Seasoned Front‑End Customer Experience Coordinator – Full‑Time, Flexible Schedule – Champion Retail Service Excellence, Drive Loyalty, and Lead High‑Performing Teams at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how shoppers experience premium fashion, home décor, and lifestyle products. With a footprint that spans over 1,000 high‑traffic stores across the United States, we combine unbeatable value with an uncompromising commitment to customer delight. Our stores are more than retail spaces; they are vibrant hubs where style meets affordability, and where every interaction is crafted to leave a lasting impression.

At the heart of brighthush lies a culture that prizes diversity, collaboration, and continuous learning. We empower our associates to bring fresh ideas to the table, to own their roles, and to grow both personally and professionally. Our mission is simple yet powerful: to give every shopper an unforgettable experience while offering our associates a career path that fuels growth, sparks creativity, and nurtures personal development.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a dynamic ecosystem that rewards initiative, celebrates innovation, and nurtures talent. Here’s what sets us apart:

• Impactful Work: Your daily actions directly influence customer satisfaction, store performance, and brand perception. Every smile you help create is a testament to your contribution.
• Clear Advancement Path: From associate to team leader, store manager, and beyond, our transparent ladder is backed by structured training, mentorship, and real‑world experience.
• Inclusive Culture: We celebrate individuality and foster an environment where every voice is heard and valued. Diversity is not just a buzzword—it’s a core value that drives our creativity and resilience.
• Competitive Compensation: Starting pay ranges from $15.00 to $15.50 per hour, with opportunities for overtime, bonuses, and performance incentives.
• Comprehensive Benefits: Health, dental, vision, 401(k) plans, paid time off, and a host of discounts on merchandise, childcare, and more.
• Flexibility: We understand the importance of work‑life balance and offer flexible scheduling, including nights and weekends, to accommodate both our customers and our associates.

Position Overview

As the Front‑End Customer Experience Coordinator at brighthush Store 1181 in Bradenton, FL, you will lead a team of front‑end associates to deliver outstanding customer service, uphold store standards, and drive loyalty program enrollment. Your role is pivotal in creating a welcoming environment that encourages repeat visits and fosters brand loyalty.

In this role, you will blend operational excellence with a customer‑first mindset, ensuring that every guest leaves the store feeling valued, informed, and eager to return. You will be the face of the store, the voice of the brand, and the catalyst for continuous improvement.

Key Responsibilities

• Team Leadership & Scheduling: Oversee a group of front‑end associates, assign registers, coordinate breaks, and ensure coverage during peak periods. Use data‑driven insights to optimize staffing and reduce wait times.
• Customer Service Excellence: Model courteous, proactive service; engage with customers, resolve concerns swiftly, and promote the brighthush loyalty program. Conduct regular customer feedback loops to identify improvement opportunities.
• Store Presentation & Merchandising: Maintain a clean, organized, and visually appealing sales floor in accordance with corporate standards. Collaborate with the visual merchandising team to showcase seasonal displays and promotional signage.
• Training & Development: Mentor new hires and existing associates on customer interaction techniques, product knowledge, and POS operations. Deliver onboarding sessions and ongoing coaching to elevate team performance.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize achievements to keep the team motivated. Conduct performance reviews and develop individualized improvement plans.
• Operational Oversight: Ensure compliance with labor laws, company policies, and safety protocols. Manage shrink reduction initiatives, monitor cash handling procedures, and maintain accurate inventory counts.
• Communication & Collaboration: Serve as the primary liaison between front‑end staff and store management, relaying priorities, updates, and concerns. Facilitate cross‑departmental collaboration to align front‑end operations with merchandising, marketing, and loss prevention.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase sales. Lead initiatives such as “Speed of Service” projects, loyalty enrollment drives, and seasonal promotions.
• Additional Duties: Perform other tasks as assigned by management to support store objectives, including event coordination, community outreach, and special projects.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising principles and visual display techniques.
• Excellent communication and interpersonal skills, with a keen eye for detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency with point‑of‑sale (POS) systems and basic computer literacy.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail setting with a proven track record of meeting or exceeding sales targets.
• Background in training or coaching associates, with demonstrable success in improving team performance.
• Knowledge of safety and compliance standards relevant to retail operations.
• Proficiency in multiple languages is a plus, enhancing communication with a diverse customer base.

Skills & Competencies

• Leadership: Inspires and guides a team toward shared goals, fostering a culture of accountability and collaboration.
• Customer‑Centric Mindset: Prioritizes customer satisfaction and loyalty, turning interactions into memorable experiences.
• Problem‑Solving: Quickly addresses issues and implements effective solutions, ensuring minimal disruption to service.
• Organizational Ability: Manages time, resources, and priorities efficiently, balancing multiple tasks with precision.
• Adaptability: Thrives in dynamic environments and embraces change, staying agile in the face of evolving demands.
• Collaboration: Works seamlessly with peers, supervisors, and cross‑functional teams to achieve common objectives.
• Technology Savvy: Comfortable using POS systems, inventory tools, and basic office software, with a willingness to learn new platforms.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. Starting as a Front‑End Customer Experience Coordinator, you can progress to roles such as:

• Front‑End Supervisor
• Store Manager
• Assistant Store Manager
• Regional Manager
• Corporate Training Specialist
• Operations Analyst
• Retail Strategy Consultant

We provide structured training programs, mentorship, and access to online learning platforms to help you acquire new skills and advance your career. Whether you aspire to lead a store, specialize in operations, or transition to a corporate role, brighthush supports your professional journey with:

• On‑the‑job training modules covering sales, inventory, and leadership.
• Mentorship from seasoned managers who share insights and guidance.
• Annual leadership development workshops and certifications.
• Opportunities to participate in cross‑functional projects that broaden your skill set.
• Clear performance metrics that align with promotion criteria.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and energetic atmosphere. Our associates are encouraged to bring fresh ideas, take ownership of their roles, and contribute to a culture of continuous improvement. We celebrate achievements through recognition programs, team events, and community outreach initiatives. Our core values—Integrity, Innovation, Inclusion, and Impact—guide every decision and interaction.

Compensation & Benefits

Starting hourly pay ranges from $15.00 to $15.50, depending on experience and qualifications. In addition to competitive wages, brighthush offers:

• Health, dental, and vision insurance plans for you and your family.
• 401(k) retirement plan with company match to help you build a secure future.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount on merchandise and services, plus exclusive access to sales events.
• Childcare and pet insurance discounts, supporting your personal life.
• Employee assistance programs (EAP) and wellness resources, including mental health support.
• Opportunities for overtime and performance bonuses, rewarding your hard work.
• Professional development stipends and tuition reimbursement for courses that enhance your career.

Location & Schedule

brighthush Store 1181 – 1181 Bradenton, FL. The role requires a flexible schedule, including nights, weekends, and holidays, to meet the needs of our customers and store operations. We value work‑life balance and provide scheduling tools that help you plan your time effectively.

How to Apply

Ready to make a difference in the retail experience? Submit your application through the brighthush careers portal or contact your brighthush representative for more information. We look forward to welcoming you to our team!

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brighthush Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Reasonable Accommodations

brighthush provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If you require an accommodation during the application process, please let us know.

Contact Information

For questions about this role or the application process, reach out to your brighthush representative. We’re excited to hear from you!