• Understands complex issues and demonstrates problem solving skills
• Understands how to maximize business results regardless of industry cycle
• Holds self and others accountable
• Communicates and sets clear goals with plans to deliver
• Manages competing priorities effectively
• Demonstrates appropriate urgency
• Embraces and follows best practices
• Demonstrates self-starter, can-do attitude
• Leverages resources and teams around them to solve problems and create mutually beneficial outcomes
• Demonstrates willingness and courage to make tough decisions in a timely manner
• Balances short-and-long term priorities
• Demonstrates proactive versus reactive thinking
• Asks questions to identify root cause and analyze situations more accurately
• Builds trust-based relationships
• Collaborates well across all areas of the business
• Actively listens to understand the meaning and intent of what the other person is communicating
• Demonstrates situational awareness - knows when and how to adjust leadership style in different situations
• Demonstrates self-awareness - understands strengths and weaknesses
• Demonstrates empathy - puts themselves in other's shoes
• Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes
• Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure
• Thinks like an owner with an entrepreneurial spirit
• Demonstrates and encourages intellectual curiosity
• Continuous learner; seeks opportunities and knowledge for personal and professional growth
• Sees possibilities over problems - actively seeks solutions
• Encourages out-of-the box thinking to create new ways of doing things
• Continuously seeks to improve and simplify pain points in the business
• Anticipates, embraces, and leads change
• Develops and executes breakthrough strategies
• Communicates with honesty
• Consistently treats others fairly and equitably
• Demonstrates reliability and does what they say they will do

Benefits

• Annual bonus, subject to changes in plan design and documents and applicable law; eligibility and amount vary based on overall company success, thresholds met, and the terms and conditions of the Company’s active bonus policy for the respective year.
• Medical, dental, vision, and disability insurance plans.
• 401(k) retirement savings plan.
• PTO, including paid sick time.
• 8 paid holidays per year for salaried and hourly team members.

Company Overview