Senior Customer Quality Engineer – Global Supplier Quality & Continuous Improvement Specialist

About brighthush

brighthush is a trailblazing leader in the manufacturing and supply‑chain industry, renowned for delivering high‑quality, customizable components that power the next generation of engineering solutions. With a robust digital platform that seamlessly integrates an expansive catalog of parts with cutting‑edge manufacturing capabilities, brighthush empowers engineers, procurement teams, and product developers to accelerate innovation from concept to market. Operating across the United States, Canada, and Europe, brighthush partners with some of the most forward‑thinking companies in the Americas, consistently setting new standards for quality, reliability, and customer satisfaction.

Role Overview

As a Senior Customer Quality Engineer at brighthush, you will be the linchpin between our global manufacturing partners and our valued customers. Your mission is to ensure that quality is not just a compliance checkbox but a strategic differentiator that wins orders and builds lasting relationships. You will proactively engage with customers to understand their unique quality expectations, translate those into actionable plans, and coordinate with regional Quality Teams to deliver flawless execution. Your expertise will help brighthush maintain its reputation as a trusted partner that delivers on promises, resolves issues swiftly, and continuously improves processes.

Key Impact Areas

• Customer Advocacy – Act as the voice of the customer within brighthush, ensuring their quality requirements are fully understood and met.
• Process Optimization – Identify and implement improvements across the Quality Management System (QMS) and supplier network to reduce defects and enhance performance.
• Cross‑Functional Leadership – Collaborate with Program Managers, Supplier Quality Engineers, and manufacturing partners to solve complex quality challenges.
• Performance Measurement – Develop and track key performance indicators (KPIs) that reflect the health of customer quality interactions.
• Continuous Improvement – Champion a culture of data‑driven decision making and structured problem solving throughout the organization.

What You Will Be Doing

You will report directly to the Head of Global Quality and will be expected to take ownership of the following responsibilities:

• Review and interpret customer quality requirements, whether documented in supplier quality manuals or gathered through direct interviews, and integrate them into brighthush’s QMS.
• Support Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) activities, including the design and implementation of optimized measurement plans for mechanical parts.
• Ensure consistency of analytical and manufacturing techniques across all manufacturing partners, aligning with regional Supplier Quality Engineers to meet agreed specifications.
• Serve as a subject‑matter expert for Program Managers, providing guidance on problem resolution and fostering structured problem‑solving capabilities within the Program Management team and other functional groups.
• Act as the bridge between customers and regional Quality Teams, facilitating clear communication and rapid resolution of quality issues.
• Identify opportunities for improvement in the QMS and supplier network, leveraging observations and customer feedback.
• Develop and implement performance indicators that provide real‑time insight into customer quality performance.
• Ensure timely, accurate, and complete responses to customer‑initiated Supplier Corrective Action Requests (SCARs).
• Craft compelling narratives that position brighthush’s quality proposition as an order‑winning differentiator.
• Advocate for customers while tactfully managing expectations and pushing back on unreasonable demands.
• Contribute to the continuous improvement of the QMS and support all employees in maintaining QMS compliance.

Essential Qualifications

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related technical field (Master’s preferred).
• Minimum of 3 years of experience in Quality Engineering or Program Management within mechanical part manufacturing.
• Proven experience working in a global organization, influencing colleagues across multiple time zones.
• Full proficiency in GD&T principles and a strong understanding of manufacturing processes such as injection molding, 3D printing, or sheet metal fabrication.
• Deep knowledge of quality principles, metrology, and risk identification & mitigation.
• Data‑driven, detail‑oriented, and pragmatic approach to problem solving.
• Structured problem‑solving skills with a multi‑strategy mindset.
• Six Sigma certification (Green Belt or Black Belt) preferred.
• Ability to translate customer requirements and standards into executable actions.
• Comprehensive understanding of ISO 9001:2015 and familiarity with other QMS standards such as ISO 13485, IATF 16949, and ISO 14001.
• Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.

Preferred Qualifications

• Fluency in Mandarin or another major language to support communication with international customers.
• Experience with digital quality tools and data analytics platforms.
• Prior exposure to the aerospace, medical device, or automotive sectors.
• Leadership experience in cross‑functional quality improvement initiatives.

Skills & Competencies

• Collaboration & Influence – Ability to build trust‑based relationships with internal teams and external partners, and to influence without direct authority.
• Customer‑Centric Mindset – Strong empathy for customer needs, coupled with a service mentality and a passion for delivering value.
• Analytical Thinking – Proficiency in data analysis, root cause analysis, and statistical process control.
• Adaptability – Comfortable navigating ambiguity, shifting priorities, and making decisions with incomplete information.
• Continuous Learning – Commitment to personal and professional growth, staying abreast of industry trends and best practices.
• Integrity & Initiative – Demonstrated initiative, ethical judgment, and the ability to work autonomously.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. You will have access to:

• Structured mentorship programs with senior leaders in Quality, Engineering, and Operations.
• Cross‑functional project assignments that broaden your exposure to product development, supply‑chain management, and digital transformation.
• Professional development courses, including Six Sigma, Lean Manufacturing, and advanced GD&T.
• Opportunities to lead global quality initiatives, influencing strategy and execution across multiple regions.
• Clear promotion pathways from Senior Engineer to Manager, Director, and beyond.

Work Environment & Company Culture

brighthush fosters a culture that values diversity, inclusion, and collaboration. Our teams are empowered to challenge the status quo, experiment, and drive innovation. You will experience:

• Open communication channels, with regular town‑halls and feedback loops.
• A flexible work environment that supports work‑life balance, including remote work options and flexible hours.
• A collaborative atmosphere where cross‑functional teams work together to solve complex problems.
• Recognition programs that celebrate achievements and milestones.
• Commitment to sustainability and responsible manufacturing practices.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Market‑competitive base salary and performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with company matching.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee stock purchase plan and equity options for eligible positions.

Travel & Physical Demands

As a global role, you will be expected to travel up to 50% of the time, both within the United States and internationally. The position requires routine sitting, walking, talking, and handling of equipment, as well as occasional stooping, kneeling, and reaching.

How to Apply

We are actively seeking talented professionals who bring diverse perspectives, a collaborative spirit, and a passion for continuous improvement. If you thrive in an environment that values respect, honesty, and growth, we encourage you to apply.

We especially welcome applications from underrepresented groups, including but not limited to women, LGBTQ+ community members, people of color, individuals with disabilities, and veterans.