Senior Enterprise Customer Success Manager – AI‑Powered Marketing Solutions for Multi‑Location Brands
About brighthush
brighthush is a trailblazer in AI‑driven marketing technology, empowering multi‑location businesses to unlock unprecedented digital visibility, customer engagement, and revenue growth. Our proprietary Genius AI™ platform and suite of Genius Agents™ deliver a first‑of‑its‑kind digital workforce that can handle the workload of 1,000 local marketers™—enabling brands to scale faster, smarter, and more sustainably than ever before.
Recognized by Fast Company as one of the World’s Most Innovative Companies, brighthush serves nearly 1,000 top brands—including industry leaders in automotive, retail, education, and professional services—to automate and optimize local marketing tasks across every location. Founded in 2012 and backed by leading strategic investors, we are redefining how multi‑location brands manage and scale their marketing efforts.
At brighthush, we believe that customer success is the engine of growth. Our mission is to partner with our enterprise customers to drive adoption, expansion, and lasting value through data‑driven insights, proactive support, and strategic guidance. If you thrive in a fast‑paced, collaborative environment where your ideas shape the future of marketing technology, we want you on our team.
Your Role and Impact
As a Senior Enterprise Customer Success Manager at brighthush, you will be the strategic account leader for our most valuable customers. You will own the entire customer lifecycle—from onboarding to expansion—ensuring that each enterprise client realizes maximum ROI from our AI‑powered solutions. Your influence will extend across sales, product, engineering, finance, and operations, positioning you as a trusted advisor to C‑suite executives and a catalyst for revenue growth.
In this role, you will:
- Lead proactive churn‑mitigation initiatives, identifying risk factors before they become problems and implementing tailored retention strategies.
- Drive revenue expansion by uncovering upsell and cross‑sell opportunities, collaborating with sales and product teams to create customized roadmaps.
- Build and nurture deep, strategic relationships with key stakeholders at each customer organization, becoming the go‑to expert on all things brighthush.
- Serve as a mentor and coach to junior customer success team members, sharing best practices and fostering a culture of continuous improvement.
- Analyze lifecycle metrics, develop insights, and translate data into actionable plans that improve onboarding, enablement, adoption, and retention.
- Collaborate with cross‑functional teams to orchestrate large‑scale initiatives, ensuring seamless delivery and alignment with customer objectives.
- Represent brighthush at industry events, webinars, and executive roundtables, positioning our brand as a thought leader in AI‑powered local marketing.
Key Responsibilities
- Strategic Account Leadership – Own the end‑to‑end customer journey for a portfolio of enterprise accounts, ensuring alignment with business goals and product capabilities.
- Churn Prevention & Retention – Monitor health scores, usage patterns, and satisfaction metrics; develop and execute proactive plans to mitigate churn risk.
- Revenue Growth & Expansion – Identify upsell, cross‑sell, and renewal opportunities; collaborate with sales to close expansion deals and secure long‑term contracts.
- Customer Advocacy & Relationship Building – Act as the primary advocate for customers within brighthush, translating their needs into product enhancements and service improvements.
- Data‑Driven Insight Generation – Leverage analytics tools to surface trends, forecast outcomes, and recommend strategic actions that drive adoption and ROI.
- Team Leadership & Mentorship – Coach junior team members, share knowledge, and foster a high‑performance culture focused on customer success.
- Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, Finance, and Operations to deliver integrated solutions and ensure customer satisfaction.
- Executive Engagement – Build and maintain relationships with C‑suite executives, presenting insights, ROI reports, and strategic recommendations.
- Continuous Improvement – Identify process gaps, propose enhancements, and champion best practices across the customer success organization.
Essential Qualifications
- 8+ years of enterprise‑level customer success experience, preferably in SaaS or marketing technology.
- Proven track record of driving customer outcomes, revenue growth, and retention for large, complex accounts.
- Strong analytical mindset with the ability to interpret data, identify trends, and translate insights into action.
- Excellent communication and presentation skills, capable of engaging C‑level executives and cross‑functional teams.
- Demonstrated ability to mentor and develop junior team members.
- Self‑motivated, results‑driven, and highly organized with a passion for delivering exceptional customer experiences.
- Experience in local marketing, social media management, or reputation management is highly desirable.
- Remote work experience and the ability to thrive in a fully distributed environment.
Preferred Qualifications
- Experience in SaaS, local search, social media management, or enterprise software.
- Fluency in French, Spanish, or German.
- Background in data science or analytics, with proficiency in tools such as Tableau, Looker, or Power BI.
- Knowledge of marketing automation platforms and digital marketing best practices.
Skills & Competencies
- Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s product roadmap.
- Customer‑Centric Mindset – Passion for understanding customer pain points and delivering tailored solutions.
- Relationship Management – Proven skill in building trust and credibility with stakeholders at all levels.
- Data Analysis – Strong quantitative skills, comfortable working with dashboards, metrics, and KPIs.
- Project Management – Experience managing multiple initiatives simultaneously with clear timelines and deliverables.
- Collaboration – Comfortable working cross‑functionally, influencing without authority, and driving consensus.
- Adaptability – Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as our technology. As a Senior Enterprise Customer Success Manager, you will:
- Progress to a Director or VP of Customer Success role, overseeing a larger portfolio and shaping the organization’s strategy.
- Lead cross‑functional initiatives that influence product development, go‑to‑market strategy, and global expansion.
- Participate in executive leadership meetings, contributing to company‑wide decisions.
- Access continuous learning resources, including industry conferences, certifications, and internal knowledge sharing sessions.
- Benefit from a mentorship program that pairs you with senior leaders across the organization.
Work Environment & Culture
brighthush is a fully remote, distributed team that values flexibility, autonomy, and collaboration. Our culture is built on:
- Innovation – We encourage experimentation, data‑driven decision making, and creative problem solving.
- Transparency – Open communication, shared goals, and real‑time feedback are the norms.
- Inclusivity – Diverse perspectives are celebrated, and every voice is heard.
- Work‑Life Balance – Flexible schedules, generous paid time off, and wellness initiatives support your well‑being.
- Community – Regular virtual coffee chats, hackathons, and social events keep our global team connected.
Compensation & Benefits
We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush.
- Base Salary – $105,000 – $150,000 CAD (commensurate with experience).
- Commission & Bonus – Performance‑based incentives tied to customer expansion and retention metrics.
- Health & Wellness – Comprehensive medical, dental, and vision coverage; wellness stipend; mental health resources.
- Retirement – 401(k) plan with employer match.
- Paid Time Off – Flexible PTO, quarterly wellness days, and paid holidays.
- Professional Development – Annual budget for conferences, courses, and certifications.
- Technology Allowance – Home office stipend and equipment upgrades.
- Employee Engagement – Virtual team‑building events, recognition programs, and a culture of continuous feedback.
How to Apply
If you are ready to join a forward‑thinking company that is reshaping the future of local marketing, we invite you to apply today. Submit your resume, cover letter, and any relevant portfolio or case studies that demonstrate your impact in customer success.
We are hiring on an urgent basis and will review applications on a rolling basis. Join brighthush and help us empower brands to thrive in the digital age.