Senior Customer Relations & Inventory Management Coordinator – Driving Data‑Powered Customer Success and Supply Chain Excellence at brighthush

About brighthush

brighthush stands at the forefront of the healthcare and life‑science arena, redefining how researchers, clinicians, and patients access the most advanced diagnostics and research instruments. With a global presence that touches laboratories, hospitals, and clinical testing facilities, brighthush empowers the scientific community to push the limits of discovery and elevate patient care. Our culture is rooted in curiosity, collaboration, and an unwavering commitment to quality, ensuring every team member thrives in a dynamic, inclusive environment.

Why Join brighthush?

At brighthush, we believe the heart of our success lies in the relationships we nurture—both with our customers and within our own teams. As a Customer Relations & Inventory Management Coordinator, you will sit at the nexus of customer engagement and supply‑chain precision, ensuring our clients receive the best possible experience while our inventory processes run like a well‑orchestrated symphony. If you are passionate about data, love turning insights into action, and thrive in a fast‑paced, remote‑friendly setting, this role is your next career milestone.

Your Impact

In this role, you will be the linchpin that connects customers, sales, logistics, finance, and product teams. Your day‑to‑day activities will revolve around data analysis, process optimization, and stakeholder communication—all aimed at delivering a seamless customer experience and maintaining inventory excellence. You will shape how brighthush delivers value to its customers and how efficiently we manage our resources.

Key Responsibilities

• Inventory Analysis & Reporting: Generate, maintain, and analyze detailed inventory reports using SAP and other analytics tools to forecast demand, identify trends, and support procurement decisions.
• Customer Data Management: Oversee the collection, validation, and enrichment of customer data, ensuring accuracy and compliance with data‑privacy regulations.
• Cross‑Functional Coordination: Act as the liaison between sales, logistics, finance, and product teams to resolve inventory discrepancies, streamline order fulfillment, and enhance customer satisfaction.
• Process Improvement: Identify bottlenecks in inventory workflows, propose data‑driven solutions, and collaborate with IT to implement system enhancements.
• Performance Metrics: Track key performance indicators (KPIs) such as inventory turnover, order accuracy, and customer response times, presenting findings to senior leadership.
• Stakeholder Communication: Draft clear, concise reports and presentations for internal stakeholders and external partners, translating complex data into actionable insights.
• Compliance & Quality Assurance: Ensure all inventory and customer data processes adhere to industry standards, internal policies, and regulatory requirements.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Business, Supply Chain, Data Analytics, or a related field is highly desirable.
• Minimum of 4 years’ experience in customer service, sales support, relationship management, or inventory management within a fast‑moving industry.
• Proficiency in SAP (or equivalent ERP systems) with a proven track record of creating and managing complex reports.
• Strong analytical mindset with the ability to interpret large datasets, identify trends, and recommend actionable strategies.
• Excellent written and verbal communication skills, capable of translating technical data into clear, stakeholder‑friendly language.
• Demonstrated organizational skills, including the ability to juggle multiple priorities and meet tight deadlines.
• Experience working in a remote or hybrid environment, with a self‑motivated, proactive approach to problem‑solving.

Preferred Qualifications

• Advanced certification in SAP (e.g., SAP Certified Application Associate).
• Experience with data visualization tools such as Tableau, Power BI, or similar platforms.
• Background in the healthcare or life‑science sector, with an understanding of regulatory frameworks like HIPAA or FDA guidelines.
• Project management experience, including familiarity with Agile or Lean methodologies.
• Multilingual capabilities, especially in Spanish or French, to support our diverse customer base.

Core Competencies & Skills

• Data Analysis: Proficiency in Excel, SAP, and data‑visualization tools.
• Customer‑Centric Mindset: Ability to anticipate client needs and deliver proactive solutions.
• Process Optimization: Experience in streamlining workflows and implementing continuous improvement initiatives.
• Communication: Strong interpersonal skills, with the ability to collaborate across departments and influence decision‑makers.
• Adaptability: Comfortable navigating ambiguity and adjusting priorities in a rapidly evolving environment.
• Attention to Detail: Meticulous approach to data integrity and compliance.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Customer Relations & Inventory Management Coordinator, you will have access to a wealth of learning resources and career‑advancement pathways.

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on SAP, data analytics, and industry best practices.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project‑management skills.
• Clear career pathways to roles such as Senior Inventory Analyst, Customer Success Manager, or Supply Chain Lead.
• Support for pursuing relevant certifications and advanced degrees through tuition reimbursement.
• Access to a digital learning library featuring courses in data science, supply‑chain strategy, and customer experience design.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and work‑life balance. Our remote‑first approach means you can work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools like Slack, Microsoft Teams, and Asana.
• Access to a virtual wellness program, including mindfulness sessions and fitness challenges.
• A culture that celebrates diversity, equity, and inclusion, with employee resource groups and community outreach initiatives.
• Annual hackathons and innovation challenges that encourage cross‑departmental collaboration.

Compensation & Benefits

Salary Range: USD 45,900 – 78,500 per year (commensurate with experience and qualifications). Benefits Package:

• 401(k) plan with company match.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Comprehensive health, dental, and vision insurance plans.
• Tuition reimbursement for courses related to your role or career growth.
• Parental leave policy that supports both new parents and caregivers.
• Employee assistance program and mental health resources.
• Annual performance bonuses and spot awards for exceptional contributions.
• Access to a wellness stipend covering gym memberships, meditation apps, or ergonomic equipment.

Our Values in Action

Innovation: We encourage experimentation and reward creative problem‑solving. Integrity: We uphold the highest standards of ethical conduct in all interactions. Collaboration: We believe that diverse perspectives drive better outcomes. Customer Obsession: Every decision is guided by the goal of delivering exceptional value to our clients. Growth Mindset: Continuous learning is embedded in our daily routines.

How to Apply

If you are ready to bring your analytical expertise, customer‑first mindset, and inventory acumen to a forward‑thinking organization, we encourage you to apply today. Join brighthush and help shape the future of healthcare innovation while advancing your career in a supportive, remote‑friendly environment.