Senior Customer Quality Engineer – Global Product Excellence & Continuous Improvement Lead for Advanced Semiconductor Materials & Process Innovation at brighthush – Championing Quality, Innovation, and Customer Success in High‑Tech Materials

About brighthush

brighthush is a pioneering force in the semiconductor materials arena, redefining the boundaries of microelectronics, 5G, artificial intelligence, and the next wave of digital transformation. With a portfolio that spans cutting‑edge materials and advanced process technologies, we empower partners worldwide to achieve unprecedented performance, reliability, and sustainability. Innovation is not a buzzword at brighthush—it is the foundation of everything we do. Our mission is simple yet ambitious: deliver the highest quality materials that enable the world’s most transformative technologies.

Why brighthush is the Ideal Place for Your Next Career Move

When you join brighthush, you become part of a global, high‑velocity team that thrives on curiosity, collaboration, and a relentless pursuit of excellence. We celebrate diversity, encourage creative problem‑solving, and reward initiative. Whether you’re a seasoned engineer or a rising star, you’ll find a culture that nurtures growth, offers challenging projects, and provides the tools you need to succeed.

Our hybrid work model blends remote flexibility with collaborative hubs in Bernin and France, giving you the freedom to work where you’re most productive while still fostering face‑to‑face collaboration. We invest heavily in state‑of‑the‑art virtual collaboration tools, robust digital infrastructure, and continuous learning platforms that keep you at the forefront of industry trends.

Role Overview

As the Senior Customer Quality Engineer, you will be the linchpin between our customers and the engineering teams that deliver world‑class semiconductor materials. You will lead root‑cause investigations, drive continuous improvement initiatives, and translate customer insights into tangible product enhancements. Your work will directly influence the reliability and performance of the next generation of microelectronics, ensuring that brighthush remains the partner of choice for industry leaders.

Key Responsibilities

• Product Anomaly Analysis: Lead comprehensive root‑cause investigations for customer‑reported defects, employing advanced statistical tools, failure‑mode analysis, and material characterization to pinpoint underlying issues.
  • Design and execute experiments to isolate variables.
  • Collaborate with R&D to validate hypotheses.
  • Document findings in detailed technical reports.
• Customer Response Coordination: Serve as the primary liaison between brighthush and our global customer base, ensuring timely, transparent communication and resolution of quality concerns.
  • Maintain a customer communication log.
  • Facilitate cross‑functional meetings to align on corrective actions.
  • Provide status updates to senior leadership.
• Continuous Improvement Leadership: Champion Kaizen and Six Sigma initiatives across the supply chain, driving process optimization, cost reduction, and defect elimination.
  • Develop and implement improvement roadmaps.
  • Track KPI progress and report on ROI.
  • Mentor teams on continuous improvement methodologies.
• Cross‑Functional Collaboration: Partner with R&D, manufacturing, supply‑chain, and regulatory teams to translate customer feedback into actionable product enhancements.
  • Facilitate design reviews and quality gate meetings.
  • Ensure alignment with regulatory requirements.
  • Coordinate with marketing to communicate improvements to the market.
• Data‑Driven Decision Making: Develop and maintain dashboards, trend analyses, and KPI reports that inform senior leadership and guide strategic initiatives.
  • Leverage tools such as Tableau, Power BI, and Minitab.
  • Identify emerging quality trends and propose mitigation strategies.
  • Present findings in executive briefings.
• International Travel: Conduct on‑site visits to key customer facilities 1–2 times per quarter to perform quality audits, training sessions, and collaborative problem‑solving.
  • Prepare audit checklists and scoring rubrics.
  • Deliver workshops on best practices.
  • Build lasting relationships with customer teams.
• Documentation & Compliance: Prepare detailed investigation reports, CAPA plans, and regulatory submissions in accordance with ISO 9001, IATF 16949, and other industry standards.
  • Ensure all documentation meets audit readiness.
  • Coordinate with regulatory affairs to secure approvals.
• Mentorship & Knowledge Transfer: Coach junior engineers and quality analysts, fostering a culture of continuous learning and technical excellence.
  • Conduct regular knowledge‑sharing sessions.
  • Develop training materials and SOPs.
• Strategic Planning: Contribute to the development of long‑term quality strategies, aligning them with business objectives and market demands.
  • Participate in strategic planning workshops.
  • Translate market insights into quality roadmaps.
• Risk Management: Identify potential quality risks early, develop mitigation plans, and monitor their effectiveness across product lines.
  • Maintain a risk register.
  • Conduct risk assessments during product launches.

