Senior Customer Proposal Strategist – FOLIO Library Platform & Cloud‑Native SaaS Solutions Expert Driving Digital Transformation, Strategic Partnerships, and Innovation for Academic Libraries at brighthush

About brighthush and the Future of Library Technology

brighthush is more than a vendor; we are a catalyst for the next wave of knowledge discovery. With a legacy that spans over two decades, we evolved from a boutique discovery engine into a full‑stack ecosystem that powers discovery tools, integrated library systems, and cloud‑native SaaS solutions. Our mission is simple yet profound: to make knowledge accessible whenever and wherever it is needed. We partner with universities, research libraries, and public institutions worldwide, enabling scholars, students, and the public to access reliable, relevant information anytime, anywhere.

Today’s libraries face unprecedented challenges—migrating legacy infrastructures to the cloud, integrating AI‑driven discovery engines, and navigating complex data‑privacy regulations. brighthush is uniquely positioned to help institutions overcome these hurdles with scalable, secure, and user‑centric solutions. By combining open‑source innovation with enterprise‑grade support, we empower libraries to transform their services, streamline workflows, and deliver richer experiences to their communities.

Why Join brighthush?

• Impactful Work – Your contributions will shape how millions of researchers worldwide discover and engage with information.
• Innovative Culture – We champion experimentation, encourage cross‑functional collaboration, and reward creative problem‑solving.
• Career Growth – From mentorship programs to leadership training, we invest in your professional development.
• Flexible Work Model – Choose a hybrid or fully remote arrangement that fits your lifestyle.
• Competitive Compensation & Benefits – Comprehensive health plans, retirement savings, paid parental leave, and more.

Position Overview

As a Senior Customer Proposal Strategist at brighthush, you will be the linchpin in translating complex library requirements into compelling, technically accurate proposals. Your expertise will guide institutions through the decision‑making process, ensuring that our FOLIO Library Services Platform and related SaaS solutions meet—and exceed—their needs. You will collaborate with sales, product, implementation, and support teams to deliver proposals that resonate with clients and win business.

Key Responsibilities

• Proposal Development – Craft clear, customer‑focused responses to RFPs, RFIs, RFQs, and other procurement documents for the FOLIO platform and associated SaaS offerings.
• Requirements Analysis – Deep‑dive into customer requests to identify gaps, clarify ambiguities, and determine where subject‑matter expertise is required.
• Research & Knowledge Management – Stay current on FOLIO capabilities, library workflows, integration points, and implementation strategies. Maintain a living repository of reusable content that evolves with product updates.
• Project Coordination – Lead proposal projects from initial review through final submission. Manage timelines, assign tasks, coordinate stakeholder follow‑ups, and ensure deliverables meet quality standards.
• Cross‑Functional Collaboration – Partner with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other experts to address complex functional and technical requirements.
• Content Quality Assurance – Review proposals for accuracy, consistency, compliance, grammar, and overall impact. Ensure alignment with brand voice and customer expectations.
• Continuous Improvement – Identify opportunities to streamline proposal processes, enhance content libraries, and incorporate best practices.
• Stakeholder Engagement – Act as the primary point of contact for internal teams and external partners during the proposal lifecycle, fostering strong relationships and ensuring alignment.
• Data‑Driven Decision Making – Analyze proposal performance metrics, client feedback, and market trends to refine strategies and improve win rates.

Essential Qualifications

• Minimum of 2 years’ experience in a sales or corporate environment with a proven track record of high‑quality written communication.
• Strong research, project coordination, and proposal development skills.
• Demonstrated ability to manage multiple projects simultaneously, coordinating deliverables across diverse stakeholders.
• Excellent written and verbal communication skills, with an eye for detail and a knack for translating technical jargon into customer‑friendly language.
• Proficiency with Microsoft Office Suite, proposal management tools, and cloud collaboration platforms.
• Experience with agile project management methodologies is a plus.

Preferred Qualifications (What Sets You Apart)

• Graduate degree in Library Science, Information Science, or a related field.
• Hands‑on experience implementing or migrating to an integrated library system or library services platform.
• Professional experience as a systems librarian, technical services librarian, electronic resources librarian, implementation librarian, or similar role.
• Direct involvement in responding to RFPs, RFIs, or other formal procurement documents.
• Familiarity with the FOLIO open‑source library platform and its ecosystem.
• Knowledge of data‑privacy regulations (e.g., GDPR, CCPA) and information‑security best practices.
• Experience with cloud‑native SaaS solutions and API integrations.

Core Skills & Competencies

• Analytical Thinking – Ability to dissect complex requirements and synthesize actionable insights.
• Customer‑Centric Mindset – Deep empathy for library workflows and a passion for delivering solutions that drive real value.
• Project Management – Proven track record of meeting deadlines, managing resources, and coordinating cross‑functional teams.
• Technical Fluency – Comfortable navigating library systems, APIs, and integration points.
• Communication Excellence – Clear, concise, and persuasive writing tailored to diverse audiences.
• Adaptability – Thrive in a fast‑moving environment, pivoting priorities as customer needs evolve.
• Collaboration & Influence – Ability to build consensus and influence stakeholders across the organization.
• Strategic Vision – Understand market dynamics and anticipate future library technology trends.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Proposal Strategist, you will:

• Lead high‑impact projects that shape the future of library technology.
• Mentor junior proposal writers, fostering a culture of knowledge sharing.
• Participate in cross‑departmental initiatives, gaining exposure to product development, sales strategy, and technical support.
• Attend industry conferences, webinars, and training sessions to stay ahead of emerging trends.
• Earn certifications in project management (PMP, Agile), library systems, or cloud technologies.
• Progress into senior leadership roles such as Proposal Director, Solutions Architect, or Product Manager.
• Contribute to thought leadership pieces, white papers, and case studies that position brighthush as an industry authority.

Work Environment & Company Culture

brighthush champions a hybrid work model that balances remote flexibility with in‑person collaboration. For roles not designated as onsite, employees within a 30‑mile radius of our hub offices (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to attend one onsite day per week for team syncs and collaboration. Those outside this radius enjoy fully remote work.

Our culture is built on:

• Inclusivity – We celebrate diverse perspectives and foster an environment where every voice is heard.
• Innovation – Continuous experimentation and a willingness to challenge the status quo.
• Collaboration – Cross‑functional teams work together to solve complex problems.
• Transparency – Open communication channels and clear decision‑making processes.
• Work‑Life Balance – Flexible schedules, generous PTO, and support for personal commitments.
• Community Engagement – Volunteer opportunities, sponsorships, and partnerships with local libraries and educational institutions.

Compensation & Benefits

Competitive salary range: $60,240 – $86,060 per year, commensurate with experience, skills, and location. In addition to base pay, brighthush offers:

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending accounts for health and dependent care.
• 401(k) retirement plan with company match.
• Paid parental leave and generous paid time off (PTO).
• Annual holidays and company‑wide shutdowns.
• Mentorship and leadership development programs.
• Access to a robust learning platform with courses in technology, leadership, and industry trends.
• Wellness initiatives, including virtual fitness classes and mental health resources.
• Employee referral bonuses and performance incentives.
• Technology stipend for home office setup.

How to Apply

Ready to make a tangible impact on the future of library technology? Submit your application through our careers portal and join a team that values innovation, collaboration, and continuous learning.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, sex, pregnancy status, age, national origin, ancestry, ethnicity, religion, creed, sexual orientation, gender identity, veteran status, or disability.

We look forward to welcoming you to brighthush, where your expertise will help shape the next generation of library solutions.