Senior Customer Program Manager – AI Infrastructure & Power Systems – Driving Customer Success & Program Execution at brighthush

About brighthush

brighthush is a trailblazing AI infrastructure company that is redefining how data centers consume and manage power. By marrying cutting‑edge AI with power‑system engineering, we empower operators to unlock hidden capacity, reduce energy waste, and accelerate the deployment of AI workloads. Our proprietary platform, built on a custom brighthush module, brings real‑time visibility and dynamic power‑flow control to the most demanding AI data centers. With a decade of experience in the electric grid, we now extend that expertise to the AI ecosystem, helping our customers achieve higher performance, lower cost, and greater sustainability.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is changing the future of AI infrastructure. We value collaboration, adaptability, and a relentless focus on customer success. Whether you’re a seasoned program manager or a rising star, you’ll find opportunities to shape the direction of our products, influence industry standards, and grow your career in a fast‑paced, high‑impact environment.

Key Responsibilities

• Customer Program Leadership – Serve as the single point of accountability for all brighthush customer programs, from initial evaluation through pilot deployment, design win, and long‑term adoption.
• Integrated Project Planning – Develop and maintain comprehensive project plans that align Engineering, Product, and Operations. Track status, risks, and dependencies, and proactively drive resolution.
• Trusted Advisor Relationships – Build and nurture relationships with customer stakeholders at technical, business, and executive levels. Translate complex requirements into actionable internal deliverables.
• Cross‑Functional Coordination – Facilitate joint planning sessions and program update meetings with customers and internal teams. Ensure seamless collaboration across Sales, Solutions Architecture, Engineering, Product Management, and Customer Success.
• Change & Risk Management – Manage change control, scope, cost, and schedule integrity. Identify risks early, develop mitigation strategies, and provide clear escalation paths with context and recommended solutions.
• Performance & KPI Tracking – Define, monitor, and report on key performance indicators such as adoption rates, performance improvements, and ROI. Communicate progress to both internal stakeholders and customers.
• Transition to Operational Excellence – Work closely with Customer Success and Support to ensure a smooth handover from pilot to production, guaranteeing long‑term customer satisfaction.
• Stakeholder Communication – Produce executive‑level updates, status reports, and program plans. Maintain transparency with customers and internal teams throughout all phases of the engagement.

Essential Qualifications

• 4+ years of experience in program or project management, with a proven track record of managing timelines, risks, and reporting in technology or hardware‑adjacent environments.
• Strong customer communication and stakeholder management skills, with the ability to align technical execution with business outcomes.
• Demonstrated success navigating cross‑functional teams and driving accountability across Sales, Solutions Architecture, Engineering, and Product.
• Working knowledge of data center operations, AI/ML systems, or edge computing environments.
• Understanding of solution integration lifecycles, including evaluation, proof‑of‑concept, deployment, and scale.
• Excellent written and verbal communication skills, including experience producing status reports, program plans, and executive‑level updates.
• Bachelor’s degree in a related field or equivalent practical experience in program management, technical account management, or customer‑facing technical roles.
• Willingness to travel up to 30% for on‑site customer engagements, pilot deployments, and program reviews.

Preferred Qualifications (Nice to Have)

• Hands‑on experience with project management software such as Jira, Smartsheet, or MS Project.
• Proficiency with collaboration tools such as Slack, Teams, and Confluence.
• Experience with CRM, KPI, and reporting/telemetry dashboards such as HubSpot or Grafana.
• Prior experience supporting pilot or early‑access programs for hardware/software co‑designed products.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen – Strong data‑driven decision making and KPI analysis.
• Communication Excellence – Clear, concise, and persuasive communication across all levels.
• Problem‑Solving – Creative solutions to complex technical and business challenges.
• Adaptability – Thrive in a fast‑moving, evolving environment.
• Leadership & Influence – Inspire cross‑functional teams without formal authority.
• Customer‑Centric Mindset – Deep empathy for customer needs and a passion for delivering value.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology we build. As a Customer Program Manager, you’ll have the chance to:

• Lead larger, more complex programs and transition into senior program or product management roles.
• Collaborate with world‑class engineers and data scientists, gaining exposure to cutting‑edge AI and power‑system technologies.
• Participate in industry conferences, workshops, and technical forums, positioning you as a thought leader.
• Access continuous learning resources, including certifications in project management, AI fundamentals, and data center operations.
• Mentor junior team members and contribute to the growth of brighthush’s talent pipeline.

Work Environment & Company Culture

brighthush fosters a culture that is:

• Inclusive & Diverse – We celebrate differences and create a welcoming environment for all.
• Collaborative & Transparent – Open communication, shared goals, and collective ownership.
• Mission‑Driven – Every project contributes to our vision of sustainable, high‑performance AI infrastructure.
• Flexible & Remote‑Friendly – Work from anywhere in the United States with a flexible schedule and generous paid time off.
• Growth‑Focused – Continuous learning, mentorship, and clear career progression.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $140,000 – $190,000, commensurate with experience and skill set.
• Equity: Stock options that align your success with the company’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement: 401(k) plan with employer match.
• Paid Time Off: Flexible PTO policy to support work‑life balance.
• Professional Development: Budget for certifications, conferences, and training.
• Remote Work: Fully remote role with support for home‑office setup.

Our Commitment to Diversity & Inclusion

brighthush is dedicated to building a diverse and inclusive workplace. We provide equal employment opportunities without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, medical condition, pregnancy, genetics, marital status, or veteran status. We actively foster an environment that is welcoming, supportive, affirming, and respectful.

How to Apply

Ready to take the next step in your career and help shape the future of AI infrastructure? Click the link below to submit your application and join the brighthush team.