What Makes This Role Stand Out

Unlike many quality engineering positions that focus on internal processes, this role places you at the front lines of customer interaction and global product strategy. You’ll have the opportunity to shape the future of semiconductor materials by turning customer insights into tangible product improvements, all while leading cross‑functional teams that span continents. The role offers a unique blend of technical depth, strategic influence, and customer‑centric impact.

Essential Qualifications

• Education: Master’s degree (Bac+5) in Engineering, Materials Science, or a related discipline.
• Experience: Minimum 5 years of progressive responsibility in a demanding industrial sector such as microelectronics, automotive, chemistry, or aeronautics.
• Analytical Proficiency: Advanced skills in statistical analysis, failure‑mode and effects analysis (FMEA), and root‑cause investigation.
• Leadership & Coordination: Proven ability to lead cross‑functional teams, manage stakeholder expectations, and drive consensus.
• International Client Relations: Demonstrated experience working with global customers, including fluency in English (C1) and French.
• Travel Flexibility: Willingness to travel internationally 1–2 times per quarter.
• Communication: Excellent written and verbal communication skills in both French and English.
• Project Management: Experience managing multiple concurrent projects with clear deliverables and timelines.

Preferred Qualifications

• Experience with semiconductor material testing and characterization techniques.
• Knowledge of industry standards such as ISO 9001, IATF 16949, and ISO/IEC 17025.
• Familiarity with Six Sigma (Green Belt or Black Belt) or equivalent continuous improvement methodologies.
• Prior exposure to remote work environments and virtual collaboration tools.
• Fluency in additional languages (e.g., German, Spanish) is a plus.
• Experience with data‑visualization platforms such as Tableau or Power BI.
• Background in advanced materials research or process engineering.

Core Skills & Competencies

• Problem‑Solving: Ability to dissect complex quality issues and develop innovative solutions.
• Project Management: Strong organizational skills, with a track record of delivering projects on time and within budget.
• Technical Acumen: Deep understanding of material science, process engineering, and quality control principles.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and building lasting relationships.
• Adaptability: Comfortable navigating fast‑paced, evolving environments and managing multiple priorities.
• Data Literacy: Proficiency in data analysis tools (Excel, Minitab, Tableau) and statistical software.
• Leadership: Ability to inspire and guide cross‑functional teams toward shared goals.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Continuous Learning: Eagerness to stay current with industry trends, emerging technologies, and best practices.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, workshops, and certification courses.
• Internal mobility across engineering, manufacturing, and business functions.
• Clear promotion pathways from Senior Engineer to Lead Engineer, Manager, and Director roles.
• Opportunities to lead high‑impact projects that influence product strategy and market positioning.
• Regular skill‑building sessions, hackathons, and innovation challenges.
• Support for advanced degrees or specialized training through tuition reimbursement.

Work Environment & Culture

Our hybrid model blends remote flexibility with collaborative hubs in Bernin and France. You’ll enjoy:

• State‑of‑the‑art virtual collaboration tools and a robust digital infrastructure.
• Regular town‑hall meetings, innovation challenges, and cross‑departmental hackathons.
• A culture that values transparency, continuous learning, and work‑life balance.
• Inclusive policies that celebrate diversity and foster belonging.
• On‑site wellness facilities, including fitness centers and meditation rooms.
• Flexible working hours to accommodate global teams and personal commitments.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Market‑aligned base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible vacation policy and paid parental leave.
• Employee stock‑option plan to share in our long‑term success.
• Wellness programs, gym memberships, and mental‑health resources.
• Annual professional development budget and tuition reimbursement.
• Company‑sponsored tech stipend for remote work setups.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to elevate your career and make a tangible impact on the future of technology? Submit your application through our careers portal and join a team that values innovation, integrity, and excellence.

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