Remote Italian‑Speaking Customer Service & Sales Specialist – Travel & Hospitality – Join brighthush

About brighthush

brighthush is a forward‑thinking travel and hospitality platform that connects travelers with unforgettable experiences around the globe. Our mission is to make every journey seamless, personalized, and memorable. By blending cutting‑edge technology with a passion for customer delight, we empower travelers to explore the world with confidence and ease. As a rapidly expanding company, we are committed to fostering a culture of innovation, collaboration, and continuous learning. If you thrive in a dynamic, customer‑centric environment and want to be part of a team that is redefining the travel industry, brighthush is the place for you.

Why This Role Matters

As a Remote Italian‑Speaking Customer Service & Sales Specialist, you will be the first point of contact for our Italian‑speaking travelers. Your role will shape the customer experience from the moment they reach out to the moment they book their next adventure. You will not only resolve inquiries and issues but also upsell travel packages, ensuring that every interaction adds value to both the customer and brighthush’s growth objectives. This position is ideal for a bilingual professional who loves travel, excels in sales, and enjoys solving problems in a fast‑paced environment.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer inquiries via phone, email, live chat, and social media in Italian and English. Provide timely, accurate, and courteous responses that reflect brighthush’s brand voice.
• Travel Service Expertise: Offer detailed information about flight bookings, hotel reservations, tours, and travel insurance. Guide customers through the booking process, ensuring all details are captured correctly.
• Issue Resolution: Diagnose and resolve customer complaints, cancellations, and payment disputes. Escalate complex issues to the appropriate teams while maintaining a high level of customer satisfaction.
• Sales & Upselling: Identify opportunities to cross‑sell and upsell travel products. Use consultative selling techniques to recommend upgrades, add‑ons, and exclusive packages that enhance the customer’s travel experience.
• Data Management: Maintain accurate records in the CRM system, including customer interactions, sales activities, and follow‑up tasks. Ensure data integrity and confidentiality at all times.
• Shift Flexibility: Work rotational shifts, including evenings, weekends, and holidays, to cover the full 24/7 service window required by our global clientele.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process improvements that elevate service quality and operational efficiency.

Essential Qualifications

• Language Proficiency: Native or near‑native fluency in Italian (C1 level) and strong command of English (B2 or higher) in both written and spoken forms.
• Sales Experience: Minimum of 2 years in a customer‑facing sales role, preferably within travel, hospitality, or a related industry. Proven track record of meeting or exceeding sales targets.
• Experience in customer service, call center, or help desk environments, with a focus on problem resolution and customer satisfaction.
• Strong communication skills, with the ability to convey complex information clearly and persuasively.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Valid EU passport, Portuguese residence card, or a job‑seeker visa that allows you to work legally in Portugal.
• Ability to work flexible, rotational shifts, including nights, weekends, and public holidays.

Preferred Qualifications

• Experience with travel booking engines, GDS systems, or airline/hotel reservation platforms.
• Knowledge of European travel regulations, visa requirements, and health & safety guidelines.
• Previous remote work experience with a strong self‑management and time‑management skill set.
• Multilingual abilities beyond Italian and English (e.g., Spanish, French, German).
• Certifications in customer service excellence or sales methodologies (e.g., SPIN Selling, Challenger Sale).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Analytical thinking and a proactive approach to identifying and resolving issues.
• Sales Acumen: Ability to understand customer needs and match them with the right travel solutions.
• Adaptability: Comfortable working in a fast‑changing environment with evolving processes and technologies.
• Team Collaboration: Strong interpersonal skills to collaborate with cross‑functional teams such as marketing, operations, and product development.
• Data‑Driven Decision Making: Comfortable interpreting metrics and using data to improve performance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Sales Specialist, you will have the opportunity to progress into roles such as Senior Account Manager, Sales Lead, or Customer Experience Manager. We invest in continuous learning through:

• Monthly training workshops covering sales techniques, product knowledge, and customer service best practices.
• Access to an online learning portal with courses on travel industry trends, digital tools, and soft skills.
• Mentorship programs pairing you with experienced leaders in the organization.
• Annual performance reviews that identify growth opportunities and set personalized development plans.

Work Environment & Culture at brighthush

Even though this role is fully remote, you will be part of a vibrant, collaborative team that values transparency, creativity, and work‑life balance. Our culture is built on:

• Flexibility: Work from anywhere in Portugal, with a flexible schedule that respects your personal commitments.
• Inclusivity: A diverse workforce that celebrates different backgrounds, perspectives, and ideas.
• Innovation: A culture that encourages experimentation and rewards innovative solutions.
• Community: Regular virtual team gatherings, hackathons, and social events to strengthen bonds.
• Wellness: Access to mental health resources, wellness apps, and an annual wellness stipend.

Compensation, Perks & Benefits

While the exact salary will be commensurate with experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based bonuses tied to sales and customer satisfaction metrics.
• Health insurance coverage for you and your dependents.
• Paid time off, including vacation days, public holidays, and sick leave.
• Annual remote‑work stipend to cover home office setup and internet costs.
• Professional development budget for courses, certifications, and conferences.
• Employee referral program with attractive rewards.
• Access to a company‑wide digital platform for learning, collaboration, and social engagement.

How to Apply

If you are passionate about travel, fluent in Italian, and eager to drive sales while delivering world‑class customer service, we want to hear from you! Submit your resume and a brief cover letter outlining your relevant experience and why you would thrive at brighthush. Click the link below to apply directly through our career portal.

Apply to brighthush Today

Join brighthush – Where Every Journey Starts with Exceptional Service

At brighthush, we don’t just sell travel; we create unforgettable memories. By joining our team, you will play a pivotal role in shaping the experiences of travelers worldwide. Embrace the opportunity to grow, innovate, and make a real impact in a company that values your voice and your expertise. Apply now and become part of a future where travel is accessible, enjoyable, and unforgettable for everyone.